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Posted on: March 26, 2020

Parking Division offers Relief for Monthly Customers

NORFOLK, VA – In response to the COVID-19 pandemic, the City of Norfolk’s Division of Parking has developed the following Customer Assistance Program (CAP) to provide businesses and individuals stability and flexibility in their parking needs during this time of uncertainty:

  1. Suspension of 30-day cancellation requirement:  Customers may suspend their accounts for the month of April without providing the required 30-day cancellation notice.
  1. March Credits:  Customers who ceased to use their parking passes after March 17 will be credited for two weeks.
  1. Payment Plans:  Customers may defer payment of up to 1/2 of the monthly invoice fees for the duration of the pandemic, after which time flexible repayment agreements will be arranged with the City.

The Parking Division has worked diligently to support customers and businesses during this crisis, including providing one-hour free parking at metered spaces for customers grabbing to-go or curbside service from Norfolk restaurants and businesses. Parking staff continues to develop customer service support during the coronavirus response.

Our customer service center on Main Street is closed in response to the coronavirus outbreak. You may contact the Parking Division at 757-664-6510 or email us at

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