NORFOLK, VA –
Since closures and work site changes in response to the COVID-19 pandemic, this hard-working team of 11 has handled call volumes ranging from 2,000 to more than 3,000 per week, and app submissions ranging from 500 to more than 1,700 per week. Both pre- and post- COVID-19 closures, the most requested services were for bulk and regular trash pickup.
Find these numbers and more now in Norfolk’s data portal, NorfolkOpenData. MyNorfolk data now in the portal includes phone calls, emails, online and smartphone app requests. The Norfolk Cares Center provides a single point of contact for visitors, residents, businesses and city staff to request a city service, report a concern, seek information about Norfolk, or follow-up on a previous request for service. Data fields include the request number, category and type, status, location, creation date and modification date.
Halima Akar, the Norfolk Cares Center customer service manager, has tracked requests by volume and type during the pandemic. She and her staff have received many reports on life, health and safety issues such as overflowing trash and tall weeds and grass. Akar urged residents to consider “compassionate reporting” for other issues, recognizing that the health and livelihoods of many families have been affected by the COVID-19 pandemic and closures.
Need to make a service request? The easiest way to contact the Norfolk Cares Center is through the MyNorfolk app, available for both Apple and Android.
NorfolkOpenData now also includes data on City of Norfolk revenues and expenditures. The data details actual revenue and expenditures and budgeted revenue and expenditures on a fiscal year basis. Norfolk’s fiscal year runs from July 1 – June 30. The data is refreshed daily and is displayed by fund, department, and operational unit or division.
Hoping for one spot to find all of Norfolk’s city data offerings? Looking for compelling visuals to help interpret the data? Try the Norfolk City Data page! This site hosts links to many of Norfolk’s public data sources such as GIS tools, the open data portal, and dashboards. Norfolk’s capital improvement projects dashboard has just been updated to show projects funded in FY 2021 and where in the city they are happening. You can review by Ward or City Department and see the project location, project cost, and project description.
These datasets and dashboards join dozens of others on NorfolkOpenData. Feel free to view, download and filter this data. We provide this data as an affirmation of our commitment to transparency and community collaboration. We hope that you will use this data to improve your community, spark a business idea or just satisfy your curiosity. Have a question about NorfolkOpenData? Contact us at firstname.lastname@example.org.