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Posted on: September 2, 2020

ConnectNorfolk Public Wi-Fi Available 24/7

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Get connected around the city with ConnectNorfolk!

Find 24/7 public Wi-Fi connections from parking lots and other spaces outside city facilities including Nauticus and Town Point Park as well as recreation centers, libraries, and schools, even from buildings that remain closed for safety during the continuing COVID-19 pandemic.

Many workplaces, classes, and other traditionally in-person meetings and congregations remain online and virtual, including Norfolk’s City Council. The City of Norfolk remains committed to ensuring residents have access to the connection they need for job participation, employment applications, schoolwork, civic engagement, or online meetings.

Fraser Picard, the city’s Chief Information Officer, said his team identified dozens of existing Wi-Fi locations throughout the city (see attached list) and plans for additional sites soon. To assist residents with locating these public Wi-Fi connections, the city’s Geographic Information Services team created an interactive map. “We are all finding new ways to stay connected and stay safe as the pandemic continues,” Picard said. “With support from City Council, we have worked to ensure that any resident who needs access to Wi-Fi can get it at our public connections in socially distanced settings.”

These public Wi-Fi locations have been filtered to block inappropriate content and to address security and bandwidth issues. Additionally, the city does not provide “tech support” for Wi-Fi in these public access locations. Each location will work to ensure a continuous signal, but there is no “troubleshooting” contact.

As with any Wi-Fi connection, proximity is key. Signal strength varies. If the connection fails or is weak, try moving to a different parking spot or closer to the building. Look for the ConnectNorfolk sign or logo in windows and doors at participating facilities.

Need to connect on the go? Public Wi-Fi is widely available throughout the state. Find locations with this map from Virginia Tech.

Residents who need mobile hotspots for home use may check one out for three weeks at a time from Norfolk Public Library. Each hotspot can provide connectivity for up to 10 devices. More than 80 devices are currently in circulation. Purchase of additional mobile hotspots is pending, so more will be available soon.

Team Norfolk is proud to offer this public service to help our residents connect to each other, as well as family and friends, work and school. 

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