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Posted on: November 6, 2020

In-Person Visits Resume at Norfolk Animal Care and Adoption Center

New online appointment scheduling system maintains COVID-19 safety measures.

NORFOLK, VA – Looking to make an in-person love connection with the dog or cat of your dreams? Norfolk Animal Care Center will resume in-person visits by appointment beginning Monday, November 9, with an adoption promotion of $35 for dogs and cats six months and older!

NACC will offer scheduled appointments through WaitWhile, an online waitlist app that allows adopters to choose a time for a visit or to drop in and join the waitlist to enter dependent on occupancy. Can’t get to the app? Send an email to or call 757-441-5505. Staff will help you book an appointment.

“We’re excited to welcome visitors to our shelter again, with health and safety protocols in place to protect them and our staff,” said Bureau Manager Michelle Dosson. “And we’re celebrating with discounted fees to find homes for all of our loving and lovable animal companions.”

NACC will limit visitors to 10 at a time. Staff and visitors are required to wear a face covering; NACC will provide one if needed. Hand sanitizing stations are available throughout the facility. Floor stickers mark six-foot social distancing space and arrows direct traffic and keep customers separated.

Customers may visit the shelter Thursdays from 2-6:30 p.m. and all other days from noon to 6:30 p.m. Signs on parking spaces and doors direct visitors to the app and explain the process. Those who are not visiting animals at the shelter, such as for pet licenses, will be placed on the waitlist and paged when they can enter. Customers may also schedule appointments for these services.

NACC will continue to offer the virtual and contactless services implemented earlier this year. Since COVID-19 health and safety restrictions began in March, NACC has offered virtual adoptions and outdoor meet-and-greets by appointment. During that time, nearly 525 cats found loving families, as well as 389 dogs.

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