NORFOLK, VA – Beginning June 9, the City of Norfolk is taking steps to ease COVID-19 restrictions in several buildings including City Hall. Appointments will no longer be required to visit City offices except the Commissioner of the Revenue office. Appointments are recommended to help facilitate visits and improve the customer service experience.
Visitors are asked to wear face coverings inside City buildings, elevators and while interacting with City employees when it is not possible to maintain 6 feet of separation with staff.
The Department of Utilities customer service lobby at 401 Monticello Avenue is open to the public from 7:30 a.m. to 4:30 p.m.
The City Treasurer’s office hours are 8:30 a.m. – 3:45 p.m., Monday – Friday. Visitors are encouraged to contact the Treasurer’s office before coming to City Hall by calling 757-664-7800 or by emailing:
Following DMV guidance, visits to the Commissioner of the Revenue are by appointment only. Office hours are 8:30 a.m. – 4:00 p.m., Monday – Friday. DMVSelect accepts only credit/debit cards.
The Development Services Center will welcome walk-ins 10:00 a.m. – 2:00 p.m., Monday – Thursday, for building and zoning permit review questions only. For all other permits and plans, submit documents online through the permit portal system. Staff will be available to assist citizens with the permit portal system. No paper applications or permit submissions will be accepted.
Planning staff will conduct inspections for building inspections. 3rd party inspections are no longer required. Staff will wear face coverings and maintain six feet of separation during the inspection.
As a reminder, many city services and payment options are available online at www.norfolk.gov. In addition, bill payment drop boxes are available at several convenient locations citywide.
Due to the ongoing state of emergency, Norfolk City Council will continue to meet virtually through the month of June. Council meetings are broadcast online at www.norfolk.gov or COX Channel TV48. Instructions on how to participate in a Council meeting can be found at https://www.norfolk.gov/200/City-Council.