NORFOLK, VA – Want to know what City services matter most in a specific area of Norfolk? Expanded results of the 2022 Resident Survey are now available for review on the Open Data portal. Responses can be researched by question, ward or Superward using the 2022 Resident Survey interactive dashboard.
Last fall, ETC Institute, a national marketing research firm, administered a comprehensive Resident Survey to assess satisfaction with City services and get input on priorities.
More than 900 residents participated in the random sample survey with at least 150 respondents from each ward. ETC compiled and analyzed all survey data. Their findings were presented to City Council earlier this month.
Residents who did not receive an invitation to participate in the survey were able to share their input through an additional survey option made available online as well as by paper at various locations throughout the City. These responses were also aggregated and reviewed by ETC. These results are noted in the interactive dashboard as “Non-Random” under the survey response type.
Major findings include:
- 78 percent of respondents are satisfied or very satisfied with the City’s waste/garbage collection service
- 65.8 percent or two out of three respondents believe the City welcomes everyone
- 62.7 percent of respondents are satisfied or very satisfied with the City’s water and sewer services
- 52.3 percent of respondents are satisfied or very satisfied with the quality of customer service provided by City employees
Learn more about the survey, how it was conducted and FAQs at www.norfolk.gov/communitysurvey.