HRSD, HRUBS Bill Payment Due Dates for November & December Bills Extended to Jan 31 without Penalty

The HRSD ransomware attack that occurred in November 2020 disrupted billing across the service region for several weeks, affecting November and December bills, as well as access to customer accounts. Once business operating systems were restored in Decemb...

CARES Act Statewide Utility Payment Assistance Program

Limited-time Payment Assistance for those Impacted by COVID-19

The application deadline is January 22, 2021.

The City of Norfolk is committed to helping households affected by COVID-19. If you've been unable to pay for your household or business water and w...

Winterize Your Pipes

Before Winter

Know where your emergency water shut-off valve is located and teach everyone in your household where it is and how to turn off the water. Most shut-off valves are located in the crawl space, basement, garage, or outside near the foundation of...