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Information Technology

Posted on: September 10, 2019

Norfolk Awarded 2019 Governor's Technology Award for Innovative Use of Data and Analytics

The Governor's Technology Awards recognize public sector information technology (IT) projects that improve government service delivery and efficiency.

Norfolk's leadership understood that the city needed to do a better job of managing its data. There was a need to: catalogue datasets kept in departments across the city, train staff on the parameters of good data governance, improve data analytics processes to make better data-driven decisions and improve the usability and transparency of data. Basically, we needed to create a Data Innovation Initiative.

Primary goals:
  • Improve data driven decision making
  • Improve data quality
  • Increase transparency and access to public information and reduce public information requests
  • Enhance coordination, efficiency and internal data sharing among staff
  • Provide access to city data for residents, businesses and educational institutions to create new applications and promote new business ideas
To meet the strategic and technical goals of this initiative, we: hired a data scientist and formed a cross-departmental interdisciplinary team to implement the program; trained staff on data analytics tools (such as the open data portal, Power BI and ESRI); and looked to external partners such as What Works Cities and the Sunlight Foundation for expert input. These combined efforts allowed us to meet our goals and begin changing the data culture in the city of Norfolk.

2019 COVITS Award Data Innovation
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