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Information Technology

Posted on: September 10, 2019

IT Department Wins 2019 Public Sector Government Innovation Award

Norfolk’s Department of Information Technology has won the coveted Public Sector Government Innovation Award for its implementation of the Enterprise Content Management (ECM) Initiative to Modernize Business Processes. The award recognizes the success of the new ECM system, which uses Laserfiche, an electronic document management and workflow system, to streamline processes and drive innovation.

During the past year, IT coordinated with 12 departments to develop 50 new automated workflows to significantly improve business processes. One immediate measure of success: Paper and storage costs have decreased citywide by about 13 percent, saving an average of about $8,300 a year because fewer records need to be stored offsite.
Government Innovative Awards
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