News Flash

Utilities

Posted on: April 1, 2021

Three Things that May Impact Your Monthly HRUBS Charges that You Might Not Know About

Through HRUBS, customers conveniently receive one combined bill for water, wastewater, and related public services rather than multiple bills. These varying services are delivered and billed differently. To understand your HRUBS bill better, take a minute to review how water fees are assessed. It is the first step to understanding changes in your HRUBS bill.  

1. Water fees are charged by usage, not necessarily the date of delivery. 

Billing only charges per whole CCF (748 gallons) used. Anything less than that combines with the next service period until a billable amount is reached. 

Unlike at the grocery store where you may purchase liquids by the gallon, your water utility only charges per CCF (748 gallons) used. Anything less than that at the time of the meter reading combines with the next service period until a billable amount is reached. So if you feel like you are not using more water, but your bill was different from last month, it's probably some water usage carried over from the last period. It's common to fluctuate up or down a CCF. It all depends on when that billable 748 gallons is reached.

For example, if 3.8 CCFs of water were delivered at the time of the meter reading, billing would only charge for 3. That .8 CCF rolls over to the next service period. When the .8 hits 1 CCF, you will be charged in the new billing cycle. Water fees are assessed per CCF delivered, not by the date of delivery. 

2. Billing cycle length varies slightly each month.

A few days longer can mean more daily charges, which can raise your bill by a few dollars regardless of water use. The good news is this typically balances out over the calendar year.

Nearly 68,000 water meters attach to the City’s water distribution system. Each month a meter reader records the volume of water delivered at a property. A meter may not be read on the same day each month, so billing periods may vary by a few days. This can extend or shorten the billing cycle, which usually ranges from 26 – 34 days. A longer billing cycle means more daily charges (daily fees for stormwater and trash). This can explain a slightly higher bill, regardless of water usage. The good news is it typically balances out annually because a longer service period one month means a shorter service period another month!

3. There may be a problem on the property.

If your bill increased $40 or more and you don’t recall using extra water, it’s time to investigate. You may have a leak.

If your water consumption is significantly higher, and you don’t know the cause for the increased consumption, such as family in town or filling a pool, you’ll want to investigate the property for leaks. Use this checklist to listen, look and check for leaks. Remember, a leak can be silent or unseen. 

If you have questions and need to discuss your water situation, give us a call at (757) 664-6700 or email utwainq@norfolk.gov.

Watch and Share "It's Not by the Gallon" and "The Billing Cycle." 


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