What is an official statement?
An official statement is a document published by the city that discloses key information regarding a new municipal bond issue. The information includes items such as the purpose of the issue, the structure and repayment of the debt, and the financial and economic characteristics of Norfolk. Investors may use this information to evaluate the credit quality of the bond, but the official statement should not be construed as an offer to sell or the solicitation of an offer to buy any of the city’s bonds.

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1. Where can I get a copy of the City's most recent Annual Comprehensive Financial Report (ACFR)?
2. Who can I contact regarding jury payments?
3. Who can I call about my taxes?
4. What is an official statement?
5. How do I buy bonds that are issued by the City of Norfolk?
6. What is risk management?
7. How do I report injuries I’ve received from an accident involving a city vehicle or from being injured on city property?
8. How do I report or make a claim to the city for damages to my property only?
9. What constitutes reasonable mitigation and why do I have to do that?
10. How do I resolve a claim or insurance issue involving the Norfolk Public Schools?
11. Who do I contact regarding Occupational Safety matters?
12. What type of plan is the Norfolk Employees' Retirement System?
13. Who pays for retirement benefits?
14. Who authorizes retirement benefit provisions?
15. Can I use my sick leave to qualify me for retirement?
16. Who is responsible for the administration and management of the system?
17. When are the monthly Retirement Board meetings?
18. What major factors are used to calculate my retirement allowance?
19. How much money will I make if I retire as of a certain date?
20. Will my unused annual leave be added to my retirement benefit?
21. What is my accrual rate?
22. Does the cap include sick leave?
23. What are the qualifications to apply for Ordinary Disability Retirement?
24. What are the qualifications to apply for Accidental Disability Retirement?
25. Does the City of Norfolk provide a death benefit after retirement?
26. If I die while in active service, is there a death benefit payable?
27. Does the City of Norfolk have a mandatory retirement age?
28. When should I submit my application for retirement?
29. Where is the Retirement Office located?
30. What is pension portability?
31. Can the city or I take a loan on my retirement contribution refund or my vested retirement allowance?
32. What happens if I return to work after retiring?
33. Can I receive my retirement allowance through direct deposit?
34. Is my retirement allowance taxable?
35. Will I receive a tax form at the end of the year to file my taxes?
36. What type of personal information should I continually report to the retirement system?
37. Why do I have to submit a copy of my birth certificate?
38. When will my retirement checks be mailed out?
39. Does the retirement system automatically register me for Medicare?
40. Can the retirement system assist me with my health insurance, VRS Life Insurance, or ICMA questions?