Where should I complain?

If subscribers have questions or problems with cable service, they should first contact Cox to resolve the issue. Direct inquiries for Cox to:

  • Cox Communications
    Attention: Government Affairs
    1341 Crossways Boulevard
    Chesapeake, VA 23320
  • Phone: 757-222-1111

Show All Answers

1. Why has Verizon not made FIOS services available to City residents?
2. Does any provider have an exclusive franchise in Norfolk?
3. Are cable prices regulated?
4. Why do other Cities in the area have different channel lineups?
5. Why am I billed a month in advance for service?
6. What is the Communications Sales Tax?
7. What are the Cable TV Consumer Rights?
8. Where should I complain?