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Statewide Municipal Utility Relief Program


  1. 1. General Application
  2. 2. Certification of Accuracy
  • General Application

    1. COVID-19 Municipal Utility Relief Program

      CARES Act assistance is available for past due water and wastewater service fees incurred after March 2020. The Federal Government has limited these funds to water and wastewater services charges only, it will not cover charges for stormwater, trash, or late fees, interest or penalty charges. Norfolk Utilities will make every effort to apply the maximum amount of credit for which you are eligible. Complete the simple self-certification below if you've experienced a COVID-19 economic hardship and have past due water and wastewater service charges.

    2. Due to high demand, individual status updates are not available by phone or email. We apologize for this inconvenience. Please continue to monitor your HRUBS account. The awarded amount will be applied to your account and reflected in the payment portion of the invoice. Awarded assistance payments should post to your account within 30-60 days (typically 2 billing periods) of the application submission.
    3. For those that do not qualify for this bill payment assistance program, please see the Emergency Utility (Water) Payment Program or Help to Others (H2O).
    4. General Application Information
      Enter the HRUBS account holder information. The name and address on the application must match what is on the HRUBS account.
    5. Must be a Norfolk address to apply.
    6. Please include area code and number.
    7. Enter 10 digit account number. Norfolk Utilities will use this information to help determine the total eligible past-due charges.
    8. Select Account Type*
    9. For Residential Customers: Place a mark beside the applicable cause of economic hardship if you or a person in your household has experienced a loss of income due to the COVID‐19 pandemic.*
      Check all that apply:
    10. Is the utility fee arrearage due to economic hardship experienced as a result of the COVID-19 pandemic?