Government - Internal City StructureBusiness - Tools For GrowthServices - Provided by the CityCommunity - Resident EngagementEnjoy Norfolk - Leisure & VisitorsHow Do I - Information Center
Norfolk Tap water

Go To Search
Norfolk Tap Water Logo

24-Hour Emergency Number for 
Water & Sewer Main Breaks

Norfolk’s Department of Utilities is the second largest waterworks in the Commonwealth of Virginia. As a regional water purveyor, Norfolk provides top quality drinking water to 1 million customers in Norfolk, Virginia Beach, parts of Chesapeake, and to the US Navy. In addition to water, the Department of Utilities also provides wastewater collection service to approximately 240,000 residents in Norfolk.

Enhance quality of life by providing excellent water and wastewater services at the best possible value for our customers.

  • To exceed customer expectations through fast, effective and courteous service.
  • Embrace new and better ways of achieving quality results through creativity, initiative and technology.
  • Protect and respect our natural resources and foster a healthy, safe and clean environment.

Keep Your Drains FOG-Free
Never dispose of fats, oils and grease (FOG) down the drain.  Keep your drains clog-free and healthy by canning the grease, scrapping the plate, catching the scraps with a strainer and recycling large quantities of used cooking oil.  For more information, please visit the FOG Program webpage.  

hrubs bill tile

norfolk water

Contact Us
Kristen Lentz
Kristen Lentz, P.E.,
Director of Utilities
401 Monticello Avenue
Norfolk, VA 23510

Customer Service

24-Hour Emergency Number for Water & Sewer Main Breaks