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Norfolk Tap Water

24-Hour Emergency Number for 
Water & Sewer Main Breaks

The City of Norfolk is offering assistance to furloughed federal employees upon request.  To qualify for assistance, you must show proof of employment at one of the following nine federal departments:

Department of Homeland Security
Department of Justice
State Department
Department of the Interior
Department of Agriculture
Department of Housing and Urban Development
Department of Commerce
Department of Transportation
Department of the Treasury

Contact Customer Service

Norfolk’s Department of Utilities is the second largest waterworks in the Commonwealth of Virginia. As a regional water purveyor, Norfolk provides top quality drinking water to 1 million customers in Norfolk, Virginia Beach, parts of Chesapeake, and to the US Navy. In addition to water, the Department of Utilities also provides wastewater collection service to approximately 240,000 residents in Norfolk.

Enhance quality of life by providing excellent water and wastewater services at the best possible value for our customers.

  • To exceed customer expectations through fast, effective and courteous service.
  • Embrace new and better ways of achieving quality results through creativity, initiative and technology.
  • Protect and respect our natural resources and foster a healthy, safe and clean environment.

Keep Your Drains FOG-Free
Never dispose of fats, oils and grease (FOG) down the drain.  Keep your drains clog-free and healthy by canning the grease, scrapping the plate, catching the scraps with a strainer and recycling large quantities of used cooking oil.  For more information, please visit the FOG Program webpage.  

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Contact Us
Kristen Lentz
Kristen Lentz, P.E.,
Director of Utilities
401 Monticello Avenue
Norfolk, VA 23510

Customer Service

24-Hour Emergency Number for Water & Sewer Main Breaks