The vision for Norfolk is A COMMUNITY PREPARED with coordinated capabilities to prevent, protect against, respond to, and recover from all hazards in a way that balances risk with resources and need.

The Department of Emergency Preparedness and Response is comprised of two divisions:

Emergency Management

• The Division of Emergency Management which supports our citizens and community partners to ensure that as a city we work together to build, sustain, and improve our capability to mitigate, prepare for, respond to, and recover from all hazards

Emergency Communications (911)

• The Division of Emergency Communications (911) which serves as a central point to provide timely, accurate and critical twenty-four hour communications between our citizens and visitors and their need for public safety response, such as police, fire or medic units.

We are one team, one fight in a joint effort to ensure the city is safe, secure and prepared in its approach to incident mitigation, preparedness, response and recovery.