Frequently Asked Questions

In support of Governor Ralph Northam’s “stay at home” direction – the City of Norfolk is further reducing staffing levels to provide mission critical essential services.

Find updated information from the Norfolk Department of Public Health.

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Below are answers to frequently asked questions during the City of Norfolk’s closure.

  1. General
  2. Closures
  3. Resources
  4. Permits & Payments
  • How do I stay informed?
    • Sign up for Norfolk Alerts and follow the city’s social media accounts.
      • Norfolk Alert: Text (757) 441-5600 to receive alerts, or register online. 
      • Twitter: @NorfolkVA 
      • Facebook: City of Norfolk Government
  • Will my trash be picked up during the closure?
    • Yes, trash pick-up will continue. Do not overflow your trash container. For their safety, drivers will stay in their vehicles. 
    • If your trash collection is missed, submit the information through the MyNorfolk app (available on the App Store or Google Play) or online.
  • What about bulk waste pick-up?
    • The city is resuming bulk and yard waste collections beginning the week of May 11. Waste Management crews retrofitted trucks and revised collection methods which allow employees to ride together and safely collect yard and bulk waste.
      • Yard waste collection will be picked up on the resident’s normal collection date.  For more than 20 bags, residents must schedule a bulk waste pickup.
      • The initial bulk waste schedule will be modified, and collections limited. Pickup could be delayed. 
      • Residents must schedule all bulk waste pickups using the MyNorfolk online portal, mobile app or call Norfolk Cares at 664-6510.   Collection will take place on the resident’s normal trash collection day.
      • Any scheduled pickups not collected, will be picked up the following week.  If possible, remove items from the curb that were not collected.  
      • Residents who set out bulk waste that has not been scheduled may receive a Notice of Violation.
    • Effective Saturday May 9, 2020 and until further notice, SPSA is reinstating regular RESIDENTIAL WEEKEND HOURS at the Norfolk Transfer Station. The Norfolk Transfer Station will be open for residents Saturdays, 8 a.m. – 4 p.m. and Sundays, noon – 4 p.m. Location: Norfolk Transfer Station, 3136 Woodland Avenue Norfolk, VA 23504. Residents dropping off bulk items are asked to observe social distancing guidelines at the transfer stations.
    • Electronic recycling is accepted on Wednesdays from 8 a.m. - noon. Hours will be expanded to Tuesdays - Thursdays, 8 a.m. – noon, starting on Tuesday, May 19 at the City’s Towing & Recovery (1188 A Lance Road, Norfolk VA 23502).

    • Towing & Recovering will resume shredding services on Tuesday, May 19. Shredding services will available on Tuesdays, Wednesdays and Thursdays 8 a.m. – noon. All customers are asked to wear a mask.

  • Will my street be swept?
    • Street sweeping is suspended until further notice. Vehicles do not need to be moved.   
    • If you are willing and able and you want to get outside for a break, clean up the curb line of any grass and trash.  You will help prevent flooding and keep the storm drains clear.  
  • Will water, electricity or gas service be cut off during this closure?
    • No. The Norfolk Department of Utilities has suspended all water cutoffs until further notice. Bills can be paid online at www.hrsd.com. Check payments can be brought to dropbox locations. For information, go to the Utilities webpage.
    • The state of Virginia has directed Dominion Virginia Power, Virginia Natural Gas and other electricity and gas providers to suspend cut-offs due to nonpayment until further notice.
    • The 24-hour line for water and sewer emergencies is 757-823-1000. Callers may face wait times that are longer than normal. Place service requests through the MyNorfolk app.
  • What should I do about the upcoming May General Election?
    • On April 24, Governor Ralph Northam invoked his statutory authority to postpone the May General and Special Elections by two weeks, from May 5 to May 19.
    • Vote at home by applying for an absentee ballot by May 12 at 5 p.m.
    • Absentee ballots returned by mail must be received by the local General Registrar by 7:00 PM on Election Day, May 19, 2020.
    • Reach the Office of Elections Monday through Friday (8:30 a.m. - 5 p.m.) at (757) 664-4353.
  • Will property maintenance inspections still take place?
    • No property maintenance inspections will be conducted on-site, except in cases of health and safety emergencies. The on-call inspector may be reached at (757) 621-9590.
  • Will violations be written for tall grass or cars parked in yards?
    • No violations for these infractions will be written until the city returns to normal operations. You can report the issue using MyNorfolk mobile app or online.  Any calls to the Norfolk Cares Calls Center will take longer than normal to answer.  
  • I have kids enrolled in before or after care through Recreation, Parks and Open Space. Can I get a refund?
    • Automatic refunds will be processed for before/after care and spring break camp. Refund policy.
  • I have a rental agreement with Recreation, Parks and Open Space. Can I get a refund?
    • As the patrons scheduled rental date passes, we will automatically process refunds once the date passes. Refund policy.
  • Is the Department of Recreation, Parks and Open Space providing refunds for fee-based classes?
  • Do I have to pay to park?
    • The Parking Division will resume normal operations in parking garages and lots. Gates at city garages will be lowered and fee collection for parking in those garages will resume May 1.
    • Billing for contract parking customers will be sent via email or USPS on April 27. Payment will be due by May 11.
    • The customer service center on Main Street remains closed in response to the coronavirus outbreak. You may contact the Parking Division at 757-664-6510 or email us at monthlyparking@norfolk.gov. 
    • No contact payment options include our online customer service portal, or by mail or drop off to our customer service center at 222 E. Main Street, 23510.

  • I have tickets to see a show at one of SevenVenues locations. Are those performances cancelled?
    • As events cancel or postpone, SevenVenues will communicate those changes to customers directly by e-mail, social media and on SevenVenues.com/COVID19. If you do not see your event listed as canceled, postponed, or rescheduled, please be patient and check back regularly as SevenVenues continues to sort out details with individual tours.
    • Refund Information:
      • If an event is canceled or postponed, ticket holders should contact their original point of purchase for refund instructions.
      • For tickets purchased at Ticketmaster.com, refunds will be processed automatically if the event is canceled. If an event is rescheduled, and the ticket holder is unable to attend the rescheduled date, they must contact Ticketmaster.com.
      • In light of Governor Northam’s stay at home order, the SevenVenues box office is closed. Tickets purchased in person at the Scope Arena box office will be refunded once the building reopens.
  • How are SevenVenues event permits being handled?
    • In accordance with the Governor’s Executive Order, SevenVenues is not accepting applications for event permits for events scheduled to take place prior to May 8. Event applications scheduled and cancelled due to COVID-19 are eligible for a refund of permit and application fees. Please contact SevenVenues at (757) 664-6880 to request a refund. 
    • All permit applications for events scheduled to take place following the end of this current Executive Order will be accepted as provisional pending future directives.  
  • Have Norfolk cemetery operations changed?
    • UPDATE: Appointments are required to make funeral arrangements in City of Norfolk cemeteries. Please call (757) 441-1752.
    • All cemetery offices are closed to the public except for families making funeral arrangements.
    • In support of social distancing and a limited workforce please observe a maximum 30 minute graveside/committal service.
    • To align with the governor’s request for social distancing, and a no more than 10-person gathering ban:
      • 10-person limit for graveside/committal services.
      • 3-person limit per family making funeral arrangements inside the cemetery office.
      • Only one family at a time will be served in cemetery offices.
    • To align with the Virginia Cemetery Association, the following will become effective as of Saturday, March 28.

      • Tents will not be used for services until further notice. The presence of a tent encourages people to gather under them and also provides additional surfaces where the virus may be transferred to family members, cemetery and funeral home staff.

      • Chairs will not be put out at services until further notice. Chairs encourage people to sit shoulder to shoulder which does not allow for six feet of social distancing. Seating will be provided for people with specials needs.

    • Mail all contract installment payments (for all cemeteries) to Forest Lawn Cemetery at 8100 Granby St. Norfolk, VA 23505.

    • Spring landscaping maintenance will be affected due to Cemeteries staff working on a rotating schedule.
      Check back daily for updates.

  • How many cases of COVID-19/Coronavirus have been reported?
  • Are there COVID-19/Coronavirus screening locations available in Norfolk?
    • The Virginia Department of Health has released a map of COVID-19 testing locations, including private providers.
    • Sentara Healthcare is now processing COVID-19 tests at a newly-created laboratory in Sentara Norfolk General Hospital. The initiative will allow Sentara Laboratory Services to expand patient testing within all Sentara hospitals across Virginia and North Carolina. This will shorten wait times for results by taking some of the test volume currently being sent to commercial laboratories. The goal is to incrementally achieve the capacity to complete 1,000 tests per day within a few weeks and return test results in 24 to 48 hours.
    • Sentara Healthcare and Optima Health have launched an online COVID-19 chat feature on each of their websites to help patients and members decide if they should seek COVID-19 testing. The COVID-19 assessment tool is a digital Q&A risk assessment that can be used by:
      • Visiting Sentara.com or OptimaHealth.com
      • Clicking the Coronavirus Assessment Tool on the right hand of the page
      • Following the prompts to receive guidance
    • Updates available daily through official Sentara Healthcare social media channels and on www.sentara.com/coronavirus
  • What number do I call to report a restaurant or bar with more than 10+ people inside? 
    • Norfolk Health Department: 757-683-2745
  • Why is VDH advising people to wear cloth face coverings (nonsurgical masks)?
    • COVID-19 is a new virus and we are learning as much as we can about it every day. Considering the growing evidence of asymptomatic persons carrying the virus, it’s wise to take additional precautions. Wearing a non-surgical mask could help prevent a sick person, exhibiting no symptoms, from accidentally infecting others. VDH continues to urge all citizens to heed Governor Northam’s stay at home order and to practice social distancing (staying 6 feet apart from others) during any essential trip outside of the home. Read more about CDC’s guidance on wearing non-surgical masks.
  • Is Hampton Roads Transit (HRT) changing their operations?
    • Effective Friday, April 10, Hampton Roads Transit will suspend temporarily all transit fares for HRT services.
    • Beginning Tuesday, March 31, Hampton Roads Transit will run fewer bus routes, and buses will run less frequently. Buses will run 60 minutes apart, except Peninsula Commuter Routes and some MAX routes.
    • HRT’s goal is to provide transportation between medical centers and other essential destinations. However, HRT is encouraging EVERYONE to avoid unnecessary travel and to practice social distancing.
    • Customers are asked to exit buses using the rear doors. 
    • HRT will continue extensive cleaning of all vehicles and facilities.
    • The Tide light rail service will operate from 6 a.m. to 9 p.m. seven days a week. Trains will run 30 minutes apart. The last trains from Newtown Road and from EVMC/Fort Norfolk will depart at 8:45 p.m.
    • Elizabeth River Ferry service will end at 9 p.m. Start times will not change.
    • Paratransit service will continue normally.
    • HRT encourages customers to check the full list of current routes.
  • How do I contact the city jail about inmates tested positive for COVID-19?
  • Is COVID-19 a threat to Norfolk’s water supply?
    • No. Norfolk Utilities’ multi-step treatment process includes filtration and disinfection. This process removes and kills viruses, including coronavirus, and bacteria.