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Frequently Asked Questions
In support of Governor Ralph Northam’s “stay at home” direction – the City of Norfolk is further reducing staffing levels to provide mission critical essential services.
Find updated information from the Norfolk Department of Public Health.
Below are answers to frequently asked questions during the City of Norfolk’s closure.
Norfolk City Hall is open to the public by appointment only. To protect the health and safety of city employees and the public, walk-ins are not permitted. Appointments must be made in advance to allow city employees time to clean and sanitize areas between visits.
Virtual and phone meetings remain the preferred method to meet the needs of residents. In-person appointments are reserved for requests that cannot be handled over the phone, email or virtually.
To make an appointment, visitors should contact a specific department in advance. Contact information for city departments is located on the website.
DMV Select is not open for in-person appointments. Visit the DMV website to schedule an appointment at a full-service DMV location.
Only the person or persons who need to attend the appointment should come to City Hall. The following COVID-19 procedures are in place for all visitors:
- The public must enter through the doors on the Union Street side of the building and check in with security
- Face coverings are required, and physical distancing must be maintained
- The guard will administer a short COVID-19 health questionnaire
- Visitors will wait in a clean and sanitized waiting area until appointment
- The public must exit through the doors on the Civic Plaza side of the building
- How do I stay informed?
- Sign up for Norfolk Alerts and follow the city’s social media accounts.
- Norfolk Alert: Text (757) 441-5600 to receive alerts, or register online.
- Twitter: @NorfolkVA
- Facebook: City of Norfolk Government
- Sign up for Norfolk Alerts and follow the city’s social media accounts.
- Will my trash be picked up during the closure?
- Yes, trash pick-up will continue. Do not overflow your trash container. For their safety, drivers will stay in their vehicles.
- If your trash collection is missed, submit the information through the MyNorfolk app (available on the App Store or Google Play) or online.
- What about bulk waste pick-up?
- The city is picking up bulk and yard waste collections. Waste Management crews retrofitted trucks and revised collection methods which allow employees to ride together and safely collect yard and bulk waste.
- Yard waste collection will be picked up on the resident’s normal collection date. For more than 20 bags, residents must schedule a bulk waste pickup.
- The initial bulk waste schedule will be modified, and collections limited. Pickup could be delayed.
- Residents must schedule all bulk waste pickups using the MyNorfolk online portal, mobile app or call Norfolk Cares at 664-6510. Collection will take place on the resident’s normal trash collection day.
- Any scheduled pickups not collected, will be picked up the following week. If possible, remove items from the curb that were not collected.
- Residents who set out bulk waste that has not been scheduled may receive a Notice of Violation.
- SPSA reinstated regular RESIDENTIAL HOURS at the Norfolk Transfer Station. The Norfolk Transfer Station is open for residents Tuesdays and Saturdays, 8 a.m. – 4 p.m. Location: Norfolk Transfer Station, 3136 Woodland Avenue Norfolk, VA 23504. Residents dropping off bulk items are asked to observe social distancing guidelines at the transfer stations.
Electronic recycling is accepted Tuesdays - Thursdays, 8 a.m. – noon, at the City’s Towing & Recovery (1188 A Lance Road, Norfolk VA 23502).
Towing & Recovering is providing shredding services on Tuesdays, Wednesdays and Thursdays 8 a.m. – noon. All customers are asked to wear a mask.
- The city is picking up bulk and yard waste collections. Waste Management crews retrofitted trucks and revised collection methods which allow employees to ride together and safely collect yard and bulk waste.
- Will my street be swept?
- Yes. Vehicles must be moved in accordance with parking enforcement signs and posted neighborhood schedules. Parking Enforcement will issue citations for illegally parked cars. Street sweeping schedules.
- If you are willing and able and you want to get outside for a break, clean up the curb line of any grass and trash. You will help prevent flooding and keep the storm drains clear.
- Will water, electricity or gas service be cut off during this closure?
- No. The Norfolk Department of Utilities has suspended all water cutoffs until further notice. Bills can be paid online at www.hrsd.com. Check payments can be brought to dropbox locations. For information, go to the Utilities webpage.
- CARES Act Statewide Utility Payment Assistance Program funding is still available for past due accounts incurred between March and December 2020: www.norfolk.gov/utilityrelief.
- The state of Virginia has directed Dominion Virginia Power, Virginia Natural Gas and other electricity and gas providers to suspend cut-offs due to nonpayment until further notice.
- The 24-hour line for water and sewer emergencies is 757-823-1000. Callers may face wait times that are longer than normal. Place service requests through the MyNorfolk app.
- Will property maintenance inspections still take place?
- No property maintenance inspections will be conducted on-site, except in cases of health and safety emergencies.
- Do I have to pay to park?
- Parking has resumed normal operations at all facilities.
- The customer service center at 222 E. Main Street is open to the public. You may also contact the Parking Division at 757-664-6510 or email us at monthlyparking@norfolk.gov.
- No contact payment options include our online customer service portal, or by mail or drop off to our customer service center at 222 E. Main Street, 23510.
- I have tickets to see a show at one of SevenVenues locations. Are those performances cancelled?
- Out of an abundance of caution, all City of Norfolk facilities, including SevenVenues, are closed until further notice. All city-managed events are canceled during this time. This decision to modify city operations follows the Governor Northam’s emergency declaration and the ongoing uncertainty around COVID-19.
- As events cancel or postpone, SevenVenues will communicate those changes to customers directly by e-mail, social media and on this page. If you do not see your event listed, please be patient and check back regularly as SevenVenues continues to sort out details with individual tours.
- Refund Information:
- If an event is canceled or postponed, ticket holders should contact their original point of purchase for refund instructions.
- For tickets purchased at Ticketmaster.com, refunds will be processed automatically if the event is canceled. If an event is rescheduled, and the ticket holder is unable to attend the rescheduled date, they must contact Ticketmaster.com.
- The Scope Arena box office will reopen on Monday, July 6. The box office will be open Mondays, Wednesdays, and Fridays from 10am - 2pm. All refunds/exchanges for tickets purchased at the box office can be addressed at this time. Please provide your original ticket. Refunds will be provided using the original form of payment. For the safety of our patrons and employees we ask you to please maintain social distancing while in the box office. Face masks are recommended.
- For ticketing questions, email groupsales@sevenvenues.com.
- For all other questions, email info@sevenvenues.com.
- If you need assistance with an Expressive Activity or Open Air event permit, please call 757.664.6880.
- How are SevenVenues event permits being handled?
- In accordance with the Governor’s Executive Order for Phase 3, SevenVenues is accepting applications for event permits for events that can comply with the restrictions on capacity, physical distancing and enhanced disinfection protocols provided for in Phase 3. Event applications scheduled and cancelled due to COVID-19 are eligible for a refund of permit and application fees. Please contact SevenVenues at (757) 664-6880 to request a refund.
- All permit applications are being accepted provisionally and are subject to additional restrictions, including cancellation, with future City and State directives. Event organizers must be prepared to submit a COVID Mitigation and Emergency Plan with their normal permit application. Please contact SevenVenues for more information.
- Have Norfolk cemetery operations changed?
- Until further notice, all cemetery offices are closed to the public except for families making funeral arrangements.
- Appointments are required to make funeral arrangements. Call (757) 441-1752.
- All other inquiries visit www.norfolk.gov/cemeteries.
- In support of social distancing and a limited workforce please observe a maximum 30 minute graveside/committal service.
- To align with the governor’s Phase Three directives for social distancing:
- Graveside/committal services are considered religious ceremonies for which there is no gathering limit. Masks and 6 feet of social distance are recommended.
- 3-person limit per family making funeral arrangements inside the cemetery office.
- Only one family at a time will be served in cemetery offices.
- To align with the Virginia Cemetery Association, the following will become effective as of Saturday, March 28.
- Tents will not be used for services until further notice. The presence of a tent encourages people to gather under them and also provides additional surfaces where the virus may be transferred to family members, cemetery and funeral home staff.
- Only 3 chairs will be put out for services until further notice. Chairs encourage people to sit shoulder to shoulder which does not allow for six feet of social distancing.
- Mail all contract installment payments (for all cemeteries) to Forest Lawn Cemetery at 8100 Granby St. Norfolk, VA 23505. We can also take Visa or Mastercard payments over the phone, 757-441-1752.
- Mowing on a 12-14 day cycle, weather permitting. String trimming work has been temporarily reduced due to staff shortages.
- Check back daily for updates.
- How many cases of COVID-19/Coronavirus have been reported?
- These questions must be directed to the regional public health call center: 757-683-2745 (Monday - Friday, 9:00 a.m. - 12:30 p.m., and 1:30 p.m. - 5 p.m.). Norfolk Department of Public Health also updates their webpage: https://www.norfolk.gov/4835/Coronavirus-Disease-2019
- Are there COVID-19/Coronavirus screening locations available in Norfolk?
- The Virginia Department of Health has released a map of COVID-19 testing locations, including private providers.
- Sentara Healthcare is now processing COVID-19 tests at a newly-created laboratory in Sentara Norfolk General Hospital. The initiative will allow Sentara Laboratory Services to expand patient testing within all Sentara hospitals across Virginia and North Carolina. This will shorten wait times for results by taking some of the test volume currently being sent to commercial laboratories. The goal is to incrementally achieve the capacity to complete 1,000 tests per day within a few weeks and return test results in 24 to 48 hours.
- Sentara Healthcare and Optima Health have launched an online COVID-19 chat feature on each of their websites to help patients and members decide if they should seek COVID-19 testing. The COVID-19 assessment tool is a digital Q&A risk assessment that can be used by:
- Visiting Sentara.com or OptimaHealth.com
- Clicking the Coronavirus Assessment Tool on the right hand of the page
- Following the prompts to receive guidance
- Updates available daily through official Sentara Healthcare social media channels and on www.sentara.com/coronavirus.
- What number do I call to report a restaurant or bar with more than the allotted number of patrons inside?
- Norfolk Health Department: 757-683-2745 (Monday - Friday, 9:00 a.m. - 12:30 p.m., and 1:30 p.m. - 5 p.m.).
- Why is VDH advising people to wear cloth face coverings (nonsurgical masks)?
- COVID-19 is a new virus and we are learning as much as we can about it every day. Considering the growing evidence of asymptomatic persons carrying the virus, it’s wise to take additional precautions. Wearing a non-surgical mask could help prevent a sick person, exhibiting no symptoms, from accidentally infecting others. VDH continues to urge all citizens to heed Governor Northam’s stay at home order and to practice social distancing (staying 6 feet apart from others) during any essential trip outside of the home. Read more about CDC’s guidance on wearing non-surgical masks.
- Is Hampton Roads Transit (HRT) changing their operations?
- Hampton Roads Transit has resumed normal bus and light rail service, but important efforts to combat the spread of COVID-19 will continue.
- Select seats on buses and light rail trains will continue to remain off limits for customers for the foreseeable future to encourage social distancing.
- In accordance with recommendations from the Virginia Department of Health, HRT will require customers aged 10 or older to wear a face covering when entering, exiting, traveling through, or occupying public transit centers and vehicles. A scarf, a bandana, or a more formal medical-type mask are all acceptable.
- Paratransit services will operate as normal.
- In addition, extensive cleaning efforts were undertaken to keep transit vehicles and other public spaces clean. Those efforts will continue.
- For more information on transit services visit gohrt.com.
- How do I contact the city jail about inmates tested positive for COVID-19?
- If the public has COVID-specific jail questions, call (757) 664-4793 or email the Sheriff’s office.
- Is COVID-19 a threat to Norfolk’s water supply?
- No. Norfolk Utilities’ multi-step treatment process includes filtration and disinfection. This process removes and kills viruses, including coronavirus, and bacteria.
- What city facilities are closed?
- City Hall is open to the public by appointment only. To protect the health and safety of city employees and the public, walk-ins will not be permitted. Appointments must be made in advance to allow city employees time to clean and sanitize areas between visits. Virtual and phone meetings will remain the preferred method to meet the needs of residents. In-person appointments will be reserved for requests that cannot be handled over the phone, email or virtually.
- To make an appointment, visitors should contact a specific department in advance. Contact information for city departments is located on the website.
- DMV Select is not open for in-person appointments. Visit the DMV website to schedule an appointment at a full-service DMV location.
Only the person or persons who need to attend the appointment should come to City Hall. The following COVID-19 procedures are in place for all visitors:- The public must enter through the doors on the Union Street side of the building and check in with security
- Face coverings are required, and physical distancing must be maintained
- The guard will administer a short COVID-19 health questionnaire
- Visitors will wait in a clean and sanitized waiting area until appointment
- The public must exit through the doors on the Civic Plaza side of the building
- The City will offer more in-person services and reopen more neighborhood recreational amenities. Several libraries are open to the public with restrictions that ensure the health and safety of staff and patrons. Additional facilities, including the Virginia Zoo, MacArthur Memorial and Nauticus, have reopened. Several rec centers will reopen March 1, 2021. Please see below for the complete schedule.
- Norfolk: Safe and Strong is the City’s multi-pronged approach to recovery. Recreation centers and libraries will add additional in-person services by taking into consideration the following:
- Health and safety of the public and city employees
- Budget constraints due to the impact of COVID-19
- Visitors must take a short COVID-19 self-questionnaire prior to entering city buildings and must follow all posted COVID-19 related signage, including wearing a face covering and maintaining 6 feet of physical distance from staff and other patrons.
- Towing & Recovery is operating remotely, 24 hours a day Monday - Friday and 8 a.m. - midnight on weekends. Vehicles will be available for pick up by appointment only by calling 823-1093. Appointments are available:
- Monday - Friday: 9 a.m. - 4 p.m.
- Electronic recycling is available on Wednesdays, from 8 a.m. – noon. Hours will be expanded to Tuesdays - Thursdays, 8 a.m. – noon, starting on Tuesday, May 19 at the City’s Towing & Recovery (1188 A Lance Road, Norfolk VA 23502).
- Towing & Recovering will resume shredding services on Tuesday, May 19. Shredding services will be available on Tuesdays, Wednesdays and Thursdays 8 a.m. – noon. All customers are asked to wear a mask.
- Utilities customer service representatives will be working remotely. Contact agents via email at utwainq@norfolk.gov for essential service requests. If you need to report a water main break or sewer backup, call the emergency number at 823-1000.
- En medio de las inquietudes actuales sobre el virus COVID-19, y en apoyo de la permanencia en el hogar del gobernador Northam; El servicio al cliente del departamento de servicios publicos de la ciudad de Norfolk (Norfolk Utilities) ha suspendido las llamadas telefonicas y lo ayudara por correo electronico. Favor de comunicarse con los agentes de servicio al cliente por correo electronico a utwainq@norfolk.gov para solicitudes de servicios esenciales. Los agentes haran todo lo posible para agilizar las solicitudes esenciales lo mas pronto posible. Tenga en cuenta que nuestros recursos son limitados y puede experimentar retrasos. Si necesitas reportar un derrame de agua prinicipal o desperdicio, favor de llamar nuestro numero de emergencia 823-1000.
- Is the Virginia Zoo open?
- Yes. Reservations are required, as a limited number of guests are permitted each day. This includes Zoo members.
- All Visitors & Zoo Members: Thursday – Monday, 10AM - 5PM
Zoo Members Only: Tuesday and Wednesday, 10AM - 5PM
- Is MacArthur Memorial open?
- Yes. The Memorial building and the Visitors Center will be limited to 25% capacity to facilitate social distancing.
- Wednesday-Saturday, 10AM – 5PM
Sunday, 11AM – 5PM.
- Is Nauticus open?
- Yes. Advanced, online tickets will be required for all guests and members. Reservations and ticket sales can be secured up to two weeks in advance.
- Wednesday - Saturday, 10AM - 5PM
Sunday, Noon - 5PM. - For additional information, visit www. nauticus. org
- When will rec centers and pools reopen?
- Beginning March 1, 2021 select rec centers and pools will will reopen six recreation/ community centers in accordance with the Governor’s Executive Orders and the City’s Department of Health guidelines while providing resources to the community through in-person and virtual class offerings and activities, the following facilities will operate Monday – Friday from 10:00a – 6:00p and Saturdays from 12:00p – 5:00p.
• Berkley Community Center
• East Ocean View Community Center
• Huntersville Community Center
• Lamberts Point Community Center
• Norview Community Center
• Norfolk Fitness & Wellness Center - Also, effective March 1st, RPOS will reopen indoor pools at the following locations:
Indoor Pool
Address
Operating Days/Hours
Northside Swimming Pool
8401 Tidewater Dr
Mon. & Thurs., 9 a.m. – 6 p.m.
Huntersville Community Center
830 Goff St
Wed. & Fri., 9 a.m. – 6 p.m.
Southside Aquatics Center (SSAC)
1750 Campostella Rd
Tues., 9 a.m. – 6 p.m.
Sat., 12 p.m. – 5 p.m. - Only registered participants are allowed in the facility. Each facility has a maximum occupancy of 30 members at a time: one participant per lane (six lanes total); five to seven participants for non-lane swimming; 15 max participants in the multi-purpose room. All participants are required to reserve space for pool use. Reservations can be made through the RPOS online portal. Lane reservations cannot exceed 30 minutes and non-lane reservations cannot exceed 40 minutes. Masks are required while not in the pool. Locker rooms will remain closed, based on recommendations by the CDC and the Virginia Department of Health.
Recreational walk-in pool usage is temporarily discontinued until further notice due to COVID-19 safety precautions.
- Beginning March 1, 2021 select rec centers and pools will will reopen six recreation/ community centers in accordance with the Governor’s Executive Orders and the City’s Department of Health guidelines while providing resources to the community through in-person and virtual class offerings and activities, the following facilities will operate Monday – Friday from 10:00a – 6:00p and Saturdays from 12:00p – 5:00p.
- Are Libraries open?
- Yes. Norfolk Public Library (NPL) reopened three additional neighborhood branches. To follow Department of Health guidelines while providing resources to the community, the following branches will operate two days a week, 10 a.m. – 6 p.m. All open NPL locations are Grab-n-Go.
Neighborhood Branch
Address
Days of Operation
Barron F. Black
6700 E. Tanners Creek Drive
Tuesday & Wednesday
Park Place
620 W. 29th Street
Thursday & Friday
Van Wyck
1368 De Bree Avenue
Monday & Friday
- The Jordan-Newby and Mary D. Pretlow Anchor Branches will keep the same operating hours, Tuesday – Saturday, 10 a.m. – 6 p.m., Sunday and Monday, closed.
- Norfolk Public Library, in partnership with Recreation Parks and Open Space, will provide express free libraries at Lambert’s Point, Huntersville and Berkley recreation centers by August 1.
- On Wednesdays, the first hour at all three library locations will be reserved for seniors and patrons with underlying health conditions.
- For additional information, visit NPL’s Reopening FAQs.
- Yes. Norfolk Public Library (NPL) reopened three additional neighborhood branches. To follow Department of Health guidelines while providing resources to the community, the following branches will operate two days a week, 10 a.m. – 6 p.m. All open NPL locations are Grab-n-Go.
What are Slover’s operating hours?
- Below are the new operating hours for first floor browsing and Grab-n-Go for Slover Library, effective October 24.
Sunday and Monday, Closed
Tuesday – Friday, 11 a.m. – 4 p.m.
Saturday, 12 p.m. – 5 p.m.
- Is the city closing parks, dog parks, playgrounds or boat ramps?
- Following Governor Ralph Northam’s decision to move Virginia into Phase 3 on July 1, Norfolk has reopened:
- Playgrounds, basketball courts and picnic shelters. Picnic shelters in city-wide parks are available on a first-come, first-served basis, and are not being permitted at this time.
- Gatherings are limited to no more than 250 people and the public is required to maintain 6 feet of separation, unless with family members.
- City-wide boat ramps are open.
- Northside skate park, neighborhood parks and public tennis courts are open
- Outdoor pools, and splash pads will remain closed until further notice.
- School parks will remain closed until further notice.
- Following Governor Ralph Northam’s decision to move Virginia into Phase 3 on July 1, Norfolk has reopened:
- Are beaches closed?
- City of Norfolk beaches reopened Friday, May 29 for recreational activities and relaxation.
- Certain restrictions are in place to prevent the spread of coronavirus.
- Keep 6 feet apart – unless family
- No gatherings of more than 50 people
- No group sports (football, soccer, volleyball, etc.)
- No alcohol
- No tents or groups of umbrellas
Lifeguards will be on duty beginning Saturday, June 6 at Ocean View Beach Park. Lifeguard hours are 11 a.m. - 5 p.m. Monday - Friday and 11 a.m. - 7 p.m. Saturday - Sunday, as well as holidays. There are no lifeguards at Sarah Constant and Community Beach Park. Beachgoers must swim at their own risk.
Public restrooms will reopen on Saturday, June 20, seven days a week.
Trash collection on the beach will continue.
Norfolk Police will continue their beach patrols.
- Is the SPSA transfer station still open?
- Effective Saturday, April 18, Norfolk residents can drop off bulk waste items at the Norfolk Transfer station located at3136 Woodland Avenue. Residents wishing to drop off bulk items can also take bulk items to the Suffolk transfer station located at #1 Bob Foeller Drive in Suffolk Monday – Friday 8 a.m. to 4 p.m. Residents dropping off bulk items are asked to observe social distancing guidelines at the transfer stations.
- Visit SPSA’s website for more information.
- Is the Community Services Board open?
- The CSB is continuing to provide essential operations. However, please don’t walk into a CSB facility unless you have an appointment, need to start services, or are in crisis.
- If you are already a CSB consumer, contact your care coordinator at the CSB if you don’t already have information about your appointments or need assistance.
- Need an intake or restart services or need to reach a provider? Call our main number at 756-5600.
- In crisis? Call 664-7690.
- Want to chat with a peer counselor? Call the warm line at 664-6683.
- I have questions about Norfolk Redevelopment and Housing Authority (NRHA).
- NRHA has established a telephone hotline for residents. Before calling (757) 314-4200, please refer to the online resident FAQs.
- All NRHA public meetings and programs are canceled. The common areas of the mid-rises are closed.
- No evictions related to rent will be pursued until further notice.
- Maintenance services are limited to emergencies only.
- All NRHA offices and buildings are closed to the public and most staff members until Monday, March 30 or further notice. Only staff members who are essential to the NRHA’s daily operations are required to report to work during this time.
- To communicate with NRHA, please call or email: 757-623-1111.
- Is the Norfolk Animal Care Center open?
- Current Business Hours: Thursdays 2 -6:30 p.m. 12 Noon - 6:30 p.m. all other days.
- Adoptions are available by appointment only. NACC offers scheduled appointments through WaitWhile, an online waitlist app that allows adopters to choose a time for a visit or to drop in and join the waitlist to enter dependent on occupancy.
- Reclaim your pet by contacting NACC via phone or email to file a lost report. We will update www.norfolk.gov/nacc for all animals in our care hourly.
- For more information, view our NACC operations.
- My family needs food. Is the Foodbank available?
- The Foodbank is opening four food distribution sites and five food donation drop-off sites at YMCAs across the region. The Norfolk location for distribution is the YMCA located at 2901 Granby Street, Fridays (9 a.m. - 11 a.m.) and Tuesdays (5:30 p.m. - 7:30 p.m.). Meals will be served at the Granby YMCA on Fridays from 9 - 11 a.m.
- How do I apply for SNAP?
- Online: www.commonhelp.virginia.gov
- Phone: VDSS: 1-855-635-4370
- How do I apply for Medicaid?
- Online: www.commonhelp.virginia.gov
- Phone: 1-855-242-8282
- How do I reach other human services?
- Norfolk Child Abuse Hotline: 757-664-6022
- Adult Protective Services Reports or Screenings: 757-664-6123
- I need help supporting my family. What assistance is there?
- Families dealing with job loss or other impacts from COVID-19 may qualify for cash assistance through Diversionary Assistance or TANF-Emergency Assistance. TANF means Temporary Cash Assistance for Families with Minor Children. Diversionary Assistance provides one-time support for families not currently receiving TANF assistance. Emergency-TANF provides up to $500 in one-time assistance for families experiencing a disaster, including COVID-19. For qualification criteria and more information visit commonhelp.virginia.gov/ or call 1-855-635-4370.
- How do I turn in required documentation for Department of Human Services programs (SNAP, TANF, Energy Assistance, Senior Real Estate Tax Relief, Emergency Water Assistance, General Relief Burial, Unattached Child and Child Care)?
- Mail or drop off documents (9 a.m. – 4 p.m.): Norfolk Department of Human Services, Workforce Development Center, 201 E. Little Creek Road, Norfolk VA 23505
- I’m trying to support local restaurants by ordering pick-up/takeout. Do I have to pay to park?
- Thank you for supporting local businesses during this time. Enjoy one hour free parking at all metered spaces in Downtown, Ghent and ODU.
- I own a local business. What resources are available to help me right now?
- Find resources from Norfolk Economic Development. For more information, call 757-664-4338
- Norfolk’s COVID-19 Business/Organization Status Map tracks business hours and offerings during coronavirus status alterations: https://arcg.is/1WKLLj.
- Complete the easy survey with your information such as status and hours and offers such as to-go or curbside service: https://arcg.is/1KraSm.
- I’m a City of Norfolk retiree and have questions about benefits. What should I do?
- While city offices are closed due to the coronavirus threat, email questions and concerns about retirement and benefits to: retirement@norfolk.gov. Please allow 48 hours for an email response, as staff members are working offsite.
- There have been no changes to retirement payments. They will be made at the end of the month, as usual.
- I have nowhere to live. Are there any resources being provided?
- For Hampton Roads residents in need of shelter, case management and related services, and connections to community resources: 757-587-4202, Monday through Friday, from 8 a.m. to 7 p.m.
- How should I report non-violent incidents to Norfolk Police Department?
- To reduce patrol officers’ risk of exposure to coronavirus, please report non-violent incidents, such as property damage, stolen property, harassment, thefts and shoplifting. To use the online reporting system, go to: http://bit.ly/NorfolkPoliceOnlineReporting
- What online activities does Norfolk Public Library offer?
- Access NPL’s digital collection, online learning resources and genealogy resources. Enjoy online book clubs, challenges, contests, and more from Slover Library. Check the online calendar and social media channels for new activities every week.
- How do I reach the City’s Parking Office?
- The customer service center on Main Street is closed. You may contact the Parking Division at 757-664-6510 or email at monthlyparking@norfolk.gov.
- City of Norfolk Tenant?
- For general inquiries, you may contact the Office of Real Estate via email or by calling 757-664-4675. In the event of an emergency, please contact 757-419-8123. A member of the Real Estate team will return your message as soon as possible.
- How do I file or review a building permit?
- To start the process for:
- A plumbing, mechanical or electrical permit, go online at: norfolkvapermits.force.com. These permits will be issued through this online portal.
- For residential and small commercial building permits, email PlanReviewPermits@norfolk.gov.
- Plans that were already submitted are being reviewed. Expect delays for some commercial and residential building permits, depending on complexity and the availability of staff members that must review them.
- Submit large commercial plans through the City of Norfolk’s FTP site.
- Phone responses at the permits office (the Development Services Center, 757-664-6565) will be delayed, so residents and builders are encouraged to use the email or online options.
- Development Services Center will continue to conduct limited plan review by digital submittals and from the online portal only.
- In-person inspections are not available. Planning staff will review inspections remotely using photos, video conferencing, video clips or windshield surveys. Third-party inspections will be accepted. Coronavirus Inspections Protocols.
- To start the process for:
- Will I still receive a fee for an expired permit?
- During this time, the Building Department will waive the $50 fee for all expired permits issued from March 16, 2020 through the time of this pandemic event if work was ceased due to the Governor’s mandate. All inquires will be handled on a case-by-case basis.
- How do I obtain a Right of Way, Lane Closure, Temporary Parking, Portable Storage, Driveway, and/or Hauling permit?
- Register, apply, pay, and print online at PermitCity: https://citizen.norfolk.permitcity.com
- Right of Way Inspectors will continue to inspect work zones, construction activity, and address certain safety related code infractions. The Inspector’s name and cell number are on the permit or notice of violation. More information: https://www.norfolk.gov/362/Permit-Applications-Forms
- How can I get an address for my new developments, parcels, subdivision, lots?
- Attach building permit application form (PDF), with the approved site plan # and email to Dave Vachet. Questions, call 757-664-4671.
- How do I access survey information for Land Subdivision Submissions?
- The Division of Surveys has updated their Land Subdivision Submission process to adapt to COVID-19. The updated process at the bottom of their webpage.
- I need to make payments to the City Treasurer or Commissioner of Revenue. How do I do that?
- Access the online customer service portal at https://eservices.norfolk.gov/ or mail payments: Norfolk City Treasurer, PO Box 3215, Norfolk, VA 23514-3215
- City Treasurer: 1-855-766-3030.
- Commissioner of Revenue: CORWEBINQ@norfolk.gov
- The City Treasurer has partnered with the Department of Utilities to allow taxpayers to deposit payments at seven conveniently located drop boxes around the city. The drop boxes are clearly marked “fire hydrants” at these locations.
- What are the deadlines for city taxes?
- State Code requires that all localities issue tax bills prior to the due dates as set forth by City Code. Email or call 757-664-7800 with questions. We have a limited number of staff in the office. It may take 24 to 48 hours to respond to your email or call.
- I have questions about my assessment. Who do I contact?
- For questions about your assessment, email the Commissioner of the Revenue. For the fastest service: include NAME, ACCOUNT #, ADDRESS
- Will there be Car Tax Days?
- The Commissioner of the Revenue Car Tax Relief Days at Lakewood Park and the Southside Aquatic Center are canceled. To request a reassessment due to high mileage, send a copy or picture of your state inspection notice, name and account number on your bill to the Commissioner of the Revenue.
- How can I access deed and plat information?
- Land records for the City of Norfolk are housed at the Norfolk Circuit Court Register of Deeds office.
- Both deeds and plats are accessible online.
- Tax card data is available through the City Assessor’s GIS tax map NorfolkAir
Additional Resources
- VDH violation/complaint form
- Virginia COPES: For anyone struggling to cope during COVID-19
- FEMA Extends Grace Period for Flood Insurance
- Social Security Administration Benefits Info
- Stimulus Checks: What You Need to Know
- Coronavirus Tax Relief and Economic Impact Payments
- Cox Joins Keep America Connected Initiative
- Cox Providing Affordable Home Internet for Families
- Know Your Rights as a Tenant
- United Way Resource Hotline
- Child Care Help for Essential Personnel
- COVID-19 Resources for the Deaf and Hard of Hearing
- Housing Resources for Renters, Homeowners, Landlords, Homeless
- Temporary Moratorium on Evictions