Utilities

 
Directions

500 East Main Street
7th Floor
Norfolk, VA 23510

P. O. Box 1080
Norfolk, VA 23510

757-664-6701

757-823-1000

757-664-6375

Link: Utilities Page

Email Utilities

Customer Lobby  

500 East Main St., 7th Floor, Norfolk, VA 23510

24hr Emergency & Backflow Emergency Reporting Information: 
For water and sewer main breaks and backflow emergencies: 

757-823-1000 
 

Backflow Incident Report Form

Customer Service: 
757-664-6700

Contact Administration:
 
757-664-6701

Fax: 
757-664-6375


Staff
Name Title Email Phone Additional Phone
Beaver, Doug Director of Utilities    
Carteris, Robert Assistant Director of Utilities 757-664-6701  
Keough, Mary Operations Manager 757-823-1005  
Smith, Victoria Water Quality Laboratory Supervisor 757-441-5678  
Harbin, Chris Water Production Manager   757-441-5678  
Hodges, Trinette Water Accounts Manager   757-664-6700  
Casey, Brian Management Services Administrator   757-664-6701  
Matthews, Jr., PE, H. L. (Lenny) Engineering Manager 757-664-6735  

Reservoir Management 

6040 Waterworks Road
Norfolk, VA 23510

757-441-5678, ext. 253


Link: Reservoir Webpage