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1. 1. How did you get my address?
2. 2. I received your survey, and while I own the property that it was sent to, I don’t live there. What should I do?
3. 3. What is the purpose of requesting the person who most recently had a birthday complete the survey?
4. 4. I most recently had a birthday in my household, but I am not very informed about the issues covered in the survey. Can I give the survey to someone else in my household who is more informed?
5. 5. I doubt that you are interested in my opinion, since I rarely leave my home. Should I really complete the survey?
6. 6. If I filled out the survey when I first received it, should I fill it out again now that I have received a second copy?
7. 7. I was not sent a survey, but I would be happy to complete one, and I think you should be interested in my opinion.
8. 8. How do you ensure the results are representative of the City?
9. 9. What will be done with the results?
10. 10. Why is “Hispanic” separate from “Race”?
11. 11. Are my survey answers confidential?

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1. Is there a minimum age to work with animals?
2. Do you need to have prior animal experience to become a volunteer?
3. Do I need any particular skills to work with animals?
4. What's involved in the foster care program?
5. Is there a minimum time commitment?
6. Am I able to drop by and work whenever I have some spare time?
7. Are there any jobs that don't involve working directly with animals?
8. What hours are available for volunteering?
9. I think I'd really like to become a volunteer. What do I do now?
10. I'm ready to sign up! What's next?

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1. When are visiting hours?
2. What are office’s hours?
3. Do I need an appointment?
4. I no longer want my grave; will you buy it back?
5. Do you have a notary on grounds?
6. Do you have my relative’s death certificate?
7. Where do I get a headstone?
8. Why haven’t you put down one of those little metal markers?
9. When do I need to be in to plan a service?
10. How many people are allowed in a grave?
11. Do I need a vault to be buried here?
12. What is included in my service?
13. What type of urn do I need for a cremation burial?
14. Do you accept credit cards?
15. Are there bathrooms for public use?
16. Are there services for residents of Norfolk who cannot afford burial costs?
17. Do you offer genealogical services?
18. How do I find a grave location?
19. If the owner of a grave(s) passes away, who gets ownership?
20. How do I make an installment payment toward my grave (s)? Can I walk into a cemetery office?
21. Can I use a personal check to pay for a burial service?
22. Can I release balloons in City of Norfolk owned cemeteries?

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1. What happened to Citizen Request Tracker?
2. So what happened to the open requests I have submitted through Citizen Request Tracker?
3. How will I receive updates on the open Request Tracker requests I had?
4. Will my existing user name and password work via myNorfolk?
5. How can I find my existing requests in myNorfolk?
6. So how will the migrated service request look like in myNorfolk?
7. I am unable to find my service request address via myNorfolk, so how do I find out what’s going on with the request?
8. I remember what form I used to fill out in Request Tracker I don’t know what request type to use in myNorfolk.

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1. I saw that the City of Norfolk surveyed residents about their opinions about city services. When was this done and why wasn’t I asked my opinion?
2. How many residents responded? Do they really represent Norfolk’s population?
3. Why did Norfolk conduct a survey and why was it in 2022?
4. What will be done with the results?
5. The results talk about statistical significance and MOE. What does all that mean?
6. Where can I get a copy of the survey results?
7. Where can I get a printed copy of the survey results?

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1. What else is prohibited in the courts buildings?
2. Where can I park?
3. Does public transportation serve the courts buildings?

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1. Who can file a complaint?
2. How do I file a compliant?
3. What happens after I file a compliant?
4. Can I file my complaint somewhere else?

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1. What should I expect to be asked when I call 911?
2. Why are so many questions asked before an officer, firefighter or medic is dispatched?
3. What is considered an emergency call and what isn't?
4. What if I don’t know where I’m at when I call 911?
5. Does the 911 call taker know my location when I am using a cell phone?
6. What number should I call? The non-emergency number or 911?
7. If the phone rings several times, should I hang up & call again?
8. Does the 911 call taker know my phone number when I call 911 on a cell phone?
9. Other 911 centers put me on hold or I get an answer machine. Is that the case in Norfolk?
10. I called a half-hour ago & haven't seen an officer yet?
11. I just want to talk to a police officer. How do I do that?
12. Would it be easier if I just went into my local precinct to make a report?
13. I want to report drug activity on the corner but don't want anyone to know I called.
14. Can a car be parked in front of my front door on the city street?
15. I need to report my neighbor's high grass and the car that is parked in it.
16. Officers came to my house and I want to get a copy of the call. How do I get it?
17. Should I program 911 or turn on my auto 911 feature on my cellular phone?
18. How do cell phones purchased out of town reach Norfolk 911?
19. Why does the dispatcher transfer my call to another agency?
20. How do you determine the priority of a call?
21. Is the Emergency Communications Center under the Police or Fire Department?
22. What is the "CAD"?

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1. How long do I have before my landlord can evict me?
2. Do I need show up for my court date?
3. What are my rights as a renter?
4. Can my landlord just kick me out now?
5. What should I do if my landlord tries to illegally lock me out of my rental?
6. Can I negotiate with my landlord to avoid eviction and catch up on the past-due rent?
7. What bills should I pay if I can’t afford all my expenses?
8. I need help, but don’t know where to go. Where do I start?
9. What additional resources are available?

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1. Where can I get a copy of the City's most recent Annual Comprehensive Financial Report (ACFR)?
2. Who can I contact regarding jury payments?
3. Who can I call about my taxes?
4. What is an official statement?
5. How do I buy bonds that are issued by the City of Norfolk?
6. What is risk management?
7. How do I report injuries I’ve received from an accident involving a city vehicle or from being injured on city property?
8. How do I report or make a claim to the city for damages to my property only?
9. What constitutes reasonable mitigation and why do I have to do that?
10. How do I resolve a claim or insurance issue involving the Norfolk Public Schools?
11. Who do I contact regarding Occupational Safety matters?

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1. I have information about a crime of arson. Is there a number I can call and remain anonymous?
2. Why do some fire marshals carry weapons?
3. How do I legally burn waste and debris in the City of Norfolk?

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1. How often will I be inspected?
2. What is the penalty for non-compliance of correcting violations that were found during an inspection?
3. What is the difference between a permit fee and a fire inspection fee?
4. When are fire inspections done?
5. The inspector informed me that I am going to need a permit for my business. How do I get a permit?
6. Do I have to wait for the inspector to come out to inspect my business or can I schedule one myself?
7. I have a question about an inspection I received. How do I contact the inspector?
8. How do I get another copy of my inspection report?

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1. What can you do about street flooding?
2. Do I need flood insurance?
3. What is the difference between a firm map and a surge map?
4. What is my flood zone?
5. Are there grant programs available to assist with flood mitigation (elevation, flood proofing, etc.)?
6. What are my responsibilities as a homeowner?
7. What does the city's storm water system consist of?
8. Are the washer, dryer, furnace and water heater above potential flood levels?
9. Is the main electric Switchbox located above potential flood levels?
10. How should I clean up after a flood?
11. What do I do with my storm debris?
12. What if my car gets towed during a storm event?
13. How can I prevent mold growth?
14. What if the flood water contains sewage?
15. What is the best way to clean floors, wooden furniture, and other surfaces contaminated with flood waters?
16. How should I clean clothing, bedding, other fabrics and paper items contaminated with flood waters?
17. What is a 100 year flood?
18. What is a 2 year storm? A ten year storm?

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1. How do I request records from the City of Norfolk or the Norfolk Police Department?
2. What happens after I submit a records request?
3. Is there a cost for requesting records?
4. What are my requestor's rights under the Virginia FOIA?
5. How do I ask questions or get help with a FOIA request?
6. Who handles my FOIA requests? What records do you have?
7. What records are commonly exempt from release under the Virginia Freedom of Information Act?
8. What exemptions from disclosure does the City of Norfolk or the Norfolk Police Department often invoke?

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1. What is GIS?
2. How does GIS work?
3. What can GIS be used for?
4. Is there a GIS Wiki?
5. Are there any GIS User Groups?

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1. How do I check the status of my application?
2. I forgot my username/ password, how do I reset it?
3. How do I attach my resume or other documents to my application?
4. Can I make changes to my application after submittal?
5. What if I have questions about a job posting?
6. How will I know if I've been selected for an interview?

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1. Who needs an annual tuberculosis screening?
2. What do I do to close a family day care home?

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1. Is there an exemption for disabled veterans?
2. Is there an age requirement for disabled citizens?
3. What proof is needed to establish that a person is permanently and totally disabled?
4. What is the Application Timeline?
5. What Are Some Examples Of Income?
6. What Are Some Examples Of Assets?
7. What Is the Cap Amount? How Will It Impact Potential Benefits?
8. What Is the Difference Between Exemption And Deferral?
9. How Will This Affect My Mortgage Company?
10. In Order To Apply Does The Real Estate Have To Be "Free And Clear"?
11. How do I obtain an application?
12. How do I submit my completed application?

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1. Why has Verizon not made FIOS services available to City residents?
2. Does any provider have an exclusive franchise in Norfolk?
3. Are cable prices regulated?
4. Why do other Cities in the area have different channel lineups?
5. Why am I billed a month in advance for service?
6. What is the Communications Sales Tax?
7. What are the Cable TV Consumer Rights?
8. Where should I complain?

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1. What mobile phone platforms do you support?
2. What happened to the requests I submitted through request tracker prior to MyNorfolk?
3. How can I look up City information from the MyNorfolk website or mobile app?
4. Can I submit a service request anonymously?
5. Can I have a copy of my service request sent to my email address?
6. Will you sell, share, or otherwise use my email address?
7. When I submit a service request who will fulfill the request and how long will it take?
8. Is there a limit to the number of service requests that I can enter?
9. Do I need to include a photo when submitting a service request?
10. Why is my address not found when entering a service request or using the Find City Info map?

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1. How long is the license valid?
2. When do the licenses go on sale?
3. Where can I purchase a license?
4. What is the limitation on the number of animals per household?
5. When is my dog/cat required to have an animal license?
6. What paperwork should I bring to obtain a license?
7. Must I provide any documentation if I need a duplicate license?
8. Who can I call regarding animal disturbances or lost and found animals?

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1. What should I do if I have an emergency?
2. What is a care coordinator?
3. Who do I call if I have a question about my bill?
4. Who do I call if I am interested in employment at the CSB?
5. How do I find more information about services for the deaf, blind and hard of hearing?
6. How do I voice concerns or suggestions about the CSB services?
7. Who do I call if I have complaints of human rights violations?
8. Where can I find more information about my rights or privacy?

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1. What is the Division of Parking?
2. Who are our patrons?
3. Where does the money I pay go?
4. How many parking spaces are in downtown?
5. Why is downtown parking necessary?
6. What is the busiest time to park?
7. Why do people have to pay to park downtown?
8. Who enforces on-street and off-street parking?
9. Why does Norfolk have parking meters?
10. How much does it cost to park downtown?
11. Is there special event parking?
12. Are there any programs to help defray the cost of parking for patrons of downtown businesses?
13. Are shuttle services offered?
14. Is security provided?
15. Is there parking for the disabled?
16. Does the City of Norfolk provide all the parking in downtown?
17. What days and hours are the parking meters enforced?
18. Is there parking available in downtown for buses, RVs, campers and other oversized vehicles?
19. How can I get a special parking permit to park at meters?

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1. What is the Discount Validation Program (DVP)?
2. Why should I buy validation tickets for my customers?
3. Where can I purchase discount validation tickets?

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1. What is a Meter ParkCard?
2. How does a Meter ParkCard work?
3. Where can the Meter ParkCards be used?
4. Are coins still accepted at meters?
5. Are the ParkCards reusable?
6. What if my card is lost or stolen?

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1. What costs are associated with Passport Mobile Pay?
2. Is it safe to do a credit card transaction over the phone or on an app?
3. How does the Parking Enforcement know that I have paid through PassportParking Mobile Pay?
4. Do I get a receipt?
5. What if I get a ticket after paying with PassportParking Mobile Pay?

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1. What are personal property taxes?
2. Am I required to pay personal property taxes if I am active duty military?
3. When are personal property taxes due?
4. What is a DMV Stop?
5. What procedures are followed when I no longer reside in Norfolk?
6. Who do I notify when I sell or dispose of my vehicle?
7. What is the current tax rate for personal property?
8. What is the license fee showing up on my bill?
9. What if I have a question concerning the assessment (i.e., high mileage, body damage, etc.) of my vehicle?
10. How are penalty and interest calculated on a delinquent tax bill?
11. I recently moved to Norfolk; how do I register my vehicle?
12. What is business tangible personal property tax?
13. How are personal property taxes assessed?
14. What happens if I don't pay my taxes?
15. If I want to pay in person, where do I go?
16. What is the Personal Property Tax Relief Act and does my vehicle qualify for Car Tax Relief?
17. How do I Return to the Commissioner of Revenue Home Page?

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1. When do I need a Building Permit?
2. When is a permit not required?
3. What documentation do I need to obtain a Building Permit?
4. Who should apply for a building permit the property owner or the contractor?
5. How long does residential plan review take?
6. How can I submit plans for review for permits?
7. How long does commercial plan review take?
8. What documentation is required for a tent?
9. What documentation is required for a pier, bulkhead, and/or rip-rap?
10. What documentation do I need to put up a shed or fence?
11. What is a zoning certificate?
12. What are the typical setbacks for residential properties?
13. Where can a fence go on a residential corner lot?
14. What is required for Plumbing, Mechanical, Electrical or Elevator Permits?
15. What type of permit is required for a gas line?
16. What is required for a Certificate of Occupancy?
17. How do I get historical information about permits on a property that I am interested in buying or just bought?
18. How do I request an inspection?
19. How do I get inspection results?
20. How much does a permit cost?

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1. What is Comprehensive Planning?
2. What is a Comprehensive Plan?
3. Why have a Comprehensive Plan?
4. What is the relationship between the Comprehensive Plan and Zoning?

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1. Do I need to register or obtain a permit in order to purchase a gun?
2. How do I evict someone from my house and can Norfolk Police assist?
3. How do I find out if a relative is in the Norfolk City Jail?
4. How do I find specific laws for the City of Norfolk and the state of Virginia?
5. How do I know if someone has a warrant?
6. How do I report information to Crime Line?
7. I was told I have property to be picked up at Property and Evidence; where is that located?
8. Where is the Police Operations Center located?

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1. How is Neighborhood Watch organized?
2. How and where do I register a bicycle?
3. We would like a speaker for our meeting. Who do we call?
4. I hear that you have a service where officers will come to my home and tell me what I need to do to make it safer. How much does this cost
5. Our organization would like to have McGruff, the Crime Dog as a special guest for children at an upcoming event. Will an officer be available on this date?
6. Do you have any tips for staying safe during the holidays?

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1. What if my incident does not meet the criteria?
2. What if this happened in another city can I file a report using this online police citizen reporting system?
3. What if this happened on a state Freeway?
4. What is a known suspect?
5. What kind of reports can I file online?

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1. What happens if I forget my referral form for a visit?

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1. What is rabies?
2. What animals can get rabies?
3. What are the signs of rabies in animals?
4. How do people become exposed to rabies?
5. What should you do if you are exposed to rabies?
6. What if my pet is exposed to a rabid animal?
7. What can people do to protect themselves against rabies?

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1. What is your mailing address?
2. How can I get a birth certificate?
3. What is the cost of a death certificate?
4. What are your hours of operation?
5. What records do you have?

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1. What is the purpose of the Right-of-Way (ROW) division?
2. How does ROW operate?
3. What does ROW inspect?
4. How does ROW handle emergency street conditions?
5. How can you contact ROW?
6. What other areas does ROW address?

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1. Why do I need to provide a bond?
2. How much does my bond need to be?
3. Why do I need to bond on site storm water?
4. Is there a standard form that the bond needs to be on?
5. In what format do you want the engineer’s estimate?
6. Who reviews the estimate and accepts for the City?
7. Will you take a letter of credit instead of a bond?
8. Will you take a check instead of a bond?
9. What happens to the bond when the project is over?
10. How do I request a bond, check, or letter of credit release?

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1. Why are they always doing roadway work during the day and not at night?
2. When will my street be resurfaced?
3. Is there a way to find out where roadway work will be taking place?
4. Why do you require trucks to beep when they back up?
5. How do I report a hazardous construction work site on a street, sidewalk or roadway?
6. Why are there detour and no stopping signs on my street when construction is not taking place anymore?
7. Why are dumpsters allowed on the street?

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1. What is stormwater?
2. Why is stormwater runoff important?
3. Why do I have to pay a Storm Water fee?
4. How does the City handle stormwater runoff?

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1. What is the current street sweeping schedule?
2. Are homeowners responsible for keeping their curbline clean between sweeping days?
3. Why are only streets with curb & gutter swept?
4. Why was my street not swept on my schedule day?

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1. Why is school readiness important?
2. What happens when children aren’t ready to start school?

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1. What do I do if I think my assessment is incorrect?
2. What is an annual reassessment?
3. Why do an annual reassessment?
4. Why are real estate taxes necessary?
5. What is fair market value?
6. What causes property values to change?
7. What is the effective date of my assessment?
8. When are buildings under construction assessed?
9. How is property appraised?
10. Do all assessments change at the same rate?
11. How do trends in real estate affect local assessments?
12. What is the role of computers in the assessment process?
13. What will happen to my assessment if I improve my property?
14. Will my assessment increase if I repair my property?
15. Can the assessment on my property be changed even if the assessor has not been inside my property?
16. What is a field review?
17. Can I make an appointment for a field review?
18. How can I be sure the information used to determine the value of my property is correct?

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1. How are real estate taxes assessed?
2. What is the current real estate tax rate?
3. When are real estate taxes due?
4. What should I do if my taxes are paid through my mortgage company but I receive the tax bill?
5. How are penalty and interest calculated on delinquent real estate tax?
6. Who do I contact regarding a change of address and/or tax billing status?
7. When are real estate tax bills mailed by the Treasurer's Office?
8. Is there a Tax Relief/Deferral program for the elderly and disabled?
9. When do taxes become due on Tax Relief/Deferred accounts?
10. How do I calculate taxes due on Tax Relief/Deferred accounts?
11. Who do I contact regarding the purchase of real estate property that has delinquent taxes?

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1. Why should you become a member?
2. Member eligibility?
3. Are there any annual dues?

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1. When is planting season in Norfolk?
2. How will future Living Legacy Grove sites be determined?
3. Can I apply my donation to a particular Living Legacy Grove location, or a select the type of tree planted using my donation?
4. Is my donation tax-deductible?

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1. How long will it take to respond to a request for service?
2. How are Incoming Online Requests Processed by Norfolk Cares?
3. How do I check on the status of a request for service?

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1. Where can I host an expressive activity?
2. What restrictions are applied to Expressive Activity Permits?
3. What does a complete application include?

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1. What are the due dates for estimated tax payments?
2. Where do I send my payments?
3. When are Virginia Individual Income Tax returns due?
4. I filed my individual income tax return with the Commissioner of the Revenue and I owe taxes. Can I make partial payments to the City Treasurer?
5. How are penalty and interest calculated?
6. What happens if my account is not paid off at the end of the year?
7. I've recently received a letter from the Department of Taxation regarding a past due balance. Can I make payment arrangements with the City Treasurer's Office?

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1. Why didn’t the city notify me that they sent a tax lien to my employer / bank?
2. There are two names on the tax bill, why did you come after me? I was just a co-signer.
3. I thought the Treasurer’s Office had to take me to court before it could garnish my wages.
4. How can I stop my employer from deducting for this lien?
5. How much will my employer deduct each pay period?
6. If the employee the tax lien was issued for no longer works for my company, what do I do?

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1. Are chloramines safe?
2. Will my water smell or taste different?
3. Do kidney dialysis patients have to take special precautions?
4. Do chloramines affect both salt and freshwater fish?
5. Can I let water sit for a few days like I do with chlorinated water before adding to my fish tank or pond?
6. How do chloramines affect my pets?
7. Will chloramines affect swimming pools?
8. Will a carbon filter remove chloramines?
9. Can pregnant women and children drink chlorinated water?
10. Are both salt and fresh water fish affected by chloramines?
11. What if I am sensitive to chemicals?
12. If chloramines are harmful to kidney dialysis patients and fish, why are they not harmful to me?
13. How about washing an open wound, such as a cut, with chloraminated water?
14. What are disinfection by-products?
15. Will reverse osmosis remove chloramines?
16. Do home water softeners remove chloramines?
17. Is it okay to water plants, vegetables and fruit trees with chloraminated water?

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1. What are chloramines?
2. Why the temporary change to chlorine disinfection?
3. Is chlorine disinfection new?
4. Will I notice any change in my water?
5. Is switching between disinfection methods safe?
6. Can children and pregnant women drink chlorinated water?
7. Will it affect my baby’s formula?
8. What about people who are sensitive to chemicals?
9. Can I wash open wounds with chlorinated water?
10. Can I use chlorinated water on plants?
11. Will chlorine affect my plumbing?
12. Does bottled water contain chlorine?
13. Will a carbon filter remove chlorine?
14. Will letting water sit remove chlorine?
15. Can people on low sodium diets or with diabetes use chlorinated water?
16. What should kidney dialysis patients do if they have questions?
17. Should I take special precautions with my aquarium or pond?
18. Where can I get more information?

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1. Why does the City of Norfolk Department of Utilities have a Backflow Prevention and Cross Connection Control Program?
2. What is a cross connection?
3. What is backflow?
4. How can backflow be problematic?
5. What is a backflow prevention device?
6. What can you do to help?
7. Are all residential homes required to have backflow devices?
8. I don’t have a irrigation, sprinkler systems, boilers, geothermal heating systems or medical equipment connected to the City’s water system, do I need a device?
9. How often do I have to have my backflow assembly tested?
10. How much will the inspections/maintenance cost?
11. Will there be a list of certified testers available to us?
12. Will I receive notification when to perform my test?
13. What if I don’t receive a letter?
14. What do I do with my test report?

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1. What is PFAS?
2. What is Norfolk Doing About PFAS?
3. Is My Tap Water Safe to Drink?
4. What are Health Advisory Levels?
5. Where Can I Get More Information?

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1. I'm buying a house on the reservoir. What do I need to know?
2. What lakes are owned by Norfolk and where are they located?
3. Does the City own other property around the reservoirs?
4. Is this property an easement?
5. Can I use the property?
6. What about fertilizers and other lawn care products?
7. Can I remove trees and underbrush near the water?
8. There are trees in the lake. Are they bad for the water?
9. Can I do anything to protect the shoreline from erosion?
10. Are boats allowed in the lake?
11. Can I launch a boat from my back yard?
12. Can I use a motorized boat? If so, what size motor can I use?
13. What uses are permitted in the lake?
14. Are there special requirements to boat on a City of Norfolk Reservoir?
15. How much does a boat permit cost?
16. How long is the boat permit good for?
17. Is the price of the boat permit pro-rated if I buy it later in the year?
18. Where can I purchase a boat permit?
19. Where can I purchase a daily permit?
20. What is the cost of a daily permit? Can I buy it ahead of time?
21. How long does it take to receive a boat permit?
22. What lakes can I operate my boat in with the Norfolk boat permit?
23. Where can I launch my boat?
24. Do I need a boat permit if I only have a canoe or kayak?
25. If I lose my boat permit, will I need to purchase a new one? If so, will it be the same price as the original?
26. Can I remove my old permit from my old boat if I purchase a new one and use it on the new one?
27. What is required to get a boat permit?

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1. Why does my water appear to be brown and rusty?
2. Why does my water have a bad taste or odor?
3. Why does my water have white particles floating in it?
4. Why does my water look cloudy or milky?
5. Why do I have pink stains on my plumbing fixtures?
6. I have a well on my property. Can I get the water tested?

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1. What is a water service line?
2. Who owns the water service line on my property?
3. What type of materials are service lines made of?
4. What other sources of lead are there in my home?
5. How do I find where the water service line is on my property?
6. How does lead get into the drinking water?
7. Why is Lead a Public Health Risk?
8. What is the Revised Lead and Copper Rule?
9. What is the City of Norfolk doing about lead service lines?
10. How do I know if I have a lead or galvanized steel service line that needs to be replaced?
11. What should I do if I am concerned about lead in my drinking water?
12. How do I report my water service line material to the City of Norfolk?
13. If my home’s plumbing has a lead service line or lead solder, how can I protect myself?
14. What should I do if I suspect lead poisoning?

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1. How do I register to vote online in Virginia?
2. How do I register to vote if I am NOT a Virginia resident?
3. Where can I register to vote in person?
4. How do I cancel my voter registration in Norfolk?
5. How will I be notified about my voter registration?
6. How do I confirm my voter registration status?
7. When are voter registration deadlines?
8. How do I find my voting precinct?
9. How do I Absentee vote in an election?
10. How do I find who represents me in Federal Offices?
11. How do I find out who represents me in the Virginia General Assembly (State Senate and House of Delegates)?
12. How do I find who represents me in the State Offices?
13. How do I find members of Norfolk City Council?
14. How do I find the members of the Constitutional Offices?