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Your address was sampled at random from a list of all addresses from the post office by ETC Institute. This is a standard service offered by the post office. It is not a city government file and no household member is named in the file.
The resident of the property should complete the survey.
ETC Institute randomly selected households within our jurisdiction to receive the survey. We would also like to choose, in an unbiased way, a person within each household to complete the survey. This way we ensure the results are representative of our community as a whole. While it may seem a bit strange, using the “birthday method” is a simple way to select an adult from within each household without permitting bias in our results.
We would prefer that you complete the survey. The “birthday method” (See FAQ #3) creates the most representative sample of our jurisdiction. You’ll be surprised at how much you can contribute.
Yes, we are here to serve all residents, and it is important to us that we get feedback from a complete cross-section of our residents.
No, please don’t fill it out again. The second copy is distributed as a reminder to all people selected to be sent a survey and sent again for your convenience. Thank you for completing the first survey.
The sample was designed to be as representative as possible of the population of our city, so by sending copies of the survey to people who request a copy, we would skew the sample and make the results less meaningful. However, for the 2022 survey, in order to allow all citizens to offer their input, a general public survey link will be on the city’s website, along with paper copies at designated locations, available after October 24.
This is the main reason ETC Institute asks demographic questions. This is how they will compare the data received to the recent Census data to ensure that it is representative and scientifically valid.
After survey data is compiled and analyzed by ETC Institute, City administration and staff will review your feedback carefully and make appropriate improvements in programs and services. Listening to you, our citizens, is critical to our effort of becoming a Well-Managed Government.
We want to compare the demographic profile of those responding to the demographic profile of the municipality as presented by the Census. In order to be able to do this, ETC Institute asked the race and ethnicity question the same way the Census does. The census designates Hispanic as an ethnicity, not a race.
Yes! All individual responses to the survey are kept by ETC Institute to ensure confidentiality. ETC Institute will analyze and compile the data and present the findings to City leadership.
You must be at least 18 years old to work directly with animals. Volunteers often work "behind the scenes" and there is an element of risk involved. Our first priority is to keep our volunteers safe and their experience enjoyable.
Prior animal experience is helpful, but not necessary to become a volunteer. You should be able to communicate well enough to follow instructions. You will also be working closely with other volunteers and staff, so you must be able to get along with others. Additionally, you should also have the ability to work independently without close supervision.
You should be in reasonably good physical shape to walk dogs; some are very strong and pull hard on their leash. There is a fair amount of strenuous activity involved in just about all of our animal care volunteer opportunities. If you take immunosuppressive drugs, you should speak with your physician before working with animals.
Foster homes are needed for many different situations. Some animals are too young for adoption, may have an injury, or may need a different environment than the Adoption Center can provide. Foster care is needed for those animals who are adoptable, but just need time away from the Adoption Center in order to grow, heal, or chill out. Foster care typically lasts anywhere from one week to a month or more. We usually try to match the needs of the foster home with the needs of the animal(s). Contact us directly if you would like to become a foster home for our animals.
Yes. We ask that you commit to volunteering for a minimum of one year. We invest a lot of time and resources into training our volunteers. Having a large turnover of volunteers strains our resources and the care we can ultimately give to our animals. If you are an animal care volunteer, we ask that you be able to commit at least two hours per week, for at least one year. There are some exceptions. Please contact us with your particular concerns.
We ask that you maintain a regular schedule as a volunteer. We are able to plan our day better if we know that volunteers are working at a particular time. We know that you may miss your scheduled shift due to illness, vacations, etc., but we do ask that you make an effort to follow your schedule as much as possible.
There is a multitude of administrative and clerical tasks that you can do. Clerical duties tend to get lowest priority in our very busy Adoption Center so help is always appreciated. There is always landscaping that needs a talented touch, as well as special events that frequently require a lot of extra hands. If you can't commit to a steady two hour per week time commitment, these opportunities might be just what you're looking for.
We are here from 8 a.m. to 5 p.m., Monday through Friday, with evening hours Thursdays until 7 p.m. On weekends and holidays, we are here from 8 a.m. to 4 p.m. We especially need help during morning cleaning on weekdays. If these hours don't fit your schedule, we also need help during the evenings for our off-site adoption program at area Petco stores.
Attend one of our scheduled volunteer orientations. You will learn more about us and about the volunteer opportunities we offer. We will then set up a one-on-one interview with you to discuss your availability and the volunteer areas that interest you most.
Contact our Volunteer Coordinator. Call 757-441-5505, ext 307 or email Laurelyn Flowers.
The grounds are open everyday from sunrise to sunset.
Riverside and Forest Lawn cemetery offices are open Monday-Saturday from 9:00 am to 3:30 pm. Funeral arrangements are by appointment only. Masks are required in all cemetery offices. There are no walk-in services like grave locations. Please visit our website www.norfolk.gov/cemeteries or call us for more information.
Calvary and Elmwood cemeteries are closed to the public. Calvary funeral arrangements are by appointment only.
Yes, funeral arrangements are by appointment only. Please do not visit one of our offices without calling first. We do not accept appointments before 9:00 am or after 2 pm.
We do not offer walk-in services like grave locations. Please visit our website www.norfolk.gov/cemeteries or call us for more information.
No, we do not do buy backs, sales or exchanges. Some owners have had success listing their property on Craigslist, Facebook or even local churches. Once you have a buyer, please contact us for further direction on the transfer of ownership.
At this time we do not offer notary services.
No, A death certificate may be obtained through the Department of Vital Statistics or the funeral home.
We do not accept, sell or install headstones. We do install foundations. Contact a (licensed & insured) local monument company for assistance.
That is a temporary marker and are supplied by the funeral home.
We do not remove temporary markers for any reason.
Funeral arrangements are by appointment only. Masks are required in our offices. We require notice 48 hours prior to the service to better service you and the family. Please call 757-441-1752.
NO WALK-IN SERVICES. For grave location help, call us or download our grave location app at www.norfolk.gov/cemeteries.
To align with the governor’s estrictions for social distancing:
• Graveside/committal services are considered religious ceremonies for which there is no gathering limit. Masks and 6 feet of social distance are required..
• 3-person limit per family making funeral arrangements inside the cemetery office.
• Only one family at a time will be served in cemetery offices.
To align with the Virginia Cemetery Association, the following will become effective as of Saturday, March 28.
• The Bureau of Cemeteries will not be use tents for services until further notice. The presence of a tent encourages people to gather under them and also provides additional surfaces where the virus may be transferred to family members as well as cemetery and funeral home staff members.
• 3 chairs will be put out at services until further notice. Chairs encourage people to sit shoulder to shoulder which does not allow for six feet of social distancing.
Yes, all casket burials need them, however we do not sell them. Your funeral director will assist you.
Urns do not require an urn vault.
Any non-breakable container will do including the temporary plastic container received from funeral home. We do not require an urn vault however, we would like to know if the urn is larger than 12 x 12.
Yes, we accept Visa and Mastercard ONLY over the phone. 757-441-1752. We do not accept any walk-in payments at the cemetery offices.
One bathroom is available to the public at Forest Lawn cemetery, open 9am-3:30 pm. There are no public bathrooms available to visitors at this time at Riverside Memorial Park. Calvary and Elmwood cemeteries’ offices are closed to the public.
The City of Norfolk - Human Services department may be able to help indigent residents of Norfolk with burials and cremations.
Please use the resources listed below:
We do not offer walk-in grave location services at this time. Please use our app which can be downloaded at https://www.norfolk.gov/cemeteries or see the maps at the front of Riverside, Calvary and Forest Lawn Cemeteries. Maps to all cemeteries can be found online at each cemeteries’ webpage at https://www.norfolk.gov/cemeteries .
BLOODLINE HEIR OWNERSHIP
The burial rights to a lot/grave pass to all bloodline kin upon the death of the lot/grave owner.
Please see the following steps to determine ownership:
For burials, a bloodline heir has the right to bury someone on a first come, first served basis. The bloodline heir does not need to get permission from other bloodline heirs.
Other ways to take over ownership of a grave/lot:
How to make burial arrangements for a deceased who is not a bloodline heir:
No, we do not accept any walk-in payments at the cemetery offices. Please send installment payments to Forest Lawn Cemetery, 100 Granby St., Norfolk, VA 23505. We also accept Visa and Mastercard over the phone.
We do not accept personal checks for burial services. We do accept money orders and cashier’s checks, (made payable to the City of Norfolk) cash and Visa and Mastercard.
No. A new Virginia law went into effect July 1st, 2021 that prohibits the release of balloons outdoors. The law applies to anyone aged 16 or older, who intentionally releases or discards any non-biodegradable balloons outdoors. https://law.lis.virginia.gov/vacode/title29.1/chapter5/section29.1-556.1/
§ 29.1-556.1. Release of certain balloons prohibited; civil penalty; community service.
A. It is unlawful for any individual 16 years of age or older or other person to intentionally release, discard, or cause to be released or discarded outdoors any balloon made of a nonbiodegradable or nonphotodegradable material or any material that requires more than five minutes' contact with air or water to degrade. Any person convicted of a violation of this section is liable for a civil penalty of $25 per balloon released or discarded, which shall be paid into the Game Protection Fund established pursuant to § 29.1-101. If an individual under the age of 16 releases a balloon by arrangement with or at the instruction of an adult, the adult shall be liable for the civil penalty assessed.
B. The provisions of this section shall not apply to any (i) balloon released (a) by or on behalf of any agency of the Commonwealth or the United States or (b) pursuant to a contract with the Commonwealth, the United States, or any other state, territory, or government for scientific or meteorological purposes or (ii) hot air balloon that is recovered after launch.
1991, c. 607; 2021, Sp. Sess. I, c. 420.
Citizen Request Tracker has been deactivated and removed from Norfolk.gov to make way for a brand new and improved online experience. On October 1, your new best friend delivered right to your favorite device via the new Norfolk.gov, MyNorfolk mobile app and online resident portal. Mobile-friendly design, easy to navigate, track service requests in real-time. Connecting with your city just got easier!
All of the open requests that were submitted via Citizen Request Tracker are now available via the myNorfolk website.
You will continue to receive updates on your open service requests as normal until the request is closed.
Unfortunately, no however you can establish a new user account via myNorfolk and receive:
Additionally, should you not wish to establish a new user account, you may also utilize your existing Facebook or Google sign in to utilize myNorfolk.
You can find your existing Citizen Request Tracker service requests in myNorfolk by typing RT-and the existing Citizen Request Tracker number. You may also type the address provided and type that address in the search bar.
For many service requests migrated from Request Tracker, the service request address is not in a standard format for e.g. an Address as ” 114 W Ocean Ave Top of the driveway near white fence. Norfolk VA” as in the screenshot on the right.
For such service requests, the default address attached to the service request will be “810 Union street, Norfolk VA” .Norfolk Cares Center staff will be researching through these addresses to geographically enter the right address in myNorfolk. In the interim, contact the Norfolk Cares Center for information.
Attached is a convenient crosswalk for your reference.
ETC Institute administered a resident survey for the City of Norfolk, VA during the fall of 2022. The survey was mailed to households across the city using a data base to ensure the sample was representative of our diverse population. After the mailed survey was completed, the city made copies of the same survey available on-line and in locations across the city to allow every resident who wished to do so to complete the survey. This opportunity was shared with residents through the city web site, news stories and outreach in community facilities.
922 residents responded to the mail survey. The survey asked people to describe their demographic information. To be considered representative of our residents, a total of 750 responses were needed. It was great that our residents responded well above the minimum needed. The demographic information which people provided was compared to the U.S. Census information to make certain the residents answering the survey were similar to the Norfolk population as identified in the 2020 Census.
313 responses were received in the second phase of the survey responses. Since this part of the survey could be completed by any resident, it does not reflect all the Norfolk population. While not representative, these responses were important to capture the priorities and opinions of any resident who wished to be included in the responses.
The purpose of the survey was to objectively assess resident satisfaction with the delivery of City services and to gather input about priorities for the City. This is the first resident survey conducted since 2014. Our plan is to conduct a survey every two years so we can measure progress on work towards what residents identified as important for focus.
City administration and staff will review the feedback and make appropriate improvements in programs and services. While not every need may be addressed immediately, the priorities will help identify what residents think is most important to work on in the next two years. Listening to you, our citizens, is critical to our effort of becoming a Well-Managed Government.
A randomized sample survey is one in which the people responding are chosen at random by the organization conducting the survey. The respondents don’t sign up to participate.
Every randomized sample survey attempts to estimate a measurement for the full population being studied by measuring a small sample. There will always be some difference between the sample and the population. Researchers estimate how much this difference is by using two related statistics: the MOE (Margin of Error) and the confidence interval. The 2022 resident survey has an MOE of +/- 3.2% with a confidence interval of 95%. This means that the true population measurement for the questions on this survey would fall within 3.2% of the sample measurement 95% of the time. In only 5% (100% - 95%) of the possible measures would the population measure more than 3.2% difference.
The survey results are available on the City of Norfolk Open Data Portal.
dataset link: https://data.norfolk.gov/Government/Resident-Survey-2022/qure-5p8r
Also available on the City webpage is a data Dashboard which can help you explore results by specific questions, demographic, ward, and other parameters.
Due to the length (over 250 pages) of the survey report, we are not providing printed copies.
We will be making printed copies of the report available at libraries and will add that information when they are in place.
If you think the City of Norfolk has failed to provide services, denied participation in or access to City services, programs, or activities, denied benefits of City services, programs, or activities, or has otherwise subjected you or someone else to discrimination based on race, color, national origin, religion, familial status, age, sex, sexual orientation, gender identity, gender expression, disability, or any other characteristic protected by applicable law, you can file a complaint.
Complaints of possible violations can be filed with the Office of Diversity, Equity and Inclusion within 180 days of the alleged discrimination. Please submit your complaint in writing to:
Office of Diversity, Equity and Inclusion
ATTN: Civil Rights/ ADA Coordinator
810 Union Street Suite 1101
Norfolk, VA 23510
Copies of the complaint form are available on the 1st floor of City Hall: 810 Union Street, Norfolk VA 23510, online, or by email or telephone from the Office of Diversity, Equity and Inclusion. For information about completing the complaint process through alternate methods, or for other information about the complaint process in general, please call 757-664-6510 or email DEI@norfolk.gov.
The City will determine if the complaint is complete, whether the City has authority over the issue, and the complaint is timely. If appropriate and necessary, the City will investigate the complaint, consider resolutions, and take any responsive actions. The City will respond to the complainant in writing (and/or, where appropriate, a format that is accessible to the complainant) within a reasonable period.
Complaints may also be filed directly with a federal agency which provided funding for the service, program, or activity in question. If you do not know the identity of the specific federal funding agency, the complaint may be filed with:
Federal Coordination and Compliance Section Civil Rights Division U.S. Department of Justice 950 Pennsylvania Ave., N.W. Washington, D.C. 20530Phone: 1-888-848-5306
You can go to the City of Norfolk's Cares Assistance Center page. Follow the links to the proper on-line complaint form. It may also be completed anonymously.
The only way for a tenant to be evicted is through the court process. A landlord does not have the right to discard your possessions or illegal lock you out without first taking you to court.
The first step in the process is notification. Your landlord must notify you in writing of any breach in your lease.
If you have a court hearing, it is essential that you appear in court. If you do not appear in court, your landlord will automatically be granted possession of your residence.
Starting July 1, 2021, all landlords must provide tenants with a Statement of Tenant Right and Responsibilities developed by the Virginia Department of Housing and Community Development and posted on its website (dhcd.virginia.gov/landlord-tenant-resources) pursuant to Section §36-139 Code of Virginia
Currently, the CDC has extended the Eviction Moratorium until October 3, 2021, for those areas with a high risk of transmission. However, the eviction moratorium is only in regard to individuals and families who are unable to pay rent due to COVID-19 related reasons. Landlords can still move forward with filing evictions if a tenant has committed non-remediable lease violations. If you are unable to pay your rent and live in a high COVID-19 transmission rate, please download the CDC Eviction Moratorium Declaration form and submit it to your landlord or property management company right away. Landlords can also issue notices of non-renewal before your lease is set to expire. The timeframe for non-renewal notification is contingent upon your lease. However, your landlord cannot arbitrarily “kick” you out without going through the legal process.
It is against the law for your landlord to illegally lock you out of your home, turn off vital utility services, or deny or restrict access to services on the premises such as the pool, workout room, laundry room, etc. If your landlord conducts any of these “self-help eviction” practices, please go to the General District Court (1250 St. Paul’s Blvd, Norfolk, VA) and file the following petition at the clerk’s office: Tenant's remedies for exclusion from dwelling unit, interruption of services, or actions taken to make premises unsafe VA Code 55.1-1243.1. The tenant must have the name and the physical address, not a P.O. Box or Route Number, of the landlord or property manager for a warrant to appear in court is served upon the offending party. This petition is usually placed on the court docket within five (5) days.
Yes! Renters should always communicate with their landlord or property management company if they are faced with the inability to pay rent. Landlords and property management companies that own more than four (4) rental properties cannot move forward with an eviction without offering up to 6 months for a repayment plan. Also, while the CDC Eviction Moratorium is still in effect, download the CDC Eviction Moratorium Declaration Form and submit it to your landlord or property manager without delay. For complete details of your protections and responsibilities of you and your landlord, visit the Virginia Department of Housing and Community Development at www.dhcd.virginia.gov.
Residents who are experiencing financial and/ or employment hardships may contact community resources for free budget and financial counseling such as BankOn Hampton Roads via email email@example.com or 757.943.9652; Norfolk Works Program at 757.763.6064 for employment and job readiness opportunities; Rent Ready Norfolk Renting Smart Academy to enroll in Renters Education Classes via email Rentready@norfolk.gov or 757.664.RENT(7368); or Resources757.Org to receive assistance for additional services.
The City’s ACFR is available for viewing online. If you would like a hard copy of the document from the most recent year Click Here
Questions about payment of property taxes should be directed to the City Treasurer’s office 757-664-7800. Questions regarding the assessment of Personal Property taxes should be directed to the Commissioner of the Revenue, at 757-664-7884, and regarding the assessment of Real Estate taxes should be directed to the City Assessor’s office at 757-664-4732. Additional information may be found on the City Treasurer’s page.
Risk management pertains to how the City addresses the loss of the City's human, material, and monetary resources and involves the systematic and continuous identification of loss exposures, an analysis of exposures in terms of frequency and severity probabilities, an application of sound risk control and safety procedures, and financing/handling of risk mitigation strategies consistent with the City's financial resources. Risk Management includes a variety of operations: Non-litigated tort claims, claims administration, employee safety, auto liability, and all property and casualty programs (both insured and self-insured). The Risk Management Division supports two key business functions focused on risk financing: These include internal management consulting regarding insurance, risk analysis, and risk financing alternatives and administrative oversight of liability claims. The Risk Manager oversees these operations and handles the negotiation and acquisition of insurance.
To file a report or make a claim, contact:
City Attorney’s Office
810 Union St., Ste. 900
Phone: (757) 664-4529
Fax: (757) 664-4201
For damages due to conditions of public rights of way (i.e., streets / sidewalk / drainage lines) and sewer / utility lines / potholes / fallen trees contact the City Attorney’s Office via email at firstname.lastname@example.org.
Reasonable Mitigation will be determined by the facts and circumstances of your claim. You should take steps to minimize the extent of loss, where possible, as to not create additional damages. This may include filing a claim with your insurance company or paying for some repairs out-of-pocket while the investigation is ongoing. You should retain photographs, estimates, and receipts related to any mitigation efforts.
Norfolk Public Schools maintains a risk management division separate from the city. Contact their office:
Norfolk Public Schools
Director, Risk Management
800 E. City Hall Avenue
Phone: (757) 628-3856
Fax: (757) 628-3817
The City’s occupational safety and industrial hygiene functions are administered by the Human Resources Department. Contact the City Safety Office:
City Safety Officer
City of Norfolk
Human Resources Department
800 East City Hall Avenue
Ph: (757) 664-4495
Fax: (757) 664-4078
Any further questions please call 664-6604 to speak with an representative in the Fire Marshal's Office.
Use Norfolk Air and type in your address to see if your property falls within a flood zone.
The city maintains more than 471.6 miles of stormwater pipe, 16,000 catch basins, over 3700 outfalls, over 200 miles of ditches, 22 stormwater ponds as well as 16 pump stations and the flood wall system downtown. Norfolk also provides quarterly street sweeping for every roadway with curb and gutters throughout the city. The Division of Storm Water Management repairs and cleans these structures as needed. When excessive rain causes flooding, the city responds to flooding complaints and cleans out clogged storm drains during the precipitation event.
A records request to the City of Norfolk or the Norfolk Police Department can be submitted online via our FOIA tracking portal: https://bit.ly/GovQApublic, by calling one of the phone numbers below, or click here, etc. by emailing email@example.com, or by mailing the request to:
Norfolk City Hall
810 Union Street
Norfolk VA 23510
The online portal is monitored throughout the day, and requests submitted there are received quickly.
After a FOIA request is received, it is reviewed by a member of the FOIA Team and sent to the police department or to the City department that holds the requested records.
You will receive a reply to your request within five business days. This reply may be one of the following five responses, which are outlined in Virginia Code 2.2-3704(B), part of the Virginia Freedom of Information Act:
1. The requested records are being entirely withheld. It is our responsibility to inform you of the volume of records (such as the number of pages) and their general subject matter. We also must cite the specific section of Virginia law that authorizes us, or mandates us, to withhold the records.
2. The requested records are being provided in part and are being withheld in part. It is our responsibility to inform you of the specific section of Virginia law that authorizes us, or mandates us, to withhold the records.
3. The requested records could not be found or do not exist. This response will be necessary in cases where no records are held by the City or the Norfolk Police Department, or when records have been lost or damaged, such as by fire or flood. However, if we learn that the records might be held by another public body, such as the Division of Motor Vehicles or the Virginia State Police, we will include contact information for the other public body in our response.
4. It is not practically possible to provide the requested records or to determine whether they are available within the five-work-day period. If we require more time to complete the processing of your request, the Virginia Freedom of Information Act generally allows us to invoke an extension of seven business days. This is allowed if we invoke this extension within five business days after we have received your request. Our invocation of the extension will include one or more of several reasons allowed by the FOIA, such as a need for the records to be reviewed by a City attorney, or because the custodian of the requested records is out of the office. This response is necessary if, for example, the City staff member who holds the records is on vacation.
5. If your request includes criminal investigative files as outlined in Virginia Code 2.2-3706.1, we will have 60 business days in which to provide a response to you.
The Virginia Freedom of Information Act requires that requesters identify the records they are seeking with “reasonable specificity.” If we can’t identify the records you are requesting, we may need to contact you to better understand what you are looking for.
After you submit your request for records, it will be forwarded to the relevant department(s) to locate the records you seek and to determine the volume of those records and any costs associated with satisfying your request. You will be contacted about the availability of and/or provided with copies of the records in question.
Under the Virginia Freedom of Information Act, the City of Norfolk may assess reasonable charges for fulfilling a FOIA request, not to exceed its actual cost incurred in accessing, duplicating, supplying and searching for the requested records, or developing a cost estimate. For more information on the costs that may be billed to you, please see below.
The City of Norfolk charges for records provided through the FOIA process in accordance with Title 2.2, Chapter 37 of the Code of Virginia. The Virginia Freedom of Information Act allows us to charge requesters for the actual costs of responding to FOIA requests. These allowable charges include staff time spent searching for and redacting exempt information from the requested records, copying costs, costs for discs or flash drives, or any other costs directly related to supplying the requested records. These costs cannot include general overhead costs.
For example, if two City staff members work on a records request for one hour, the cost would be calculated based on each person’s hourly rate of pay. If one person earns $25 an hour, and the other person earns $15 an hour, the total cost for producing electronic records would be $40.
If a requester asks for paper copies of documents or asks that the records be provided on a CD or flash drive, charges for those items are: 15 cents for each black-and-white copy; 25 cents for each color copy; $1 for each CD; and $10 for each flash drive, which holds 2GB of data.
If we estimate that it will cost more than $200 to respond to your request, we may require you to pay a deposit, not to exceed the amount of the estimate, before proceeding with your request. The total working days that we have to respond to your request does not include the time between when we ask for a deposit and when you respond. This deposit is based on an estimate only, and the final cost of production may be more or less than the deposit. If the final cost is less than the deposit, the balance will be returned to you. However, if the final cost is more than the deposit, the balance will be charged to you.
You may request that we estimate in advance the charges for supplying records that you have requested. This will allow you to know about any costs up front or give you the opportunity to modify your request to try to lower the estimated costs.
If you would like a cost estimate, please let us know promptly (before we provide a response to your request) by emailing us at: firstname.lastname@example.org. If we do not hear from you promptly, we will continue to process your request, and you may be responsible for the charges incurred.
If you owe us money from a previous FOIA request that has remained unpaid for more than 30 days, the City may require payment of the past-due bill before it will respond to your new FOIA request.
The Virginia Freedom of Information Act requires us to post this statement:
“A public body may make reasonable charges not to exceed its actual cost incurred in accessing, duplicating, supplying, or searching for the requested records and shall make all reasonable efforts to supply the requested records at the lowest possible cost. No public body shall impose any extraneous, intermediary, or surplus fees or expenses to recoup the general costs associated with creating or maintaining records or transacting the general business of the public body. Any duplicating fee charged by a public body shall not exceed the actual cost of duplication. Prior to conducting a search for records, the public body shall notify the requester in writing that the public body may make reasonable charges not to exceed its actual cost incurred in accessing, duplicating, supplying, or searching for requested records and inquire of the requester whether he would like to request a cost estimate in advance of the supplying of the requested records as set forth in subsection F of § 2.2-3704 of the Code of Virginia.”
Under the Virginia Freedom of Information Act (FOIA), citizens of Virginia and representatives of the media in Virginia have the right to access public records, either by inspecting the public records or receiving copies of them. FOIA also requires that public bodies make their meetings open to the public to watch. There are situations in which a public record or a meeting is not open to public access: the public record or the meeting is “exempt.” For some common exemptions, click here.
The City of Norfolk FOIA Team is ready to help you request records and to answer any questions about your request:
Who handles my FOIA requests? What records do you have?
The City of Norfolk FOIA Team handles requests for records held by the Norfolk Police Department, the Norfolk Fire Marshal, and by the City. When submitting a FOIA request, citizens are asked to indicate whether their request is for records related to Public Safety (for police or fire records) or whether their request is for a general Public Record (records related to general City administration, such as Planning, Neighborhood Quality or other departments). Requests for each type will be sent to the correct department and processed in accordance with the Virginia Freedom of Information Act.
Certain police records, or portions of police records, are exempt from disclosure under Virginia Code 2.2-3706, which maintains that information contained in criminal investigative files and information on the identities of witnesses and victims, including 911 callers, are exempt from mandatory release under the Virginia Freedom of Information Act. See the Code of Virginia § 2.2-3706 Disclosure of law-enforcement and criminal records and limitations for details.
The FOIA law includes provisions that exempt other types of records, such as some city personnel information, any financial account information, personal information such as Social Security numbers, confidential tax information, confidential human services information, and legal advice given to the City under certain circumstances. You can find commonly cited FOIA exemptions from the Virginia Freedom of Information Advisory Council:
The Virginia Freedom of Information Act requires that the following information related to employees of the City of Norfolk and Norfolk Police Department be released when requested: a person’s name, position, job classification, official salary, or (for hourly employees) rate of pay of, and information on any allowances or reimbursements paid to them. This applies to requests for information on individual employees and to requests for lists of multiple employees. To protect the privacy of City and NPD employees, no other personnel-related information is generally disclosed, including records of administrative investigations into allegations of wrong-doing by law-enforcement.
To protect the privacy of victims and witnesses, the Norfolk Police Department does not routinely release any identifying information on them, including their names, addresses or license plate numbers.
If a law enforcement record concerns a juvenile, the record is routinely withheld under Virginia Code 16.1-301, which says that such records are “protected against disclosure to any unauthorized person.” In most cases, these records “shall not be open to public inspection nor their contents disclosed to the public.”
To protect the integrity of ongoing criminal investigations, the Norfolk Police Department does not routinely release information included in criminal investigative files. After a criminal case is adjudicated or otherwise closed, other exemptions to information in the case file may apply.
To protect the privacy and safety of people receiving services, the City of Norfolk does not routinely release information about people receiving social services.
To protect the attorney-client privilege and attorney work product, the City of Norfolk routinely withholds from release legal advice and work of its attorneys.
To protect the financial interest of the City, the City of Norfolk routinely withholds information relating to the negotiation and award of a specific contract where competition or bargaining is involved before the award of the contract. After the award, proprietary information and trade secret information is routinely withheld.
The Virginia Freedom of Information Act does not require a governmental body to create records, to do legal research, or to answer questions about the records we might provide.
This is where GIS comes in. Geographic Information Systems (GIS) technology is a computer-based data collection, storage, and analysis tool that combines previously unrelated information into easily understood maps. But GIS is much more than maps. A GIS can perform complicated analytical functions and then present the results visually as maps, tables or graphs, allowing decision-makers to virtually see the issues before them and then select the best course of action.
Add the Internet, and GIS offers a consistent and cost-effective means for the sharing and analysis of geographic data among government agencies, private industry, non-profit organizations, and the general public.
1. Management of resources
2. Investigations of the earth’s surface that is scientific in nature
3. Archeological uses
4. Planning of locations and management of assets
5. Urban & regional planning
6. Criminology matters
7. An Impact assessment of the environment
8. The assessment and eventual development of infrastructure
9. Studies of the demographics of an area plus its population
10. Analysis with regards to engineering
The City of Norfolk does not retain applicant username/password information, please contact NEOGOV customer service at 877-204-4442.
All family members including provider and assistants require the annual TB screening. We can request an additional test if there are specific concerns about a provider’s health. If you use volunteers or have visitors to your home for extended periods they too must obtain a TB screening before coming in contact with children.
If you want to close your family child care home you must provide parents 30-days written notice of your intent to close. Additionally, you must provide your licensing specialist a written letter with your final program date. Within 48-hours of closing your program, you must surrender your original license along with any materials and equipment borrowed from the Home-Based Childcare Network Office.
Norfolk Department of Human Services Office - 741 Monticello Ave Norfolk, VA 23510
Beginning on or after January 1, 2011, the General Assembly hereby exempts from taxation the real property, including the joint real property of husband and wife, of any veteran who has been rated by the U.S. Department of Veterans Affairs or its successor agency pursuant to federal law to have a 100 percent service-connected, permanent, and total disability, and who occupies the real property as his principal place of residence.
The surviving spouse of a veteran eligible for the exemption set forth in this article shall also qualify for the exemption, so long as the death of the veteran occurs on or after January 1, 2011, and the surviving spouse does not remarry. The exemption applies without any restriction on the spouse's moving to a different principal place of residence.
In order to apply, the veteran must provide the following:
No. If a person who is permanently and totally disabled owns real estate, there is no minimum age requirement.
Certification is required from the Department of Veterans Affairs, the Railroad Retirement Board, or the Social Security Administration. If an applicant is not eligible for certification by any of these agencies, there must be sworn affidavits by two (2) medical doctors licensed to practice medicine in Virginia. One of these affidavits must be based on a physical exam.
Deferral means taxes will be paid to the city upon the sale of the dwelling or from the estate of the decedent. more...
Norfolk Workforce Development Center 201 E. Little Creek Road Norfolk, VA 23505
Berkley Multi-Service Center 925 South Main Street Norfolk, VA 23523
Department of Human Services 741 Monticello Ave. Norfolk, VA 23510
Huntersville Multi-Service Center 830 Goff Street Norfolk, VA 23504 more...
The City has invited Verizon, in person and by letters, to enter into a cable television franchise to provide cable services to the citizens of Norfolk. Verizon told us that they appreciated our taking time to invite them in and urging them to come to Norfolk and that they understood the process. They said then and continue to say that they have not concluded that they desire to apply for a franchise.
No cable television, internet or telephone provider has an exclusive contract to provide service in Norfolk. The City has consistently encouraged competition in the City.
Much of the regulation of cable companies is done by the Federal Communications Commission ("FCC") and at the federal government level. FCC guidelines give the City of Norfolk the authority to regulate the rate for Basic service, the lowest available level of service when there is no competition. Currently, Norfolk does not regulate the base rate for cable service because the FCC has determined that with direct broadcast satellite providers (DirecTV and Dish Network) there is adequate competition; therefore, Cox may charge what it believes the cable-buying market will pay.
FCC regulations state that basic service must contain local broadcast stations and public-education-government channels. Any additional channels are at the sole discretion of the cable company. Except for mandating broad categories of programming such as the following:
The City has no jurisdiction over what channels are carried on the Cox system.
With utilities like electricity and water, monthly charges are based on usage and fees and are calculated at the end of a billing cycle. However, like telephone service, cable TV service has a standard basic monthly charge, usually billed a month in advance.
Under legislation enacted by the 2006 General Assembly, House Bill 568, the Virginia communications sales and use tax, also referred to as the Communications Sales tax, replaced most of the previous state and local taxes and fees on communications services, effective January 1, 2007. This tax replaced all "franchise fees" previously paid by cable TV service companies in Virginia.
As a cable TV subscriber in Norfolk, you have a right to:
If subscribers have questions or problems with cable service, they should first contact Cox to resolve the issue. Direct inquiries for Cox to:
MyNorfolk is currently available for iPhones and Android devices.
Your request has been moved over to the new system and is still being processed. For Request tracker requests enter RT- and you can continue to monitor your concern.
From the MyNorfolk website, enter a word or phrase in the Search City Services box at the top of the screen. From the MyNorfolk mobile app, select City Service Directory from the menu, and then enter a word or phrase in the Search City Services box at the top of the screen.
Most service request types can be entered anonymously by leaving the Contact Info fields blank while creating your request. However, if we need more information and have no way to contact you, the request may be canceled (not completed). Some request types require contact information to be provided in order to comply with laws or rules in place regarding those services. Contact info fields are indicated as “required” for those request types.
Yes. When submitting a service request, if you provide your email address on the Contact Info screen, you will receive an email notification for that request when it opens and when it gets closed or canceled.
Your email address is used only for the MyNorfolk application and will not be sold or shared.
Your request will beassigned to the corresponding City department depending on the type of servicerequest entered.
The time to fulfill the request varies depending on theservice request type, priority, and the volume of requests being handled by theassigned City departments.
The MyNorfolk application currently offers over 145 servicerequest types which are fulfilled by various City departments. Requests may beentered using MyNorfolk at any time but service fulfillment only takes placeduring City business hours.
There is not a limit on the number of service requests entered. However, the system may prompt you that someone else has already reported a similar issue at the same location.
Adding a photo is optional.
Only addresses within the City of Norfolk limits will be found. If you live in a neighboring city your address will not be found.
Licenses are purchased annually. They are valid for one year, beginning January 1 and expire on December 31.
Licenses may be purchased after November 1st of each year.
Office of the City Treasurer, 1st Floor, City Hall Building 757-664-7800 Norfolk Animal Care Center, 5585 Sabre Road 757-441-5505
Section 6.1-8 of the Norfolk City Code allows no more than four adult dogs and four adult cats in any one dwelling unit or premises within the city limits.
Duplicate licenses may only be issued through the Treasurer's Office. You must bring your current animal license certificate. There is a processing fee of $1.00 for a duplicate license.
Your Care Coordinator should be your primary point-of-contact for all of your services here at the Norfolk Community Services Board. Care Coordinators will always be a provider with whom you have had face-to-face contact, as well as provided you with services in the past.
Call our Reimbursement Office at 757-823-1665.
For job openings and employment information, call Human Resources at 757-823-1668. You may also visit the City of Norfolk Human Resources web site.
Call TDD: 1-800-552-7917.
Call the Office of Consumer Relations at 757-823-1692.
View the copy of our NCSB Handbook (PDF). You may also obtain a printed copy of the handbook at any of the Norfolk CSB Facilities.
The City of Norfolk’s Parking Division is an enterprise fund, which falls under the Department of General Services. The Parking Division operates over 19,000 public parking spaces located in 14 garages , 10 lots and more than 500 on-street spaces.
Safe, convenient and affordable parking is always available. The Division of Parking, through the efforts of all employees dedicated to excellence, shall provide safe, convenient and affordable parking services to the citizens, visitors and businesses in Norfolk.
The city’s parking system consists of more than 19,000 public parking spaces located in 14 garages, 10 lots, and more than 500 on-street metered spaces.
Division of Parking Enforcement Officers, Norfolk Police Department, and ODU Police monitor and enforce parking.
Many venues in the city are host to special events throughout the year. In order to accommodate convenient exiting from parking facilities at special events, the Parking Division puts into place a collect-on-entry operation.
The collect-on-entry rates are:
In connection with the operation of its attendant-operated facilities, the Division of Parking has established the Discount Stamp Program. Merchants / businesses may purchase discount stamps in booklets at a 50% discount of their face value for their patrons to use when exiting an attendant-operated facility in order to defray - in whole or in part - parking charges for up to four hours. This program is a successful example of public / private cooperation. Validations by City Code cannot be used to provide parking for employees.
Allied Security provides garage monitoring. Supplementall security provided by the Norfolk Police Department.
Personal property taxes are those taxes assessed by the Commissioner of the Revenue for vehicles (includes autos, trucks, motorcycles and utility trailers), recreational vehicles, boats, aircraft, mobile homes, and leased vehicles, as well as business furniture, fixtures, equipment and machinery, and tools used in the manufacturing process.
Any person who is active duty military is exempt from taxation if his/her home of record is outside Virginia pursuant to The Soldiers' and Sailors' Civil Relief Act of 1940, as amended. You will be required to provide written documentation to the Commissioner of Revenue to verify your military status. For more information on the requirements please visit the Office of the Commissioner of the Revenue or contact their office at 757-664-7884.
Personal property taxes and business tangible personal property taxes are due by June 5. Bills will be mailed to the taxpayer's last known address. It is the taxpayer's responsibility to advise the Commissioner of the Revenue of an address change. Failure to receive a bill does not relieve the taxpayer of the responsibility for paying taxes on time.
Supplemental personal property tax bills are due on March 31st and December 5th.
In accordance with Virginia State Code §46.2-752(J), the Treasurer has the authority to withhold state registrations for vehicles owned, or co-owned, by you until all delinquent personal property taxes are paid in full. In addition, an administrative fee in the amount of $30.00, and a DMV Stop fee in the amount of $25.00, will be imposed upon you and each owner to cover the cost of this enforcement action. If your account(s) get flagged with a DMV Stop, you will NOT be permitted to pay by personal check.
You must first notify the Department of Motor Vehicles to change your mailing address and garage jurisdiction. Then notify the Commissioner of the Revenue of your residence change and the date you moved from Norfolk. Your tax bill will be adjusted accordingly and a new prorated bill may be mailed to you if necessary. To report the move, sale, or disposal of a vehicle online to the Commissioner of the Revenue, please click here.
You must first notify the Department of Motor Vehicles and then the Commissioner of the Revenue of your change and the date you sold or disposed of your vehicle. To report the move, sale, or disposal of a vehicle online to the Commissioner of the Revenue, please click here.
The personal property tax rate varies by type of vehicle. Please visit the Commissioner of the Revenue for the most current tax rate information.
License fees are imposed pursuant to the Code of Virginia, 46.2-752. For more information on this policy please read the Complete Streets Policy (PDF).
All questions regarding the assessment of your vehicle must be directed to the Commissioner of the Revenue. For more information, please visit the Office of the Commissioner of the Revenue, or contact their office at 757-664-7884.
Pursuant to §58.1-3916 of the Code of Virginia and §24-6(a) of the Norfolk City Code, penalty for failure to pay your personal property tax by the due date is 10% or $10.00, whichever is greater. Such penalty shall be assessed on the first day following the day such taxes are due. Interest begins to accrue on the first day of each month following the due date at the rate of 8% per year.
Notify the Department of Motor Vehicles of your new address and contact the Office of the Commissioner of the Revenue regarding the requirements of registering your vehicle in Norfolk.
Taxes on personal property for a business, trade, or profession, assessed by the Commissioner of the Revenue. This includes, but is not limited to, the following:
Business personal property tax returns must be filed with the Commissioner of the Revenue by March 1. For more information, you may visit the Office of the Commissioner of the Revenue, or contact them at 757-664-7886.
The Commissioner of the Revenue is responsible for the assessment of taxes on individual and business vehicles, recreational vehicles, boats, mobile homes, aircraft, and rental tax on daily passenger cars. For current rates and additional information, please visit the Commissioner of the Revenue.
The Treasurer utilizes several methods for collection of delinquent taxes, including, but not limited to, tax liens, distress warrants and withholding state vehicle registration renewal with the Department of Motor Vehicles as well as debt set off of your state income tax return or lottery winnings. (See §§58.1-3919, 58.1-3941, 58.1-3952, 58.1-520 thru 58.1-534, 58.1-4026 and §46.2-752(J), Code of Virginia).
All personal property taxes are paid to the City Treasurer's Office, located on the first floor of the City Hall Building, 810 Union Street. The office is open to the public Monday to Friday from 8:30 a.m. to 3:45 p.m.
The Personal Property Tax Relief Act of 1998 provides tax relief for any passenger car, motorcycle or pickup or panel truck having a registered gross weight of less than 7,501 pounds. The vehicle must be owned or leased by an individual and not used for business purposes. Learn more about the Personal Property Tax Relief Act.
Click Here to return to the Commissioner of Revenue's Home Page
Residential projects: building permits are required to remove drywall, construct new partition walls or bearing walls, relocate walls, install new framing, change the roof pitch, construct decks, build room additions, screen porches, cover porches, build any accessory structure over 256 square feet, install pre-manufactured carports, install above ground swimming pools deeper than 2 feet, install hot tubs/spas, and construct masonry walls with a footing.
Commercial projects: building permits are required to remove drywall, construct new partition walls or bearing walls, relocate walls, install new framing, re-roof, side or cover exterior walls, complete tenant build-outs, complete change in use, obtain a change in occupancy, build additions, construct commercial accessory structures, install fences taller than 6 feet in height, install fire suppression equipment, install 5 foot run-ins, elevators, install paint booths, construct service station islands and canopies, and install pre-manufactured steel buildings.
For further clarification, please call the Development Services Center at 757-664-6565.
Certain documentation is required to apply for a building permit. Please refer to our Applications and Forms page for Building Permit Form that provides plan submittal instructions and a list of required documentation.
If a contractor is performing work on your property, it is highly recommended that they obtain the permit and be listed as the responsible party. A property owner may choose to perform the work and obtain a permit themselves; but will also need to submit an affidavit accepting responsibility for all work performed under the permit.
Class A, B, or C contractors licensed in the state of Virginia may only obtain permits within their respective trade. Persons holding a master’s license in the state of Virginia may only obtain permits for projects within their trade not to exceed $1,000 in scope.
Residential plan review takes approximately 10 business days to complete for any new construction. Plan review for additions and renovations can be reviewed at the counter immediately (except when further approvals are needed from other offices such as Environmental Services and/or Zoning).
A complete package including application and construction documents may be emailed to the Development Services Center.Insufficient plans or incomplete applications will not be assigned check-in tracking numbers. Please refer to the Plan Submittal Checklist. Resubmittals shall include the entire resubmittal bundle including all of the requested items, address, and permit tracking number, or the plans will not be resubmitted for review.
Please note that if the shed is greater than 256 square feet or if the fence is taller than 6 feet, a building permit is required.
In addition, all fences located within a historic district are required to receive a Certificate of Appropriateness by going through the Architectural Review process.
Please contact Zoning at 757-664-6588 to verify setbacks for a specific property and structure.
The location of the fence depends on several factors including the zoning district that you reside and the exact delineation of your property line. In general: •A fence located in the front yard that is considered 50% open (i.e. chain link, wrought iron, picket, etc.) may be up to 4 feet tall. •In the side yards, you may place up to a 6 foot solid fence, unless your property is on a corner lot. If you are on a corner, the fence adjacent to the road may be up to 6 feet, but it must be 50% open (i.e. chain link, wrought iron, picket, etc.) Graphics to illustrate these requirements can be found here. For further clarification, please contact Zoning at 757-664-6588.
A completed application for the specific trade is required. An application can be completed electronically via an online portal at norfolkvapermits.force.com
A Mechanical Permit is required for a gas line.
Inspections can be requested using the online portal with a computer or smart device at Inspections. You will need to enter your permit number and PIN to find inspections that are available to request.Permit Number (ex. B12-3456) PIN Number (ex. IR-12345) You can also login into your portal account and schedule the inspection.
Inspection results are emailed to up to three registered email addresses, designated by the permit applicant.
The price of a permit varies greatly and is dependent on the nature of your project. Please reference our permit fee schedule for further information or call the Development Services Center at 757-664-6565.
Comprehensive Planning is an inclusive process by which a community seeks to manage present conditions and provide for future needs. Though most often associated with guiding future land development, local government comprehensive planning efforts can also include such activities as planning for public and private infrastructure, public facilities and service needs, historic preservation, the environment, and economic development.
The Comprehensive Plan is the formal document produced through the comprehensive planning process described above. At its core, the plan is a guide that captures the vision of what a community wants to be in the future. Sometimes also referred to as a master plan or a general plan, it is the foundational document of long-term planning, land use planning, zoning, and growth management in the United States and enables local government officials and citizens to anticipate and deal constructively with changes occurring within the community. It is a broad effort to address a wide range of community issues and concerns, and to understand the important relationships between each part of a community. Comprehensive Plans usually set a planning horizon of 20-25 years, which avoids the uncertainty of long-term economic and population growth patterns while also avoiding short-term thinking that can weaken a cohesive vision of the future. Typical topics addressed in the plan include an analysis of population change, land use and economic trends, natural and environmental features, housing, transportation systems, and community facilities and services. The local planning commission (City Planning Commission) is responsible for drafting and developing the plan, while the local governing body (Norfolk City Council) is required to adopt the plan.
First and foremost, Virginia State Law, or the Code of Virginia, requires that all local governments have an adopted Comprehensive Plan, which spells out policies for future development to ensure orderly growth and the protection of the public health and welfare of the community. The authority for comprehensive planning in Virginia is found in §15.2-2223 of the Code of Virginia, which states, "The comprehensive plan shall be made with the purpose of guiding and accomplishing a coordinated, adjusted, and harmonious development of the territory which will, in accordance with present and probable future needs and resources, best promote the health, safety, morals, order, convenience, prosperity, and general welfare of the inhabitants..."
Secondly, there is great value to a community in developing a Comprehensive Plan and the process itself can be as valuable as the final document. The planning process allows a community to be proactive (vs. reactive) to issues and changes that arise over time, provides guidance for orderly growth and development, provides an opportunity to think regionally, serves as a guide from which to base all decision-making in the present and over time (regardless of turnover in leadership), and can set up the community for grant funding success.
A bit more background, for all the history buffs out there:Two laws from the 1920s created the legal precedent for comprehensive plans—the Standard Zoning Enabling Act and the Standard City Planning Enabling Act, both offering details about the scope of comprehensive planning powers at the local level. Each state provides further mandates and recommendations about the necessary components of comprehensive plans.
The Comprehensive Plan lays the foundation for the Zoning Ordinance, the legal tool for implementing the vision of the future contained in the plan. The plan contains recommendations on land use, housing, transportation, and other areas that are enforced by the Zoning Ordinance; without updating the Zoning Ordinance, many planning goals within a Comprehensive Plan may not be achieved. Along with a community’s Capital Improvement Program (CIP), the Zoning Ordinance is a primary tool for implementing the vision, goals, and recommendations of the Comprehensive Plan.
The Norfolk Police Department maintains the website where photographs and information of wanted people are displayed. You can use the Wanted Persons webpage to search for wanted persons using the Warrant Inquiry system. When you arrive at the site, simply click on the letter that corresponds with the suspected wanted person’s last name.
Fill out an
A bond is required so that the right of way and other project items can be completed in accordance with city standards the event that you do not meet your obligations.
We accept bonds for 100% of the cost of all right of way work installation and restoration including all storm water work (on public and private property).
On site storm water bond is needed because it ties into the City's storm water system and we need to make sure it is installed and installed properly.
Yes, please use the bond form (PDF).
Excel is preferred, but it can be sent in any format.
Please send the estimate to Cregg Fortin via email,
Yes, a letter of credit is acceptable.
Yes, a check is acceptable.
The bond is reduced to 10% to 15% as a one year warranty. You must request the release.
Please send an email with your permit number and/or project address, bond number, at least 2 weeks before needed requesting release to the Right of Way Management Division at Public Works email.
Stormwater is a term used to describe water from precipitation events. Stormwater that does not soak into the ground becomes surface runoff which flows into the waterways either directly or through stormwater pipes and outlets. Stormwater runoff usually contains pollutants and ends up untreated in our local waterways.
Stormwater runoff is one of the leading causes of water pollution in the United States. Stormwater will pick up dirt, trash, oil, grease, pet waste, chemicals, and any other pollutant as it flows over roads and lawns.
Stormwater runoff does NOT go to a wastewater treatment plant before entering our recreational or drinking waters. It is transported by drains, streets, and gutters directly into our rivers, ocean, and the Chesapeake Bay.
The City must comply with state and federal water quality regulations. The Storm Water fee provides a dedicated funding source for these services which include installation and maintenance of storm drains and infrastructure, inlets and ditches, and pumping stations. It also covers state programs such as erosion and sediment control that are meant to protect the Chesapeake Bay.
The Division of Environmental Storm Water uses multiple programs to fulfill its comprehensive mission of improving water quality and minimizing flooding, while complying with our federal and state permits.
Street Sweeping is currently on a three (3) month schedule. Please see the posted schedule for your current month/day.
Yes. Per City code, homeowners are responsible for maintaining the curb in front of their house to ensure that rainwater runs, unimpeded to the stormwater curb inlets, thereby reducing localized flooding.
Curb and gutter are an important component of how the street sweepers operate. If the curb was not present there would be a loss of efficiency as well as destruction of the grass or landscaping along the line being swept.
There are several reasons why a regularly scheduled street may not have gotten swept:
If possible, make-up days are usually scheduled on the following two Mondays; otherwise, streets will be swept during the next regularly scheduled time.
Generally speaking, improvements increasing the market value of a property will also increase the assessed value. The following are typical items that will increase the assessed value of your property:
Proper and regular maintenance will help retain the market value of your property. Generally, your assessment will not be increased for individual minor repairs such as the following; however, a combination of several of these items could result in an increased assessment:
Real Estate Tax rates are set by City Council and approved annually. Effective July 1, 2022 the tax rate is as follows:
Real estate taxes are payable in four installments on the following dates:
Notify the Treasurer’s Office via fax, email or regular mail, with a written request for future billings to your mortgage company. Please reference your account number, property address, and the name, address and telephone number of the mortgage company. You can also change the billing address by using our e-services portal. If you have any additional questions please call 757-664-7849.
Penalty is calculated at 10% or $10.00 whichever is greater, and interest is calculated at the rate of 8% per year.
If you have a change of address and/or a change in your tax billing status, please provide written notification to the Treasurer’s Office so that your records can be updated. You can also update billing information by using the e-services portal.
Yes, Norfolk residents 65 years of age or older or permanently and totally disabled may be eligible for Real Estate Tax Relief or Deferral. There are certain eligibility requirements: please contact the Department of Human Services (757-823-1130) or visit their web page for more information. Applications for Tax Relief or Deferral must be filed each year.
In accordance with Norfolk City code section 24-209.2, “in the event of a deferral of real estate taxes, the accumulated amount of taxes deferred shall be paid to the city by the vendor upon the sale of the dwelling or from the estate of the decedent within one year after the death of the last owner thereof who qualified for the deferral”.
Contact the Treasurer's Real Estate tax department at 757-664-7849
All questions regarding the sale of real estate for payment of delinquent taxes may be directed to:
For information on the next public auction, please visit VA Auction Company. Any upcoming auction dates will be posted on this site along with the parcels up for sale.
If the event is protected by the First Amendment, the City will accommodate the activity in a traditional public forum. A traditional public forum is a place with a long tradition of expressive activities, such as:
Traditional public forums do not include:
A complete application (incomplete applications will not be processed) must be submitted by the required application deadline and includes the following:
As a guideline when completing event permit paperwork, always overestimate your needs and the quantities. It is much simpler to receive permission and scale down the event. Any changes to the requests in the Event Permit Application will delay the permit process.
Complete the Expressive Activity Permit Application (PDF) to get started with the permitting process.
When a lien is issued a copy is mailed to the taxpayer. There are no provisions in the Code of Virginia that requires a specific warning to the taxpayer regarding an impending lien.
This is not a garnishment it is a tax lien. The Code of Virginia section 58.1-3952 gives the Treasurer the authority to take such action without a court hearing.
Chloramines are a safe and common disinfectant used to treat drinking water. Chloramines are formed when free chlorine and ammonia are added at the treatment plant. This is a very stable and long-lasting disinfectant.
Chlorine is used as a routine preventive maintenance procedure to assure the highest quality of drinking water is delivered to your home.
No. Chlorine has been the primary method to disinfect drinking water for more than 100 years. Regionally, chlorine was the primary drinking water disinfectant prior to October of the year 2000 when conversion to chloramines was achieved.
You may notice a slight chlorine smell.
Yes. The Environmental Protection Agency (EPA) has determined that both chlorine and chloramines are safe disinfectants for bathing, drinking, cooking, and everyday water uses.
Yes. If you have any other health related questions or concerns, please consult with your family physician.
The amount of chlorine will be extremely small, between 2.5 and 3 parts per million of water. If you have any questions, please consult with your family physician.
The small amount of chlorine in drinking water should not affect plants.
No. Chloramines and chlorine disinfectants are safe for household plumbing.
Most brands do not contain chlorine but there are some bottled water companies that use chlorine to disinfect their water prior to bottling.
You should check with the manufacturer. Chlorine is normally removed with a carbon filter; however, an old carbon filter may not remove all of the chlorine.
Yes. Chlorine will dissipate over time, but after 24 hours it should be refrigerated.
Yes. If you normally drink city water, the chlorine will not affect the salt content of the water.
Follow your doctor’s recommendations. Medical centers that perform dialysis commonly remove the chloramines or chlorine that enters the dialysis machines. You should consult your physician if you have any questions or concerns regarding the use of water for dialysis.
You should use water treatment products that remove chlorine and chloramines for your aquarium or ponds. Most pet stores have been selling de-chlorinating agents for years and generally have recommended using them for fresh and saltwater tanks. See your pet store supplier for more details.
For more information, contact the following:
For health-related questions, please consult with your family physician.
For technical, water supply-related questions, call the City of Norfolk Department of Utilities Water Quality Laboratory @ (757) 441-5678 between the hours of 7:30 a.m. and 4:00 p.m.
The purpose of this program is to protect the health and welfare of the citizens of Norfolk by ensuring that the City’s drinking water supply is protected from harmful substances. It is also required by the Virginia Department of Health’s (VDH) Waterworks Regulations.
Any connection between your potable water supply and a source of contamination. A lawn irrigation system, a fire sprinkler system, or even a submerged garden hose are all examples of cross connections.
When water flows the wrong direction in your piping system.
A contaminant, such as used water in a pool or bathtub, can flow back into your water supply. This would seriously affect the quality of your water.
A device that prevents your water from flowing in the wrong direction.
Install the proper devices where they are needed, have your devices tested annually, and call our cross connections office for any help you may need.
757-441-5774 ext. 299
At this time only those residential homes that have irrigation, sprinkler systems, boilers, geothermal heating systems or medical equipment connected to the City’s water system are required to have backflow assemblies on those systems.
All outdoor faucets and hose bibs that have threaded connections where a garden hose can be attached should have backflow prevention protection. This may be in the form of a frost-proof automatic draining outdoor faucet with built in backflow preventer or by the use of a screw on hose bibb vacuum breaker (HBVB) that can be purchased at local hardware or home supply stores.
They must be tested at least annually. Backflow assemblies are mechanical assemblies and as such they are subject to fail, which is why the VDH requires that they be tested at least once a year. In addition, newly installed backflow assemblies and backflow assemblies that are repaired or relocated must also be tested.
Though the Department of Public Utilities monitors the installation and maintenance of these assemblies as required by the VDH, we do not have any influence or control over the contractors pricing and it can vary from one testing contractor to another. We understand that group pricing, whether through a neighborhood or homeowners association is an option that may lower your annual testing cost. Combining the test with other irrigation system maintenance may also net a savings for the homeowner.
Yes, a list of certified testers is available here. The Department of Utilities advises you should also check the Virginia Department of Professional and Occupational Regulation website each year to ensure that your chosen tester is still a properly certified and approved tester as certifications are subject to expiration and revocation. The City does not endorse, guarantee, or warrant any work performed by the testing contractors. All interactions between customers and contractors are private transactions between these two entities. This list may not include all of the certified testers working in the area. We provide this list as a convenience to our customers.
Yes, we track the backflow assembly information in our database, which will generate a reminder letter to our customers reminding them when their annual test is due. If you do not receive a letter, please contact the Cross Connection Program at UTBackflow@Norfolk.gov or 757-441-5774 ext. 299.
The absence of a reminder letter does not void the requirement of the annual inspection required. There is general information and a copy of a blank test form on the City’s website. If you have not received a letter please contact the Cross Connection Program at UTBackflow@Norfolk.gov or 757-441-5774 ext. 299.
Your chosen tester should send a copy to the Cross Connection Program at UTBackFlow@norfolk.gov or complete the online form within 30 days of the test date. Please retain your copy in your records in case the contractor fails to send it.
Per and Polyfluoroalkyl substances, known as PFAS, are long-lasting chemicals that are resistant to heat and repel water and oil. They have been used for nearly 70 years in many industrial applications and consumer products like carpeting, water-resistant clothing, upholstery, food packaging, non-stick cookware, and personal care products. In addition, they have been used in fire-retarding foam and various industrial processes. Due to their widespread use and their persistence in the environment, PFAS are now found in water, air, fish, wildlife, and soil around the world. There are thousands of PFAS chemicals and their presence in the environment is an international issue.
The City of Norfolk Department of Utilities Water Quality Division is keeping customers informed that we are testing for PFAS in the drinking water produced at Moores Bridges and Kristen M. Lentz Water Treatment Plants. Following monitoring required by the Environmental Protection Agency (EPA) under the Unregulated Contaminant Monitoring Rule 5, results will be added to next year’s Consumer Confidence Report and the City’s Water Quality webpage. The EPA uses the Unregulated Contaminant Monitoring Rule (UCMR) to collect data for contaminants that are suspected to be present in drinking water and do not have health-based standards set under the Safe Drinking Water Act (SDWA).
The City of Norfolk’s tap water continues to meet all federal and state standards for drinking water safety and customers may continue to drink tap water. The EPA interim health advisories do not recommend that consumers stop using tap water, nor do they recommend the use of bottled water. The EPA notes that the U.S. Food and Drug Administration has not established standards for PFAS in bottled water. For more information, visit the EPA’s Meaningful and Achievable Steps You Can Take to Reduce Your Risk page at https://www.epa.gov/pfas/meaningful-and-achievable-steps-you-can-take-reduce-your-risk.
Additional information, including answers to frequently asked questions and links to additional sources, is available at the Virginia Department of Health’ website - https://www.vdh.virginia.gov/drinking-water/pfas/.
Health advisory levels were instituted in the summer of 2022 by the EPA to address common PFAS compounds and replace previous levels set in 2016. These Health Advisory levels include PFOA at 0.004 parts per trillion (ppt), PFOS at 0.02 ppt, GenX at 10 ppt, and PFBS at 2000 ppt. Health-based advisory levels are established by the EPA for chemicals in drinking water that lack maximum contaminant levels.
The EPA has set lifetime health advisory levels for PFOA (a common PFAS compound) of 4 parts per quadrillion (1,000,000,000,000,000), a level undetectable by current technology and significantly lower than the EPA’s 2016 health advisory level of 70 parts per trillion (1,000,000,000,000). To illustrate, 4 parts per quadrillion is the same ratio as 4 drops of water within the water it would take to fill 20,000 Olympic size swimming pools.
The new advisories’ exposure levels replace the previous level released in 2016 and were set near zero to provide Americans, including the most sensitive populations, with a margin of protection from a lifetime of exposure. They also consider other potential sources of exposure to these PFAS beyond drinking water, such as food, air, consumer products, etc. The EPA’s lifetime exposure calculations assumed 20% of the exposure is allocated to drinking water and the remaining 80% is attributed to all other potential exposure sources. The advisory is nonregulatory and is intended to be in place during the time between initial understanding of health effects and publication of the final enforceable National Primary Drinking Water Regulation. The EPA anticipates finalizing a maximum contaminant level for PFOA and PFOS, as well as a Health Index calculation for four other PFAS, by the end of 2023.
For more information on PFAS from The City of Norfolk, contact the Water Quality Laboratory at (757)-441-5678. For more information on PFAS from the EPA, visit www.epa.gov/pfas or visit the EPA’s PFAS Health Advisory page at www.epa.gov/system/files/documents/2022-06/drinking-water-ha-pfas-factsheet-water-system.pdf
Living on one of Norfolk's drinking water reservoirs is worthwhile, but also comes with challenges and restrictions. Take some time and review the other Questions in this section.
Be aware that you are not purchasing property up to the waters edge. Norfolk owns property around each of its reservoirs and it can vary. For Lake Whitehurst and Little Creek Reservoir, the City owns 25 feet from the normal water elevation and owns 10 feet from the normal elevation for Lake Smith. Even with erosion, the City still owns this property. For Lake Lawson, Western Branch Reservoir, Lake Prince, and Burnt Mills there are fixed property lines. Check your property plat.
If the property you are purchasing has an existing bulkhead, riprap revetment, pier, fence or any other structure on Norfolk's property, you will need to secure a Shoreline Protection Permit. Even though the previous owner has a permit, it will not transfer to you. These structures come with the sale of the property and you are responsible for their upkeep and maintenance. Please note the Liability Insurance requirements and it is recommended that this be in place when you Close on the property. Not all insurance companies will include a municipality as an Additional Insured on a Homeowner Policy and you don't want to have to make a change after Closing.
If you are interested in adding a pier, shoreline protection or other structure, review the Shoreline Protection Permit application package and contact us with any questions.
We know that you would like to see the water. However, Norfolk does not allow the removal of trees and underbrush of any size without the proper permits. In many cases, we will allow the trimming of lower limbs to create a "view corridor" but not allow tree removal. Call us to discuss your proposed project before undertaking any work.
Boating and fishing are permitted, but there are limits on these activities. Swimming is prohibited! A boat, canoe, or kayak can be placed into the reservoirs with motors no larger than 10-horsepower. All boats used on Norfolk reservoirs are required to have a Norfolk Boat Permit. Types of boats that are not allowed in the reservoirs are stand up paddleboards, sailboats, houseboats, inflatables of any kind, and personal water craft (ex: jet skis), surfboards and similar devices. Don't forget that this reservoir is part of the drinking water system.
If you have more questions, email us at NorfolkReservoirs@norfolk.gov or call us at (757) 441-5678.
Yes. There is a "strip" of land around each reservoir that is owned by the city. It is not an easement. The amount of land owned varies with the reservoir because of when they were built, and how property was acquired. Generally, there is a 25-foot strip around Lake Whitehurst and Little Creek Reservoir, and a 10-foot strip around Lake Smith. Even with erosion, Norfolk still owns the property around the reservoirs.
For Lakes Lawson, Prince, Western Branch, and Burnt Mills, the amount varies. Check your property plat for an indication of what Norfolk owns. A professional survey may be required to determine the exact amount of property owned by the City of Norfolk.
No. Norfolk owns the property and should be treated as your backyard neighbor. Don’t do to city property what you wouldn’t do to your next-door neighbor.
All uses of the city's property requires permission. We are your backyard neighbor and should be treated the same as the next-door neighbor. We do not allow the removal of trees of any size, bushes, shrubs, or any other material without a permit. A formal landscape plan may be required if extensive work is planned. We would prefer that the property be left as a natural buffer to help protect the reservoir water quality. We understand that you may want a view of the water and will work with you. Contact us at (757) 441-5678 if you have any questions or concerns.
The short answer is "No". Remember, we are your backyard neighbor and a property owner. The property around the reservoir is not an easement, but owned by the city. However, we understand that you want to be able to see the reservoir and we can work with you to create a "view corridor". Selective removal of lower tree limbs and trimming of bushes may be allowed, with the proper permits.
What about trees that are leaning or already on the ground or in the water? We will meet with you to discuss your concerns.
To discuss your concerns and set up a meeting, call 757-441-5678.
No, trees are excellent habitat for the wildlife. While we don't allow limbs and woody debris to be placed on the shoreline for stabilization, trees that have naturally fallen into the lake do not pose a problem. These trees provide habitat for fish, birds, and turtles. Removal of trees of any size is prohibited without the proper permits. If you have a question about a tree in the lake or the safety of a tree on city of Norfolk property around the reservoirs, please call us at 757-441-5678.
Yes. The best method for protecting the shoreline from erosion is to leave the shoreline in a natural condition. Rooted plants are the best defense. Planting may be required to help reestablish the vegetation and this is the recommended option. However, we understand that some areas need extra protection. We have procedures in place that will allow for the construction of a rip-rap revetment.
A permit is required before any work can take place. All shoreline work will require a landscape plan and permit. Permit applications can be obtained by calling 757-441-5678 or from the internet.
Yes. A boat, canoe, or kayak can be placed into the reservoirs. Motors no larger than 10-horsepower may be used. If a boat with a larger motor is put in the reservoir, the larger motor must be disabled. All boats used on Norfolk reservoirs are required to have a Norfolk Boat Permit. For information on obtaining a permit, see the Boat Permit page.
Types of boats that are not allowed in the reservoirs are stand up paddleboards, sailboats, houseboats, inflatables, and personal water craft (ex: jet skis), surfboards and similar devices.
Boat Permits are valid for the calendar year (January 1 through December 31). There is no provision to pro-rate the fee.
No, we do not have a provision to pro-rate the cost. Permits are good January 1 through December 31.
Boat Permit locations
You can purchase the daily permits at the same locations as the annual permits.
The daily permit cost is $5.00 per day. Yes, the permit can be purchased in advance and will be dated for the day of use.
If you walk into the any of the facilities selling permits, you will be able to leave with your permit. If you send the application in by mail, please allow 10-14 days for processing and mail.
Lake Whitehurst, Lake Smith, Lake Lawson, Little Creek Reservoir, Western Branch Reservoir, Lake Prince, and Lake Burnt Mills. All access to Lake Wright is prohibited, including fishing from shore. Lake Wright at the Premium Outlets is not open to the public.
You can launch your boat from our public boat ramps. Additional information and the locations can be found at our Fishing and Boating page.
Yes. All boats in Norfolk’s reservoirs require a permit.
Water service lines are small pipes that carry water from the City of Norfolk’s water mains, located in the streets, into individual homes and buildings.
Service lines can be made of lead, galvanized steel (which might contain lead), plastic, brass, copper, cast iron, or ductile iron.
Homes built before 1988 may have lead pipes that connect the home to the utility’s water main. Homes built after 1988 should not have a lead service line.
Service lines can be made of lead, galvanized steel (which might contain lead), plastic, brass, copper, cast iron, or ductile iron.
Other sources of lead include plumbing fixtures (faucets, valves, fittings, etc.), indoor copper plumbing pipes with lead solder, and lead paint. Lead paint in homes is typically the greatest contributor to lead exposure for young children.
Lead solder was commonly used to join copper pipes until around 1986 when it was banned. As lead solder is in direct contact with copper pipe, lead could be released into the drinking water. Lead paint was banned for residential use in 1978. Homes built before this time may have lead-based paint and dust contaminated with lead-based paint.
A service line will typically enter your home or building through the wall or floor in the basement or crawlspace. The exposed pipe usually connects to a water shut-off valve. Contact us if you need help finding your water service line.
When water leaves the City of Norfolk water treatment plant, it does not contain lead; it is safe to drink and complies with Federal and State standards.
Lead gets into the drinking water due to the corrosion of lead pipes or other parts made from lead, including the service line between the street and your home or building. We use a corrosion control treatment that coats the lining of the water system to reduce lead in the water. This treatment has been used for over three decades and sampling results continue to show that that it is effective. The water mains in the street that distribute water from the treatment plant are mostly made of iron or plastic and do not leach lead into the drinking water.
Prolonged lead exposure can lead to health problems. Pregnant women, young children and elderly adults are most impacted. In pregnant women, lead can be passed to the fetus through the placental membrane leading to premature deliveries and reduced growth. In young children, low levels of lead exposure have been related to damage to the central and peripheral nervous system, learning disabilities, shorter height, impaired hearing, and impaired blood cell formation and function. For adults, high levels of lead exposure can cause damage to the kidneys, brain, and nervous system.
According to the US EPA, there is no safe level of lead that can be consumed or ingested.
Since the Environmental Protection Agency (EPA) first published the Lead and Copper Rule in 1991, it has been revised multiple times to better protect children and communities at risk for lead exposure. After several years of review and analysis, the EPA released Lead and Copper Rule Revisions (LCRR) on October 16, 2021. City of Norfolk must comply with the rule by October 16, 2024. Lead and Copper Rule Revisions requirements include:
For more information on the Lead and Copper Rule, visit:
The City of Norfolk is committed to providing safe and clean water to all of our customers. We comply with all laws to maintain high water quality. In 2021 the U.S. Environmental Protection Agency (EPA) revised their Lead and Copper Rule. Under the revisions, water systems are required to perform an inventory of water service line materials to learn if the water system contains any lead or galvanized steel water service lines. Once the inventory is complete, Norfolk will develop a plan for replacement of the lead service lines and work with the impacted property owners.
Our chemists continuously monitor drinking water. The water production team utilizes a corrosion control treatment, which coats the lining of service lines, indoor pipes, fixtures, and solder, to reduce lead seepage into the distribution system. This corrosion control treatment has been in place for over three decades. To date, sampling results indicate that our corrosion control treatment is effective.
Verify your service line’s materials by following the instructions provided on our Service Line Material Self-Reporting Form.
If you are concerned about lead in your drinking water, you are encouraged to have your water and service lines tested. Visit Water Quality Testing for more information.
Report your service line materials using our online Service Line Material Self-Reporting Form.
If you think you have a lead service line or lead solder, a metal alloy made from lead and tin used to join pipes together, you can take steps to decrease your lead exposure, including:
If you are concerned about lead poisoning, visit: the U.S. EPA Safe Drinking Water Hotline. Fill out the online form (U.S. EPA Office of Ground Water and Drinking Water) or call 1-800-424-LEAD (1-800-424-5323).