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Emergency Communications/911

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1. What should I expect to be asked when I call 911?
2. Why are so many questions asked before an officer, firefighter or medic is dispatched?
3. What is considered an emergency call and what isn't?
4. What if I don’t know where I’m at when I call 911?
5. Does the 911 call taker know my location when I am using a cell phone?
6. What number should I call? The non-emergency number or 911?
7. If the phone rings several times, should I hang up & call again?
8. Does the 911 call taker know my phone number when I call 911 on a cell phone?
9. Other 911 centers put me on hold or I get an answer machine. Is that the case in Norfolk?
10. I called a half-hour ago & haven't seen an officer yet?
11. I just want to talk to a police officer. How do I do that?
12. Would it be easier if I just went into my local precinct to make a report?
13. I want to report drug activity on the corner but don't want anyone to know I called.
14. Can a car be parked in front of my front door on the city street?
15. I need to report my neighbor's high grass and the car that is parked in it.
16. Officers came to my house and I want to get a copy of the call. How do I get it?
17. Should I program 911 or turn on my auto 911 feature on my cellular phone?
18. How do cell phones purchased out of town reach Norfolk 911?
19. Why does the dispatcher transfer my call to another agency?
20. How do you determine the priority of a call?
21. Is the Emergency Communications Center under the Police or Fire Department?
22. What is the "CAD"?