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Renters Rules & Regulations
Rules & Regulations
  • All containers must be labeled with the street address and apartment (unit) number
  • All garbage and trash must be placed inside the container
  • Empty containers should be removed as soon as possible, but no later than 11:30 p.m. on the day of collection
  • Items that will not fit in the container must be scheduled for special collection, call the IMPACT Call Center at 757-664-6510 or email us at least one day in advance
  • Violations of the rules and regulations will result in a violation notice being issued, continued violations may result in fines up to $100

Collection Days & Times
  • Collection begins at 7 a.m. and operates Tuesday through Friday, if there is any confusion about which day is your collection day, please call us immediately at 757-664-6510
  • Place the container so that the short bar on the front of the container faces toward the street
  • Place the refuse container in a central location at the curb or street line no earlier than 5 p.m. on the day before collection and no later than 7 a.m. on the day of collection
  • The city's Division of Waste Management provides once weekly curbside collection for regular household waste and special collection items

Special Collections
  • Call 757-664-6510 between the hours of 7 a.m. and 5 p.m., Monday through Friday, to schedule a special collection
  • Call before 3 p.m. on the day before the regular collection day to schedule a pickup. Calls received after 3 p.m. will be scheduled for the following week
  • Special collection refers to the removal of large bulky items such as appliances, mattresses, furniture, and other items that will not fit in the container - to ensure collection of appliances, make sure the items do not contain trash or debris

Household Hazardous Waste

Paint products, pesticides, automotive products, household cleaners, solvents, and other chemicals should not be placed in the container. For more information on Household Hazardous Waste please call 757-664-6510.