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Neighborhood Development
The Department of Neighborhood Development was established to invest in residents, resources, and solutions to develop a GREATER quality of life for all neighborhoods in the City of Norfolk.

Norfolk Cares Contact Center
The IMPACT Call Center is a single point of contact for residents. Through the IMPACT Call Center, residents can request a city service, obtain information on city services, or receive an update on a previous request for city services.

Neighborhood Engagement
The Division of Neighborhood Engagement supports the interest of neighborhoods and community-based organizations.

Neighborhood Quality
The Division of Neighborhood Quality supports the highest quality of life possible for neighborhoods by maintaining citywide standards.

Director's Office
The Director’s Office provides central management to the department and coordination of department resources. The primary focus of this division is vision setting, the delivery of efficient and effective services to neighborhoods and creating partnership opportunities with all neighborhoods of Norfolk. 

Contact Us
Michelle Johnson
Michelle Johnson


401 Monticello Avenue
First Floor
Norfolk, VA 23510

Ph: 757-664-4080