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Calling the Non-Emergency Number
The non-emergency line is staffed by the public safety professionals who are trained to answer 911 and non-emergency telephone calls as well as dispatch police, fire and medical resources. Our Public Safety Telecommunicators gather critical information from callers to ensure the safety and quality of life for residents, business and visitors in the City of Norfolk.

Call the non-emergency number, 757-441-5610, to report the following: 
  • Any crime to a person not life threatening
  • Burglary to a home not in progress
  • Auto theft not in progress
  • Parking complaints
  • Loud music complaints

Citizens may also use, the Online Reporting System provided by the Norfolk Police Department.

What questions the Public Safety Telecommunicator will ask for non-emergency calls:
  • What is the location?
  • What is your phone number?
  • What is your name?
  • What is happening?
  • When did the incident occur?
  • Can you describe any suspicious persons or vehicles?
  • Do you want contact from officers?
This line of questioning used provides the most accurate and detailed information to the first responders so they may have up to date situational awareness responding to all regardless of nature. 

For other questions that are not police related please call: 
  • For time or temperature - 757-622-9311
  • Questions about city issues, potholes, downed trees, malfunctioning streetlight or traffic signals- Norfolk Cares Center 757-664-6510 
  • Question about city activities- Festevents - 757-441-2345
  • General animal control information-  Animal Care Center - 757-441-5505
  • Landlord and Tenant resources - 757-664-6782
  • Medical transportation to Doctor's appointments are made through insurance companies
  • Trash collection or recycling - Trash Request - 757-664-6510
  • Broken water lines or water/sewer issues- Utilities - 757-823-1000
  • Report power outages- Dominion Power - 1-866-366-4357

Contact Us
Anthony Castillo
Anthony Castillo
Manager, Emergency Communications

Chief Training officer Dyan McDermott
Dyan McDermott
Programs Manager/Chief Training Officer

3661 E. Virginia Beach Blvd
Norfolk, VA 23502

Emergency - 9-1-1
Non-Emergency
Ph: 757-441-5610
Fx: 757-466-9387