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Emergency Utility (Water) Payment Program
The City of Norfolk’s Emergency Utility Water Payment Program helps eligible residents avoid disruption of service.
Norfolk Department of Human Services will provide a one-time payment to help low income households prevent the disconnection of water due to non-payment, and to maintain a safe and healthy environment for Norfolk Households who meet eligibility requirements.

Program Conditions
  • Up to $2000 per fiscal year (July 1 - June 30) will be paid in the form of a non-refundable payment to Hampton Roads Utility Billing Service (HRUBS) on your behalf.
  • Households will not be required to satisfy outstanding amounts as a condition of eligibility.
  • Payments will not exceed three consecutive months.

To qualify, you must have:
  • Water services in Norfolk.
  • A copy of a utility bill statement showing a shut-off notice or arrears payments notification.
  • All household income must be verified.

 Household Size   Annual Income
 1  up to $39,700
 2  up to $45,400
 3  up to $51,050
 4  up to $56,700
 5  up to $61,250
 6  up to $65,800
 7  up to $70,350
 8  up to $74,850

  • Pick up an application at any Department of Human Services or Department of Utilities location.
  • Download and complete your application online, print it out, and send to the mailing address listed at the bottom of the form, OR
  • Call 757-664-6035   

A full disclosure of your information and including your verifications will speed up the process.