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Children's Services Act (CSA)
What is the CSA?
The Children's Services Act (CSA), enacted in 1993, established a single state pool of funds to purchase services for at-risk youth and their families. State and local agencies, parents and private providers work collaboratively to ensure that families and youth receive the necessary services to be successful.

The purpose of this law is to establish a collaborative system of services and funding that is child-centered, family-focused, and community-based when addressing the strengths and needs of troubled and at-risk youths and their families in the Commonwealth (Virginia Acts of the Assembly, Chapter 880, Section 2.5-745). Visit the Children's Services Act website for more information.

Local Community Practice Model
Mission and Vision Statement:
To provide a system of care that is child-centered, family-focused, and community-based to address the strengths and needs of at-risk children and their families in the least restrictive environment.

The City of Norfolk is committed to the innovative and flexible provision of services through a collaborative process that includes city agencies and local providers to bring together the resources, skills, and programs needed to ensure that children are living in a safe, permanent, and caring environment.

The Norfolk Children's Services Act Office is guided by the following principles:
  • Commitment to the safety of children, their families, and the community in which we live;
  • Ensure that the services provided to all children and their families are supportive and will provide them with the necessary tools to succeed in the community to the fullest extent of their abilities;
  • Ensure that the needs of children and their families will be served by the least restrictive means and the families will participate in the decision-making process;
  • Families should remain intact when practicable and the issues of the children will be addressed within the context of the family unit;
  • Services will be community-based and children will be placed outside of the community only when it is in the best interest of the children and all less restrictive options have been explored; and 
  • All contributing agencies will work collaboratively, both with each other and with the family, to ensure the success of the children in benefiting from these services.

Community Policy and Management Team (CPMT)
The Community Policy and Management Team (CPMT) is appointed by local governing bodies to manage the local interagency efforts to serve the needs of at-risk youth and their families in Norfolk.

CPMT is the oversight committee for the Family Assessment and Planning Team (FAPT) and three other funding streams. One of the purposes of the CPMT is to review the services authorized by the FAPTs to ensure that state and local funds are being maximized. 

CPMT meets on the second Wednesday of each month. Click on the link for more information on the CPMT Board

Norfolk Children's Services Act Office
The Norfolk CSA Office operates within the Department of Human Services building. The local CSA Office administers the Children’s Services Act for At-Risk Children and their families within the City of Norfolk.

The purpose of the local CSA Office is to provide a system of interagency collaboration, assessment, treatment planning, quality assurance, and utilization review for children who require coordinated and comprehensive services from more than one child-serving agency. Norfolk CSA shall manage interagency funds to promote the effective allocation of resources for the provision of essential prevention and treatment services to at-risk children and their families. Norfolk CSA shall comply fully with the provisions of CSA.

Family Assessment and Planning Team (FAPT)
The FAPTs in Norfolk are appointed by the Directors of the partner agencies and shall assess referrals, formulate service plans, monitor case management responsibilities, recommend lengths of residential stays, monitor prescribed service regiments, and act on utilization review recommendations.

The purpose of the FAPTs shall be to assess the strengths and needs of children and families, determine the complement of services required to meet those needs, develop an IFSP (Individual Family Service Plan) for each child and family, and authorize services. Norfolk has eight (8) teams that meet each month to coordinate the interagency efforts to ensure that families receive the services needed to be successful.

The Recommendation and Review Board (RRB)
The Recommendation and Review Board is appointed by the CPMT and is comprised of senior level representative from the partner agencies. RRB reviews children with more clinical challenges and manages the process of interagency needs assessments, treatment planning, quality assurance, and utilization review while insuring compliance with individual agency mandates.

The purpose of the RRB shall be to manage the process of review and treatment planning, funding, quality assurance, and utilization review of cases involving children in residential placements and/or complex cases referred by FAPTs and other cases on an as needed basis. Additionally, RRB may serve as a FAPT to review individual cases.

Our Partnering Agencies
The following entities are represented on each FAPT & RRB team: Norfolk Public Schools; Norfolk Community Services Board; Norfolk Department of Human Services; Norfolk Juvenile Court Services Unit; Norfolk Department of Parks and Recreation; a Public Provider; and a Private Provider.

Eligibility for State Pool Funds
Eligibility for the use of state pool funds has been established by the Code of Virginia.  As stated in § 2.2-5212 of the Code, the requirements for eligibility are:

A. In order to be eligible for funding for services through the state pool of funds, a youth, or family with a child, shall meet one or more of the criteria specified in subdivisions 1 through 4 and shall be determined through the use of a uniform assessment instrument and process and by policies of the community policy and management team to have access to these funds.

1. The child or youth has emotional or behavior problems that:

a. Have persisted over a significant period of time or, though only in evidence for a short period of time, are of such a critical nature that intervention is warranted;

b. Are significantly disabling and are present in several community settings, such as at home, in school or with peers; and

c. Require services or resources that are unavailable or inaccessible, or that are beyond the normal agency services or routine collaborative processes across agencies, or require coordinated interventions by at least two agencies.

2. The child or youth has emotional or behavior problems, or both, and currently is in, or is at imminent risk of entering, purchased residential care. In addition, the child or youth requires services or resources that are beyond normal agency services or routine collaborative processes across agencies, and requires coordinated services by at least two agencies.

3. The child or youth requires placement for purposes of special education in approved private school educational programs.

4. The child or youth requires foster care services as defined in § 63.2-905.

B. For purposes of determining eligibility for the state pool of funds, "child" or "youth" means (i) a person younger than 18 years of age or (ii) any individual through 21 years of age who is otherwise eligible for mandated services of the participating state agencies including special education and foster care services.

Click on the link to read the entire code:  Code of Virginia: State Pool Funds Eligibility

For Parents

Parents can become overwhelmed by a child’s difficult behavior. We recognize that every family has its unique strengths and challenges. Parents work with a partnering agency representative to determine the best service for the child. The job of the FAPT is to ensure that parents (through the partnering agency representative) have access to the services needed to understand and manage their child’s behavior.

While all children are entitled to a free education, parents may be required to assist with a portion of other CSA-funded services. Parental co-payments are based on sliding fee scale based on family size and income level.

Parents, Come Partner with Us!
Are you a parent that resides in the City of Norfolk? Have you parented a child with special needs or has had some emotional or behavioral challenges?

Despite the challenges, have you been able to successfully manage them with some additional supports?

Final questions: Are you interested in volunteering your time to support other parents in getting the services they need to meet the challenging needs of their children?

If you answered, "yes," to all of these questions, this may be the opportunity for you! Click the link to request information on how to become a Parent Representative on a FAPT: contact us.

We would love to hear from you!

Contact Us
CSA Staff
741 Monticello Ave.
Norfolk, VA 23510

Pam Wong
Interim CSA Coordinator
Prevention & Systems of Care Programs Manager
Norfolk Department of Human Services
741 Monticello Avenue
Norfolk, VA 23510

Tara Ruffin
Management Analyst III