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Norfolk Tap water

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Community Connections
To Know Your Water, is to Love It

Explore the below water works resources to learn about the amazing journey tap water goes through and how residents and businesses can positively impact that.

Lake Star HomeWater's Journey  Website Icon - Water Quality Report.png   Fats, Oils and Grease   crossconnection.jpg

All website materials may be printed or electronically distributed for use under the following conditions:
The content is used for informational and non-commercial purposes only.
The content is not modified.
Any other use of the materials on this website without written permission from the Department of Utilities is strictly prohibited.

Our Stories

Your Invited to a Celebration of Teamwork and Community!
Thursday, July 25 from 9 a.m. to 10 a.m. at the intersection of Dudley Ave. & Pinedale St. near Oceanair Elementary School. 

Please join the City of Norfolk Department of Utilities as we proudly break ground on the final phase of a $26 million, 15-year investment in the Bayview and Northside neighborhoods to provide new water and sewer infrastructure and resurfaced streets. This project improves your quality of life with excellent drinking water, fire protection, and sanitary sewer service for years to come. We appreciate your patience as we've worked to make these improvements, and invite you to celebrate the start of the final phase of this project and the improvements to your community! Click here to share the digital invite.

2019 Drinking Water Week Youth Poster Contest Winners
We use water in so many different ways and still take it for granted. But water is a very important resource and we must learn to appreciate its value.
Poster Contest Winners(click picture for full view)
Check out the 2019 Water Quality Report to learn more about Norfolk’s great drinking water and find out why it’s the healthy choice. The report is available online

Drinking Water Week
Celebrate Drinking Water Week, May 5-11, by reviewing your 2019 Water Quality Report. Learn more about Norfolk’s great drinking water and find out why it’s the healthy choice. The report is available online each May. Norfolk tap water delivers health, hydration, fire protection and almost every product we use every day. The more you know about your H2O, the more there is to love!

Norfolk City Department of Utilities hosts 30th Annual Utility Rodeo
The Virginia American Water Works Association (AWWA) proudly announces the 30th Annual Water Distribution Seminar and Utility Rodeo to be held April 22 – 24 in Norfolk, VA. This traditional "hands-on" seminar is designed to provide water distribution system personnel with industry and field training and education. The ever-popular Utility Rodeo provides various utility-related competitive events in which participants compete against fellow utility personnel from across the state in a demonstration of skill, speed, and safety. 

Fix Leaks, Save Cash 
Norfolk Utilities handed out hundreds of leak detection tablets and informational brochures during the EPA's Fix a Leak Week. Did you know? The average household’s leaks can account for nearly 10,000 gallons of water wasted every year and ten percent of homes have leaks that waste 90 gallons or more per day. Common types of leaks found in the home are worn toilet flappers, dripping faucets, and other leaking valves. These types of leaks are often easy to fix, requiring only a few tools and hardware that can pay for themselves in water savings. Fixing easily corrected household water leaks can save homeowners about 10 percent on their water bills. Call Utilities’ Customer Service at 757-664-6701 or email to request a FREE packet of leak detection tablets and an informational brochure.

Apprenticeship Program - Future dates for the program are TBA. 
The Norfolk Department of Utilities offers an Apprenticeship Program to provide training and on-the-job work experience for individuals interested in a career in the maintenance of municipal water and wastewater infrastructure and water production facilities. Click here to learn more

Public Information

The Public Information Office provides internal and external public relations, information, and marketing support to all divisions of the Norfolk Department of Utilities. We seek to develop mutual understanding and support between Norfolk Utilities and the community. 

Our Services

The services offered by the Public Information Office include: 
  • Presentations
  • Displays
  • Classroom Visits
  • Submission to Outside Publications
  • Coolers and Cups - Borrow our 5-gallon self-service coolers, filled with ice and Norfolk quality tap water. We even provide the cups. Each cooler fills 80, 8-ounce servings.

Education Outreach

Our education outreach program provides real-world educational experiences about water, earth's most vital resource, for young people in classrooms, libraries, after-school programs, community-based organizations, etc., as well as supporting the development of professionals. 

  • K - 6 grade -  Hands-on 45-minute sessions designed to teach water science to grade students.  The curriculum is aligned to national and state core standards and highlights STEM activities. 

  • 7- 12 grade, college and professional - The water-workforce consist of a wide range of professional fields, including Engineering, Organizational Services (Accountant, Analyst, GIS Specialist, Health & Safety, Network Administrators & Purchasing), Communications, Laboratory & Water Science, Operations, Maintenance, & Trades. 

For more information about the Department of Utilities' public information program and its various services, please call 757-664-6701. To request a presentation, please use the online request form