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Emergency Communications

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Emergency Communications (911)
Central Point for Emergency and Non-Emergency Communication
Emergency Communications is a division of the Department of Emergency Preparedness and Response (EPR) and serves as a central point to provide timely, accurate, and critical 24 hour communications with all field public safety units.

It is structured to provide public access for emergency 911, and non-emergency response from Public Safety Personnel, such as police, fire, and medics by being staffed on a 24-hour basis, seven days a week.

The Division of Emergency Communications also serves as the 24-hour point of contact for all multi-jurisdictional, state, and federal notifications regarding public safety.

Collaborative Effort

Capable of accessing a link of interoperability between agencies through mutual aid responses, including neighboring cities, federal agencies, and inter-city agencies; we are an immediate communication providing a measure of safety and security to the field personnel and the public.

Our professional Telecommunicators, or dispatchers, screen and manage each of over 700,000 emergency and non-emergency request for police, fire, or medics within the jurisdictional boundaries of the City of Norfolk by providing prompt and efficient dispatch of emergency response field personnel.

Current Center Statistics
Calendar Year Call Volume
Total Events Dispatched


Contact Us
Anthony Castillo
Anthony Castillo
Manager, Emergency Communications

Chief Training officer Dyan McDermott
Dyan McDermott
Programs Manager/Chief Training Officer

3661 E. Virginia Beach Blvd
Norfolk, VA 23502

Emergency - 9-1-1
Non-Emergency
Ph: 757-441-5610
Fx: 757-466-9387