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Crisis Intervention Team (CIT)

Crisis intervention is not a panacea...
Crisis intervention is to psychotherapy as first aid is to surgery!


What is CIT?

CIT Brochure(1).jpgCIT stands for Crisis Intervention Team and was developed by the Memphis Police in 1988.  The program was prompted by the shooting death of an individual suffering with mental illness.  CIT offers a pre-booking alternative to law enforcement.  Initiates a change in the “System” to break the revolving door many are faced with.  Norfolk CIT is a partnership between the Norfolk Police Department and the Norfolk Community Services Board.  The program is getting stronger as we grow with our community partners:  Norfolk Sheriff, Norfolk EOC Dispatch, CHAS Foundation, Norfolk, NAMI, and others.

In Norfolk, CIT is a collaborative effort between the Norfolk Police Department and Norfolk Community Services Board to provide appropriate and timely response to individuals who are experiencing a psychiatric emergency.  This is being accomplished through training of the Norfolk Police and coordination with the Emergency Services Department.

How does it work?

CIT allows for more timely and effective field interventions.  CIT is proactive.  CIT changes the nature and perception of the intervention.  CIT is a pre-booking alternative for law enforcement.  CIT is the equal development of (1) community, (2) infrastructure, and (3) training.


In a partnership between law enforcement, the local community services boards, and the communities they serve, a successful CIT program includes members from the community at the onset to ensure the program meets the needs of citizens.  By including and understanding community needs, law enforcement and CSBs can provide better service and improve the lives of individuals and families living with mental illness…it’s a WIN – WIN for everyone!


With a CIT program fully in place, officers trained in dealing with individuals suffering with mental illness have more successful encounters.  Putting OUT more small fires means fewer larger ones.  Emphasis is on putting OUT, not putting OFF, providing a support structure law enforcement can draw upon for these situations, partnering with the CSB to improve access to assessments and resources for resolution.


Training is across the board, including dispatchers; didactic training to provide broad base of knowledge about mental illness; experiential exercises; exposure; and practical skill teaching and practice.

What is the Goal?

The goal of CIT is to improve the outcomes of police interactions with people living with mental illnesses, as well as provide these individuals with appropriate access to community resources.

CIT Logo Round.jpg
CIT COORDINATOR     (757) 664-6681
EMERGENCY SERVICES     (757) 664-7690             
NORFOLK CSB INTAKE     (757) 823-1312
 POLICE NON-EMERGENCY     (757) 441-5610
CHILD & ADOLESCENT     (757) 823-1630