Community Connections

For those that requested leak detection kits as part of the Water Saver Challenge, please allow 7-10 days for processing and mailing. Thanks for helping to save life's most precious resource: fresh water!

Fix-a-Leak Information

  1. Checklist for Chasing Down Leaks in Your Home
  2. Family Fact Sheet Fix-a-Leak Week
  3. Teachers Guide Fix-a-Leak Week
  4. Student Worksheet Fix-a-Leak Week

Water Line Flushing Instructional downloads

  1. Cold and Hot Water Flush (PDF)
  2. Guidance for Flushing Building Plumbing Systems After Prolonged Shutdown (PDF)
  3. Guidance for Grease Control Device (GCD) Cleaning after a Prolonged Shutdown

Toilet Leak Detection Videos

Brochures

  1. 2021 Water Quality Report
  1. FOG residential brochure

To request a presentation, brochures, posters, leak detection tablets, fight the fat lids, sink strainers, or to serve Norfolk Pure tap water at your next event, please call 757-664-6730 or email utpublicinfo@norfolk.gov.

All website materials may be printed or electronically distributed for use under the following conditions:The content is used for informational and non-commercial purposes only.The content is not modified.Any other use of the materials on this website without written permission from the Department of Utilities is strictly prohibited.

Public Information

The Public Information Office provides internal and external public relations, information, and marketing support to all divisions of the Norfolk Department of Utilities. We seek to develop mutual understanding and support between Norfolk Utilities and the community.

Our Services

The services offered by the Public Information Office include:

  • Presentations
  • Displays
  • Classroom Visits
  • Submission to Outside Publications