Community Connections

  1. Join the region's free and simple environmental pledge program.

    Because small changes add up to great water quality! Read more...

  2. Protect water quality by properly disposing of household hazardous waste.

    Drop off for free at the SPSA Norfolk Transfer Station. Read more...

Instructional downloads

  1. Cold and Hot Water Flush (PDF)
  2. Guidance for Flushing Building Plumbing Systems After Prolonged Shutdown (PDF)
  3. Guidance for Grease Control Device (GCD) Cleaning after a Prolonged Shutdown

Brochures

  1. FOG residential brochure
  1. Water Quality Report 2020

To request a presentation, brochures, posters, leak detection tablets, fight the fat lids, sink strainers, or to serve Norfolk Pure tap water at your next event, please call 757-664-6730 or email rachael.gaul@norfolk.gov.

All website materials may be printed or electronically distributed for use under the following conditions:The content is used for informational and non-commercial purposes only.The content is not modified.Any other use of the materials on this website without written permission from the Department of Utilities is strictly prohibited.

Public Information

The Public Information Office provides internal and external public relations, information, and marketing support to all divisions of the Norfolk Department of Utilities. We seek to develop mutual understanding and support between Norfolk Utilities and the community.

Our Services

The services offered by the Public Information Office include:

  • Presentations
  • Displays
  • Classroom Visits
  • Submission to Outside Publications
  • Coolers and Cups - Borrow our 5-gallon self-service coolers, filled with ice and Norfolk quality tap water. We even provide the cups. Each cooler fills 80, 8-ounce servings.

Education Outreach

Our education outreach program provides real-world educational experiences about water, earth's most vital resource, for young people in classrooms, libraries, after-school programs, community-based organizations, etc., as well as supporting the development of professionals.

  • Kindergarten through 6 grade - Hands-on 45-minute sessions designed to teach water science to grade students. The curriculum is aligned to national and state core standards and highlights STEM activities.
  • 7 through 12 grade, college and professional - The water-workforce consist of a wide range of professionals, such as accounting, engineering, construction and maintenance, and others, who are available to speak as subject expert matters.  

Apprenticeship Program

The Norfolk Department of Utilities offers an Apprenticeship Program (PDF) to provide training and on-the-job work experience for individuals interested in a career in the maintenance of municipal water and wastewater infrastructure and water production facilities. Future dates for this program have not been announced. Interested applicants are encouraged to watch for openings on our Job Listings site.