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Norfolk Cares Assistance Center
Norfolk Cares Assistance Center
The Norfolk Cares Assistance Center is a single point of contact for residents seeking information about or requesting service from the City of Norfolk. Norfolk Cares was established in direct response to requests from Norfolk citizens and City Council to improve the processing of citizen requests for service.

Through Norfolk Cares, citizens can request a city service, obtain information on city services, or receive an update on a previous request for city service. Norfolk Cares staff may make a referral to a specific department if their expertise is needed.

Contact Norfolk Cares
Anyone can contact Norfolk Cares by:
  • Dialing (757) 664-6510 Monday through Friday between 7:00 am and 6:00 pm
  • Filling out one of the Citizen Request Tracker Norfolk Cares Assistance Center online forms
  • TDD/TTY #711 ask Operator for Norfolk Cares Assistance Center
  • Sending an email to Norfolk Cares

All requests for service are confidential and will not be revealed to anyone other than the city staff assigned to the request. However, it is extremely beneficial for city staff tasked with resolving the issue to have a name and phone number with which further information can be obtained, if necessary.