Helpful Tips to Prevent Frozen Pipes

Drain and disconnect all outdoor hoses.

Let water drip from faucets during frigid temperatures to prevent pipes
from freezing.

Insulate pipes in unheated areas, such as garages, attics and crawl spaces.

Install heat tape or heat cable on exposed water pipes or pipes located in areas where the temperature may fall below freezing.

Seal off vents, doors, windows and cracks.

Learn what to do if you think you have a frozen pipe.

Ways to Reduce Stormwater Pollution

Pesticides and Fertilizers

Use products only as directed and do not over-fertilize. Never apply before rain. Store in sealed, waterproof containers.

Leaves and Yard Debris

Keep leaves out of storm drains. Never blow them into the street. Mulch mow, compost or put out with the trash in clear plastic bags.

Pet Waste

Clean up all pet waste - even in your own backyard. Properly dispose of it in the trash. Bacteria in pet waste can cause human illnesses.

Next steps to protect water quality all year long.

Department of Utilities

While our customer service lobby remains closed, we are still available to serve you. Click through the bill payment options tabs for resources.

Didn’t find what you need? You can reach an account representative at 757-664-6700. You may experience longer than usual wait times. If you don’t wish to hold, feel free to email your questions or requests to utwainq@norfolk.gov. We will respond to all inquiries within two business days.

To report a water main break or sewer backup, call 757-823-1000, 24/7.

www.norfolk.gov/utilities

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