Department of Utilities
We are here to serve you. Click through the bill payment options tabs for resources.
Didn’t find what you need? You can reach an account representative at 757-664-6700. You may experience longer than usual wait times. If you don’t wish to hold, feel free to email your questions or requests to UTWAINQ@NORFOLK.GOV. We will respond to all inquiries within two business days.
Our customer service lobby at 401 Monticello Avenue is open Monday through Friday,
8:00 a.m. to 4:30 p.m. Click here for a list of drop box locations.
To report a water main break or sewer backup, call 757-823-1000, 24/7.
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