Norfolk Cares Center

Norfolk Cares is the single point of contact for visitors, residents and businesses to request a City service, report a concern, seek information about Norfolk, or follow-up on a previous request.

• Request a service using MyNorfolk online or with the My Norfolk Mobile App (available for iOS and Android).

• Email Norfolk Cares
• Call: (757) 664-6510 (weekdays 8 a.m. - 4 p.m.)
• TDD/TTY: #711 ask Operator for Norfolk Cares Assistance Center

Confidentiality

All requests for service are confidential. However, it is extremely beneficial for City staff tasked with resolving the issue to have a contact name and number to obtain further information if necessary.