NORFOLK, Va. – This year, the City of Norfolk again engaged ETC Institute in a resident survey to objectively assess resident satisfaction with the delivery of City services and to gather input about priorities for the City. A previous survey was conducted by ETC in 2022, which allows for the City to measure progress, areas of improvement and new areas of concern.
The five-page survey was mailed to a random sample of households in in Norfolk during May 2024. This year, the survey was available in Spanish. ETC received responses from 917 households, representing each ward in the City. In June, the survey was available (both online and paper) to residents not included in the scientific sample process to further gather resident input.
ETC Institute completed analysis of the results and provided a report to the City in July for review. The City's CivicLab compiled the data and created a dashboard to show 2024 results and to compare those results to the 2022 survey.
Major findings include:
- 13 percent increase in the respondents who think Norfolk is headed in the right direction (from 47 percent to 61 percent)
- 61.5 percent of respondents said they feel safe or very safe in their neighborhood, an increase of 11.6 percent since the 2022 survey
- 79 percent of respondents indicated they were satisfied or very satisfied with trash and bulky item pickup services
- 12 percent increase in respondents who were satisfied or very satisfied with available programming at libraries and parks/recreation
Learn more about the survey, how it was conducted and FAQs at www.norfolk.gov/residentsurvey.