Participants will learn techniques to provide exceptional customer service.
Topics covered include the 5 C's of Communication, active listening, email and phone best practices.
In addition, class will cover tips and techniques for dealing with challenging customers and difficult situations.
The class is via WebEx on Wednesday, Aug. 14, from 9 to 11:30 a.m.
Note:
To access the Learning Tile in PeopleSoft ELM, you must be connected to the City’s network and using the PeopleSoft link designed for use on the network.
Use this PeopleSoft Link while you are working. It provides full access to all tiles including Learning.
If you experiencing issues accessing ELM, contact the IT Help Desk.