A new home challenge aims to stop water waste from leaks to save consumers money and conserve freshwater. The Water Saver Challenge shows how to easily identify common household leaks. These types of leaks are often easy to fix, requiring only a few tools and hardware that can pay for themselves in water savings. Request free leak detection tabs, complete the leaks checklist and log your fixes during the national Fix-a-Leak Week, March 2021. Take the challenge and start saving.

Yes, I want to find leaks to save cash and water!

Join Us this Spring to Put Litter in Its Place!

Keep Norfolk Beautiful (KNB) works to lead our community to reduce litter, recycle right, and beautify Norfolk through education and volunteerism. These efforts help support clean, safe, and resilient neighborhoods.

Yes, I want to participate in a cleanup to keep litter out of our waterways!

Department of Utilities

While our customer service lobby remains closed, we are still available to serve you. Click through the bill payment options tabs for resources.

Didn’t find what you need? You can reach an account representative at 757-664-6700. You may experience longer than usual wait times. If you don’t wish to hold, feel free to email your questions or requests to utwainq@norfolk.gov. We will respond to all inquiries within two business days.

To report a water main break or sewer backup, call 757-823-1000, 24/7.  

www.norfolk.gov/utilities