Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Flooding
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Even if you have taken steps to protect your home from flooding, you still need flood insurance if you live in a floodplain. Homeowners' policies do not cover flood damage, so you will probably need to purchase a separate policy under the National Flood Insurance Program (NFIP).Flooding
It takes 30 days for a flood policy to take effect. This is why you need to purchase flood insurance before flooding occurs. If your insurance agent is unable to write a flood policy, call 1-800-638-6620 for information. -
Flooding
Use Norfolk Air and type in your address to see if your property falls within a flood zone.
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Flooding
Drainage systems on private property are the owner's responsibility. Be sure to maintain your gutters and downspouts. It's also important to remove root blockages and fix damaged pipes on your property. Rake up leaves so they don't clog the storm drain in the street this includes the verge and curb line in front of your property. And remember "Only Rain Down the Storm Drain".
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Flooding
Take extra steps to protect your health if the flood water contains sewage. Sewage contains germs that may cause stomach or intestinal infections if swallowed. Contact with sewage may also cause infections in cuts, scrapes and eyes.
To prevent infection you should:
- Keep children, pets and people with compromised immune systems out of the water
- Throw away any food (including packaged food) that was touched by flood water.
- Call the Department of Utilities at 757-823-1000 to report sewage issues.