Traffic Operations Center

The Traffic Operations Center (TOC) oversees the installation and maintenance of traffic signal infrastructure, traffic signs, pavement markings, streetlights, and provides support for special events.

Signal Group

• Provides around the clock response for 315 signalized intersections, 120 school and pedestrian crossing signals, 22 continuous and activated flashers, and more than 30 dynamic speed limit display signs
• Provides inspection services for all newly installed or upgraded traffic signal items
• Oversees Miss Utility responses for overhead and underground traffic signal-related items
• Removes graffiti from signal-related items
• Removes objects tangled in non-energized lines that are over the public right-of-way

Signs & Pavement Marking Group

• Maintains more than 700 miles of lane markings, 813 crosswalks, and 9,400 pavement marking legends
• Responsible for repair and replacement of more than 40,000 traffic signs city-wide 
• Manufactures signs for in-house and specialty projects
• Removes graffiti from signs & posts
• Provides support for various special events

Report an Infrastructure Problem

If you notice a problem that needs fixing as you travel around Norfolk, please take a moment to report it. This is the most effective and efficient way for us to know what needs attention.

• To report a physical problem with a street, such as potholes or broken traffic signals, submit a request through MyNorfolk.
• Report traffic signal malfunctions to the Norfolk Police Non-Emergency Line at (757) 441-5610 or through the Citizens Online Reporting System.
• Other emergencies requiring immediate attention should be reported to 911.

Get information about the Department of Public Works' street and sidewalk maintenance and street sweeping program.