Services

Welcome to Norfolk! Thank you for your interest in submitting a request for water service with the Department of Utilities. You may request activation of new service if:

•  All previous Norfolk Water Utilities accounts in your name have been paid in full.
•  You have a valid government- issued ID.
• You have a valid lease (renters) or proof of ownership (homeowners).
• Commercial Customers have an EIN number and document for business.

• You have a valid lease (renters) or proof of ownership (homeowners).

Norfolk Utilities cannot establish service if the required documents are missing, altered or incomplete.

Activation Fee: A $20 activation fee will be assessed on the first monthly billing statement of each new activated account.

Acceptable Forms of Identification

The City of Norfolk accepts any of the following as forms of identification at the time of application for service:

• Valid Driver's License
• Military ID
• Social Security Card
• U.S. Passport
• Birth Certificate
• Permanent Resident Card
• Alien Registration Receipt Card
• Unexpired Foreign Passport

Homeowners

Homeowners will be asked to provide:

• Social security number for each named owner
• Copy of government-issued ID(s)
• Proof of Ownership (if City’s real estate records do not reflect current owner’s name)
• Two contact telephone numbers
• Mailing/billing address (if different from service address)
• Date(s) of birth for each owner
• Place of employment

Residential Renters

Residential renters will be asked to provide:

• Social security numbers for all adult renters
• Copy of each adult renter’s government ID(s)
• Lease authorizing you to establish water service
• Two contact telephone numbers
• Mailing/billing address (if different from service address)
• Date(s) of birth for all adult renters
• Place of employment for all adult renters

Business Owners

Business owners will be asked to provide:

• Written request on company letterhead or electronically from company’s email exchange
• Tax ID of the business
• Point of Contact’s Name (POC)
• Contact telephone number
• Mailing/billing address (if different from service address)