Frequently Asked Questions

If you would like to participate in The City of Norfolk Department of Utilities’ Lead Service Line Replacement (LSLR) program, please sign up at https://www.norfolk.gov/6310/Replacement-Program. Typically, the cost of replacing a lead service line ranges from between $5,000 and $10,000. However, our Lead Service Line Replacement Program will replace both the private and public side service lines at no cost to you if you participate in this program.

The City of Norfolk Department of Utilities’ LSLR Program is currently planning a Lead Service Line Replacement (LSLR) Program to remove all the lead service lines in the water system. Construction for the first phase of this program will begin in 2025. Information about the program that is under development can be found at https://www.norfolk.gov/6310/Replacement-Program or by calling (757) 664-6700.  

If you want to replace the portion of the service line that you own (private side) at your cost, please notify us at (757) 664-6700. The City of Norfolk is required to replace our portion (public side) of a lead service line when a property owner notifies us that they are replacing their portion of the service line. 

Typically, the cost of replacing a lead service line ranges from between $5,000 and $10,000. Under our Lead Service Line Replacement Program, the private side lead service lines will be replaced at no cost you.

Additional funds may be available through the Southeast Rural Community Assistance Project (SERCAP) Residential Lead Service Line Replacement Program, which provides up to $2,500 in grant funding toward the costs of replacing private side lead service lines coming into the home for eligible low-to-moderate income homeowners. For more information or to apply for the program, contact SERCAP at 540-345-1184, or visit www.sercap.org/.

"Source" means how we determined service line materials. Multiple methods were used, such as installation record review, field inspections, investigating during repairs or replacements, and predictive modeling.

Predictive modeling is a tool that helps predict, analyze and interpret data. In this case, water systems are allowed by the US Environmental Protection Agency (EPA) and the Virginia Department of Health (VDH) and state guidelines to use a mathematical model to predict service line materials based on known data for our system.