After you are hired you will be placed on a Squad to begin your training and will be scheduled to attend our Telecommunicator Academy. Upon completion of the academy and in compliance with Virginia State code you are given an oath by the clerk of the City of Norfolk and become sworn to serve in the capacity of Emergency Service.
We work a rotating shift that consists of 3- 12 hour days on followed by 2 days off, with rotating days off every week for 3 weeks before the pattern repeats.
Week 1 days off- Wednesday/Thursday
Week 2 days off- Friday/Saturday
Week 3 days off- Sunday/Monday
Nature of Work
Telecommunicator in Training
An entry level Telecommunicator who will be assigned to a Public Safety Telecommunicator III- Training Instructor who will provide on-the-job training for answering in coming calls for service and three police radio channels. Currently, Telecommunicators in Training are paid a competitive annual salary plus benefits (retirement, medical, and leave). Upon successful completion of all radio positions and have become competent and proficient in processing in-coming calls for service via the telephone system, along with the passing of the Telecommunicator II test and displaying the knowledge of a Telecommunicator I, the Telecommunicator in Training may be reclassified as a to Telecommunicator II.
Telecommunicators will successfully maintain all previous certifications and remain competent and professional in all aspects of Emergency Communications. As a Telecommunicator II you will have received a raise in pay.
As a Public Safety Telecommunicator, you may receive these great benefits:
Dependent Care Reimbursement Account - (Optional) Before tax-dollars are set aside and used for eligible out of pocket expenditures for a child, spouse, or for another relative
Every twelve months Telecommunicators are eligible for a step increase and other increases if approved by City Council
Health Care Reimbursement Account- Before-Tax dollars set aside and used to pay eligible medical dental expenses not paid under any health plan