The Accounts Receivable (Collections) Division is responsible for collection of delinquent accounts receivable for:
False alarms
Fire permit and inspections
Fire-rescue services
Library lost items and overdue fines
Miscellaneous past due debt owed to the city
Nuisance abatement
Red light camera fines
Goals
The goal is to collect what is due to the City with empathy and respect, while maintaining and excellent and professional rapport with the Citizens of Norfolk.