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Bill Payment Options
Payment Options
If you have received a cut-off notice, or your service has been discontinued for non-payment, please visit one of our authorized "pay in person" sites to ensure timely processing of your payment. If you need a copy of your most recent utility bill, please contact the Customer Service Division at 757-664-6700.

Locate the nearest utility bill payment location with our new Google Map web page. The map includes both 'pay-in-person' and drop box locations. You can use option buttons to view by street map, satellite picture or a hybrid (composite) of the two. Click on a location’s balloon, enter your address, and let Google Maps provide driving directions for you.

Online Payment Now Available!

We are pleased to offer online payment as a service to our customers. You may take advantage of this new payment option through HRSD's online payment system

Mail Your Payment
You may mail your payment to:
P. O. Box 71092
Charlotte, NC 28272-1092

Checks and money orders are accepted through the mail. No cash please. Please include your payment stub and write your account number on your check or money order.

Other Options
To learn more about our other payment options, please visit these webpages: