General Set-Out Rules

The Department of Public Works’ Division of Waste Management has modified Bulk Waste Pickup:

The initial bulk waste schedule will be modified, and collections limited. Pickup could be delayed.
Residents must schedule all bulk waste pickups using the MyNorfolk online portal, mobile app or call Norfolk Cares at 664-6510. Collection will take place on the resident’s normal trash collection day.
Any scheduled pickups not collected, will be picked up the following week. If possible, remove items from the curb that were not collected.
Residents who set out bulk waste that has not been scheduled may receive a Notice of Violation

The Waste Management Guide to Scheduling Collections

Review the following bulk waste collection rules:

Items may be taken to the curb beginning at 5 p.m. the day before collection and no later than 7 a.m. the day of collection.
Items must not be blocked by vehicles, trees, poles, mailboxes, fences or low hanging overhead wires.
Collection of bulk waste shall be limited to twelve (12) bulk waste per year and cannot exceed three (3) cubic yards per collections; special collections can be scheduled at Bulky Item Pick Up request (fees associated).
Collection of non-commercial sized tires shall be limited to four (4) tires per collection day and twelve (12) tires per year.
Hazardous waste or dangerous item(s) are prohibited. (link to hazardous waste collection)
Yard waste(trees/limbs) in excess of six (6) inches in diameter, four (4) feet in length must be scheduled for collection.
Appliances must be free of trash/debris.
Lawn services and contractors are responsible for removing yard waste generated
Bulk waste must be called in to 757-664-6510, submitted via email, or online via MyNorfolk by 3 p.m. the day prior to collection.

Review the following garbage collection rules:

Container must be placed out by 5:00 p.m. on the night prior to the day of collection and removed from curb by 11:30 p.m. on the day of collection.
All household waste inside of the container must be bagged with cart lids closed.
Overflow garbage/trash must be scheduled for collection and should be placed outside of the container. Request a Bulky Item Pick Up Request.
Containers must be placed with bar facing the street, wheels facing the residence, and handle toward home/building or away from street.
Containers must be placed six (6) feet from vehicles, poles and other obstructions.
Container must be city issued and stored five (5) feet behind the building line or screened from view.
Yard waste is collected on the same day as regular trash collection.
Yard waste must be in clear plastic bags or properly cut, tied, and bundled (four (4) feet in length).
Up to twenty (20) clear bags (weighing no more than forty-five (45) pounds) or twenty (20) bundles of yard waste (not to exceed three (3) cubic feet) is accepted per collection.
Yard waste must not be contaminated with other debris.
All service issues must be reported within twenty-four (24) hours, following collection day.

Review the following curbside recycling collection rules:

Collection occurs every other week on the same day as trash collection.
Cardboard placed outside of the container for collection must be flattened, tied, or scheduled.
See the complete list of accepted items.
Review the Curbside Recycling / Trash Collection Schedule or our recycling drop off locations.
All service issues must be reported within twenty-four (24) hours, following collection day.

Request an additional trash receptacle or trash receptacle repair via MyNorfolk.