Rehoming Your Pet
Pet retention and self-rehoming resources are available to help! Please contact us at 757-441-5505 or nacc@norfolk.gov to learn more or consult our Hampton Roads Pet Resource Guide for guidance with rehoming your pet at home, lost and found animals, pet food assistance, pet-friendly housing, veterinary care assistance, community cats, and more.
Owner Surrenders
Surrenders to our shelter are scheduled by appointment to help us manage our available kennel space. If you are experiencing an emergency and need to surrender your pet urgently, please let us know. For surrender inquiries, contact us at 757-441-5505 or nacc@norfolk.gov.
On the day of your appointment, please bring your pet’s veterinary records and be prepared to answer questions about your pet's personality. These answers will help us care for your pet in the best way possible! There is a $15 cost for surrenders which helps cover the cost of vet care, food, and shelter.
Found Pets
Friendly, uninjured pets can be reunited outside of the shelter! Contact NACC by phone or e-mail to complete a found pet report, then follow the tips for helping a lost pet get home in the flyer below. While community members are required to report found pets, found pets are not required to come to our shelter. For extremely ill, injured, or aggressive found pets, contact Animal Protection at (757) 441-5610.
Found dogs can be brought to NACC during open hours. NACC accepts cats found outside if they are under 16 weeks of age, ill, injured, microchipped, or wearing a collar. Most cats found outdoors are close to their homes and are more likely to reunite with their families if left in place. Very young kittens should stay with their mother as long as possible. See the graphic below for guidance.
Trap-Neuter-Return
Trap-Neuter-Return (TNR) is the process of trapping, sterilizing, vaccinating, and ear-tipping a free-roaming cat to prevent the spread of illness and reduce the free-roaming cat population over time. For guidance on TNR in the City of Norfolk, call our main line at 757-441-5505 or connect with one of the organizations on page 11 of the Resource Guide below.