Resources and Information

When Surrendering Your Pet is the Only Option

Surrendering your pet to the shelter should be your last resort. With more than 6,000 animals coming through our doors each year, we need your help to keep them out of the shelter and in homes. We only accept pets from the City of Norfolk.

Before you bring your pet to the shelter, please consult our Hampton Roads Pet Resource Guide. This guide includes information and resources on:

  • Rehoming your pet
  • Lost and found pet assistance
  • Spay/neuter
  • Food/supplies
  • Emergency medical assistance
  • Behavior/training
  • Low-cost vaccines/vet service
  • Hospice care
  • Domestic violence
  • Community cats
  • Pet-friendly housing
  • Military deployment alternatives
  • Wildlife
  • Livestock
  • Rabbits
  • Reptiles
  • Hampton Roads Shelters

Owners Surrenders

Pet retention resources are available and will be provided to help keep families together.
Requests to surrender animals for medical emergencies, public safety, and exigent circumstances will be admitted immediately.  

Those that do not qualify in any of the above categories will be provided with information, guidance and resources and an intake appointment will be scheduled for a later date if needed.  

Please contact us at 757-441-5505 or nacc@norfolk.gov to schedule a non-emergency appointment.

Owner Euthanasia Requests

Owner euthanasia requests follow the same intake process as owner surrender requests. Pet retention resources will be offered.  

Pets with medical conditions surrendered for euthanasia are saved whenever humanely possible. Owners may request euthanasia, however the decision to euthanize is ultimately made by shelter staff and/or a contracted veterinarian. 

Pets surrendered for euthanasia due to behavior concerns will be afforded the same consideration by shelter staff as those with medical conditions, when and if deemed safe to do so. 

Please contact us at 757-441-5505 or nacc@norfolk.gov to schedule a non-emergency appointment.

Required Information & Fee

If you decide to relinquish your pet to the Norfolk Animal Care and Adoption Center, please bring your pet’s veterinary records. We will also ask you to give us some basic information on your pet’s personality, lifestyle, and preferred environment so that we may do our best to place him or her into an appropriate new home.

The Norfolk Animal Care and Adoption Center has a required $15 surrender fee for animals.

This fee partially offsets costs of services including updating a pet’s vaccines as necessary, to ensure they are as healthy as possible while at the shelter. Please contact us for assistance with helping your pet remain in your home.