FAQ - Frequently Asked Questions

  1. Why does my water appear to be brown and rusty?
  2. Why does my water have a bad taste or odor?
  3. Why does my water have white particles floating in it?
  4. Why does my water look cloudy or milky?
  5. Why do I have pink stains on my plumbing fixtures?
  6. I have a well on my property. Can I get the water tested?
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  1. I'm buying a house on the reservoir. What do I need to know?
  2. What lakes are owned by Norfolk and where are they located?
  3. Does the City own other property around the reservoirs?
  4. Is this property an easement?
  5. Can I use the property?
  6. What about fertilizers and other lawn care products?
  7. Can I remove trees and underbrush near the water?
  8. There are trees in the lake. Are they bad for the water?
  9. Can I do anything to protect the shoreline from erosion?
  10. Are boats allowed in the lake?
  11. Can I launch a boat from my back yard?
  12. Can I use a motorized boat? If so, what size motor can I use?
  13. What uses are permitted in the lake?
  14. Are there special requirements to boat on a City of Norfolk Reservoir?
  15. How much does a boat permit cost?
  16. How long is the boat permit good for?
  17. Is the price of the boat permit pro-rated if I buy it later in the year?
  18. Where can I purchase a boat permit?
  19. Where can I purchase a daily permit?
  20. What is the cost of a daily permit? Can I buy it ahead of time?
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  1. Are chloramines safe?
  2. Will my water smell or taste different?
  3. Do kidney dialysis patients have to take special precautions?
  4. Do chloramines affect both salt and freshwater fish?
  5. Can I let water sit for a few days like I do with chlorinated water before adding to my fish tank or pond?
  6. How do chloramines affect my pets?
  7. Will chloramines affect swimming pools?
  8. Will a carbon filter remove chloramines?
  9. Can pregnant women and children drink chlorinated water?
  10. Are both salt and fresh water fish affected by chloramines?
  11. What if I am sensitive to chemicals?
  12. If chloramines are harmful to kidney dialysis patients and fish, why are they not harmful to me?
  13. How about washing an open wound, such as a cut, with chloraminated water?
  14. What are disinfection by-products?
  15. Will reverse osmosis remove chloramines?
  16. Do home water softeners remove chloramines?
  17. Is it okay to water plants, vegetables and fruit trees with chloraminated water?
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