Utilities Director's Office and Divisions

Divisions

Management Services 

The Management Services Division acts as the management nexus for the Utilities Department, overseeing the other divisions and reporting to the Director’s Office. This division provides departmental administration by managing human resources, public relations, safety programs, organizational development, legislative affairs, administrative services and records management.

• Manager - Brian Casey
• Management Analyst II - Kaela Dawkins
• Public Information Specialist II - Kasan DeWitt
• Safety Specialist - Michael Guest

Water Accounts

The Water Accounts Division manages monthly readings, collections on customer accounts, operation of the Customer Service Call Center, the review and processing of leak adjustments. This division also oversees lobby assistance, processes walk-in and drop box payments, establishes payment arrangements and extensions, submits work orders for service installations, transfers, disconnects, completes sale of boat permits and bulk water.

• Manager - Trinette Hodges
• Call Center Supervisor - John Simmons

Budget and Accounting

The Budget and Accounting Division conducts strategic planning to ensure implementation of the City Council's priorities and City Manager's goals and to maintain the utility system's viability and resilience. Functions include wholesale customer contract management, development of cash flow projections, periodic review of rates and long-term funding to support future sustainability.

• Manager - Olga Fonotova
• Enterprise Controller - Rebecca Yeh
• Financial Operations Manager - Lada Bardoun
• Accounting Manager - Viola Bolen

Engineering and Technology

The Engineering and Technology Division consists of several teams of diverse talents and abilities to serve our customers. 

The Utility Locators find and mark water and wastewater assets in compliance with the Virginia Underground Utility Damage Prevention Act and VA 811 program to prevent unintentional damage to these underground utilities by anyone digging. 

• Contact: Michael Seymour

The Engineers and administrators manage the planning, design, and construction of water and wastewater infrastructure through the Capital Improvement Plan and the private sector site plan development processes.

Contact: Paal Engebrigtsen, PhD, PE

The Construction Inspectors monitor the construction of water and wastewater improvements for compliance with the approved contract documents or approved site plans and report on the progress of the work.

Contact: Calvin Lillard

The GIS team members create and maintain a comprehensive geodatabase for the recordation and presentation of raw and drinking water and wastewater asset information and provide the information to other Utilities staff through GIS tools and applications. This team also provides customer service in response to requests for information and assistance in establishing new service connections.

Contacts: Shonia Holloway, GISP and Chad Edralin, PE

The Technology Support team members provide technology solutions for the Department. The team members evaluate, acquire, and maintain computer systems and software; install and configure networks, cameras, and CCTV systems; coordinate cybersecurity, physical security, and telecommunications; and perform specialized software development.

Contact: Joe Burns

Water Production

The Water Production Division is responsible for the operation and maintenance of the water treatment plants and finished water storage facilities; maintains raw and finished water pump stations, raw water transmission mains; and manages city-owned reservoirs and adjacent watershed properties. The Reservoir Management function maintains and operates reservoirs to ensure maximum available storage and the protection of water quality.

• Manager - Ryan Maslyn
• (KML) WTP Supervisor - Michael Whittington
• (MB) WTP Supervisor - John Lawson
• Water Resources Superintendent - Gina Shaw
• Reservoir Management - David Rosenthal

Water Quality

The Water Quality Division monitors the drinking water that enhances quality of life for Norfolk residents and businesses by providing 60 million gallons of reliable and safe drinking water to our customers every day. The laboratory tests raw, processed, and finished water, in addition to the health of the distribution system.

• Manager - Victoria Smith
• Laboratory Superintendent - Mignonne Wint
• Senior Cross Connection Specialist - Nathan Gwinn
• FOG Program Manager - Siti Rahman

Combined Operations

The Combined Operations Division consists of the Water Distribution and Wastewater functions. The Water Distribution function provides reliable water services for the residents and businesses of the city by installing, maintaining, and repairing over 950 miles of water distribution pipes, over 4,700 fire hydrants, and 69,000 meters. The Wastewater function enhances the quality of life for Norfolk citizens by providing continuous, reliable operations for pump stations throughout the city. The stations provide a critical service by transmitting sewage and sanitary waste to the Hampton Roads Sanitation District for treatment.

• Manager - Wayne Moore
• Water Distribution Asst. Superintendent - Sid Lowe
• Business Programs Manager - Tiffany Washington
• Wastewater Asst. Superintendent - Wayne Moore