Norfolk Community Services Board

IF YOU ARE IN A BEHAVIORAL HEALTH CRISIS, CALL (757) 664-7690.

PERSONS IN BEHAVIORAL HEALTH CRISIS ARE STRONGLY ENCOURAGED TO CALL THIS LINE PRIOR TO PRESENTING AT AN EMERGENCY ROOM IF THIS IS A SAFE OPTION TO PREVENT EXPOSURE.  
MENTAL HEALTH CRISIS COUNSELORS MAY BE ABLE TO PROVIDE AN ALTERNATIVE TO THE ER TO ADDRESS YOUR CRISIS.


All people with Developmental Disabilities and their families should have access to Medicaid information. 
If you do not speak English, language assistance services, free of charge, are available to you.

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Locations and Services


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Main Administration Headquarters
7447 Central Business Park Dr.
Norfolk, VA 
23513
(757) 756-5600

This location is the main Administration Headquarters for Norfolk Community Services Board. It is conveniently located in the Central Business Park behind Walmart on Tidewater Dr. There are two entrances to the business park:  (1) Tidewater Dr. and Central Business Park Dr., HRT Bus 8, and (2) Sewell’s Point Rd and Denison Ave, HRT Bus 9.  The building can also be accessed by several bus stops on Little Creek Road and Evelyn T Butts transfer station by Avenue J.

  • ICARE - Adult Outpatient Psychiatry
  • Mental Health and Substance Abuse Case Management
  • Mental Health Skill Building
  • Community Integrations
  • Adult Mental Health and Substance Use Intake - Same Day Access
  • Prevention
  • PACT
  • Housing, Homeless and Employment Services
  • Administrative Services (Finance, IT, Personnel Support Team, Board Operations) 

Tidewater Drive Building
7460 Tidewater Dr.
Norfolk, VA
23505
(757) 664-6670

This building is conveniently located on Tidewater Drive at Guy Avenue near Southern Shopping Center, Walmart and Central Business Park. Free parking is available behind the building. This location is serviced by HRT Bus Route 8. The nearest bus stop is on Tidewater Drive in front of Philly Style and Green Clean Express. 

  • Crisis Intervention Team
  • Mental Health Outpatient Services
  • Emergency Services
  • Peer Recovery Services
  • Substance Abuse Services

Robin Hood Road Building
5505 Robin Hood Rd. 
Suite C-1
Norfolk, VA 
23513

This building is conveniently located in Norfolk Industrial Park on Robin Hood Road near N. Military Highway and Interstate 64.  This location is serviced by HRT Bus Route 15 stop at Robin Hood Rd. and Almeda Ave. 

  • Infant & Toddler Connection of Norfolk
    •  (757) 441-1186
  • Child and Adolescent (Intake, Case Management, Counseling and Child Psychiatry)
    • (757) 823-1630 


Psychosocial Program 
835 Glenrock Rd. 
Suite 120
Norfolk, VA 
23502

Monday - Friday 9 a.m. - 1 p.m.

About Us

The Norfolk Community Services Board was founded in 1969 so that Norfolk residents with mental health, intellectual disability, and substance abuse needs could receive treatment in the community where they lived, surrounded by their family and friends. Over the years, continued emphasis has been placed on community treatment, with an emphasis placed there by consumers themselves; by their loved ones who want to be nearby; by the professionals who feel that patients progress better in familiar surroundings; by advocacy groups that rally for the rights of the disabled; and by the government, which oversees the welfare of the people we serve and treat. 

Today, we provide treatment and rehabilitation services to over 9,000 Norfolk citizens yearly. The level of service each person needs can vary from ongoing support to short term intervention, with most having needs that fall somewhere in between. In whatever manner people come to us, we assure their full participation in decisions about what services are appropriate to their individual needs and circumstances. We are dedicated to providing those services in the least restrictive environment possible - usually at one of our service locations or in the consumer’s home.

Norfolk Community Services Board is the primary provider of public mental health, substance abuse, and intellectual disabilities services for the City of Norfolk. A continuum of services spans from outreach and prevention through intensive psychiatric care, provided by highly clinically oriented service professionals with expertise in these service areas.

Most of our services are voluntary, and include entry into the system through intake, emergency intervention, hospital liaison, court services, and outreach. Services can include:

  • Case management
  • Housing support
  • Medical care
  • Outreach
  • Psychiatric care
  • Support services
  • Therapy

Norfolk Community Services Board presents the information on these web pages to ensure that the citizens of Norfolk are informed of our available services.  Although supported with public funds, our services are highly dependent on our ability to bill insurance providers, primarily Medicaid.

Mission Statement

To provide a continuum of services in the promotion of wellness for the citizens of Norfolk affected by mental illness, substance use disorders, developmental disabilities, and homelessness.

Vision Statement

To improve the behavioral health and wellness for all citizens of the City of Norfolk. 

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Related Documents

NCSB Strategic Plan for 2025 - 2028